Me and my partner have just come back from a stay here at the end of April and overall we did enjoy our stay but there were a few niggles.
Positive: the weather was absolutely flawless! Bright clear skies, gorgeous slight breeze and nice heat (around 28-30 Celsius)
Hint: don't be scared by the sea mist that rolls in over the sea and mountains as you will find this most mornings and it won't affect the clear skies :)
Positive: upon arrival we were overwhelmed by our room (perhaps we just haven't stayed in many hotels?) it was a great size, double balcony, huge bed (be it two together you couldn't really tell), kitchenette, sofa, table and chairs, plenty mirrors, spa bath and shower - the lot! We were sea view which id recommend as its fairly quiet and a lovely view watching the sun rise. Yes the rooms are a little thin walled but the hotel is so quiet youre bound to hear next doors loo flush. Visit out of season and you'll have no worries.
Negative: as we looked around the room we realised a few things not perfect. The air con in the front room was broken, as was the bin and the lid of the bday. We told staff at reception about these immediately so we weren't charged but they didn't really understand what I was saying (will get to that later) also, after thinking wow, a spa bath! After our first use we didn't use it much after. The spa function brought out dirt in the bubbles and they'd pop to reveal a murky brown goo - not quite right! Oh and don't push any part of you up against the main jacuzzi nozzle in there, a big round silver pod with holes, it burnt my partners back!
Staff/check in -
Positive: upon arrival we held our breath as one of the men at reception took our confirmation, stared blankly at it then asked if we had more? (Which we didn't) and went silent on his pc for a good 10 minutes. The breath holding was broken when another gentleman that spoke a little more English broke the silence and confirmed everything was ok it's just we needed to pay on arrival (which I was aware of). Thank god! Also, alot of the hotel cleaning and maintenance staff were friendly, saying Ola and buenos Dias as they passed us in the hallway. And we did get help from two members of staff at reception who were kind enough to point us in the direction of loro parque and give full details - don't be afraid to ask!
Negative: firstly, they don't speak alot of English at the front desk so I'd try learn a few little Spanish sentences that may help you with any questions! Secondly, not a staff issue but check in issue, try and book a hotel with a site that ensures you pay before you leave as I incurred a charge for using my card abroad (which they didn't mention but I assumed may happen) and they tried to keep it on file to bill me for drinks when I persisted to pay in cash at bars they finally gave in.
Food/food staff -
Positive: the food, in our opinion, was great! An array of choices and a total of four tables to grab these tasties from. The hot table was where all the freshly cooked meats and mains were and on our visit we had gorgeous grilled pork steaks, grilled chicken, teriyaki pork steaks and more. There were plenty veg too including grilled peppers, oven roasted tomatoes, garlic & paprika cabbage and more. There was a huge fish selection that looked lovely and fresh but unfortunately we're not big seafood eaters! At dinner the other tables were pudding (ice cream, fruit and mini desserts), salad bar style table with cheeses and cold meats, soup too and a bread table. Breakfast was good, full English and also meatballs and beef patties some morning on the hot table with mixed veg and some fish. There was fruit on the middle table and cereal, cold meats and cheeses and breads on the other tables. All good :)
Negative: we went half board. At the time I thought this a wise decision as we were going to be out in the day and a previous review demoted AI as they were just directed to a table of house wine. We may have paid the extra to AI upon booking on reflection. There were no signs above the water machine that stated AI and it was a standard office type water bottle machine so my partner and I had grabbed a glass of that at the dinner table as we had drinks in the room and didn't want to order all the time. One evening, a VERY rude waitress alerted herself to this, stormed over in a rush and fluster and gushed; "half board or all inclusive!?" And repeated herself loudly when we looked at her. We replied half board and she exclaimed "no water!" Pointing at our glasses. My partner tried to explain we had previously done this with no one saying we couldn't but she wasnt listening and we didn't want to be charged so my partner said to take them away. To which she took the glasses and poured them down the sink. We were embarrassed, it was loud and rude and I didn't know where to look, everyone around us went quiet. So, a hint, half board means no drink of any kind not even water, ok?
Pool - all positive, an amazing pool (main pool)! Cleaned every morning and life guarded most of the day for the little ones. We didn't venture to the other pools as we were almost the only ones there most days and it was lovely! Recommend this time of year for good weather but not many people :)
Further comments - Loro parque is a must see and if you get the first free shuttle from the hotel 9:30 then get off, turn left, walk all the way up the street, turn left at the end and walk straight until Mcdonalds is on your left the pickup by the free loro parque train is right there! Both times (there and back) the train was waiting and we got straight on no problem! We wanted to come back a little early and the taxis are around 5-6 euros back to the hotel, easy! Go all inclusive if you're flitting between the two, that's for sure. Learn a little Spanish to help you along and also sea view rooms are much quieter. There were police patrolling as soon as midnight was approaching which we assumed was just a security measure for noise pollution and our safety which was fairly reassuring. Overall a lovely hotel and good time to visit! Would've been even quieter if a university wasnt visiting at the time, so much space to ourselves! Also, look carefully to the left out the back of the building and there is a Lidl! We didn't see this and walked a long way to the large shopping mall for food and drink, a great place to see though and a BK there if you fancy fast food but we just wanted groceries.
- Also Known As:
- Las Aguilas Hotel
- Las Aguilas Tenerife
- Las Aguilas Suites
- Hotel Las Aguilas Tenerife/Puerto De La Cruz
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