Spent two weeks here, end of June into July. The hotel is immaculate in all areas and very tastefully decorated. Reception: First class, special mention to Javier, who never ever failed to greet us by name 2/3 times a day! Thanks also for the Daily Mail every day. Felt like home but with sunshine! Gardens are beautiful and well tended. Pool area exceptionally clean, actually Scrubbed every day! Beds and sunshades plentiful, with a nice young man who brings you pads for the beds as soon as you appear! Hello to Susana (Animation) who constantly tried to get us to do exercises etc.! I forgive you! (Only joking, she was a delight and always stopped for a chat).
Rooms: we were on the third floor overlooking mountains/sea/church. Quiet with nice views. Tea making facilities great, including a million (well, a lot) of varieties of tea, also coffee, sugar and milk, replenished daily. Room/bathroom spotlessly clean. Toiletries supplied were good quality. Beds - HARD, and I mean HARD, ask for a topper.
Complementary bus to Puerto was very welcome, especially the return journey. It's an easy walk all down hill to Puerto, but a killer back up!
Restaurant: we ate breakfast and dinner in both the conservatory and outdoors which was really nice. Special mentions to Juan Carlos, Cande, and the delightful trainee Marta, all of them always smiling and chatting to us, which is important when you are one of only half a dozen English there. 90% German, a few who were very friendly, some indifferent, a couple clearly didn't want to know!
Not the hotels fault of course!
Reluctantly, I have to be more negative regarding the food and service of the food. Breakfast was adequate, if you are prepared to wait to have an egg fried individually! Also bacon and sausages cooked in small quantities which meant they disappeared quickly. Another wait! Very frustrating! Dinner: Food was okay, never excellent. Meat was poor quality and small pieces (actually very similar to other Riu hotels). Although I always managed to find something to eat, I really did HATE the "School Dinners" mentality where everyone joins a huge queue to fill their plate. God help you if you missed something and had to "push in". The hot food should be a similar lay out to the salad bar, an island everyone can walk around at leisure and decide what they want. Very frustrating, not 4star. Dinner menu over two consecutive nights offered Ox Liver or Calves Kidney! The next night Calves Liver! I know times are hard Riu, but offal two nights in a row. No thank you. We did have some delicious mussels TWICE in two weeks. Paella was rice, with ...Rice?
Finally, I never set eyes on the Manager throughout the two weeks, although his staff, as I have said earlier, were FAULTLESS. Gracias!
Email hotel but don't expect much unless you are a Riu groupie!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for the excellent description on Riu Garoé Hotel.
Thanks for the positive comments about our rooms, excellent and elegant spaces, nice gardens and friendly staff. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We take a note about your constructive comment about the buffet.
We are satisfied to know that you had wonderful and relaxing holydays in our hotel.
Let us know about your next visit to offer you a beautiful room.
Cándido L. Figueroa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.