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“Fantastic yet again :)” 5 of 5 stars
Review of Hotel Riu Garoe

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Hotel Riu Garoe
4.0 of 5 Hotel   |   Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #4 of 83 Hotels in Puerto de la Cruz
Solihull, United Kingdom
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
“Fantastic yet again :)”
5 of 5 stars Reviewed July 26, 2013

This hotel is amazing! We love it and although we walked into our home an hour ago we already want to go back! The staff are brilliant and as welcoming as ever. We love Tenerife, Puerto de la Cruz but more importantly this friendly, quiet, beautiful hotel. Thank you Candido and all your wonderful staff; the hotel is second to none and we look forward to coming back to see you all soon.

Tip: although the hotel is beautiful, do get out and about! The area is lovely; the town is great to explore and we hired a car for a day to take in Garachico, Buenavista, Masca and Teide! A steal at 50 € all in for the whole group! The hotel booked the car and it was all very easy. We can't wait to return.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 29, 2013
Dear Guest,

Thank you so much for the excellent comments about Riu Garoé Hotel.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about places that other guest can visit on the island. These are great comments which help us growing and providing our customers a great vacations.
We are satisfied to know that you have spent a wonderful and relaxing holydays in our hotel.
Let us know about your next visit to offer you a beautiful room.

Yours Sincerely,

Cándido L. Figueroa

Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Lincs
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 22, 2013

We have just returned from a fantastic 1 week stay in this hotel (14 - 21st July)
I had stayed at a Riu in Jamaica, so I was expecting high standards....and I wasn't disappointed!
First impressions were a clean, quiet and very modern hotel with fantastic staff who were only too willing to help.
We arrived before check in time but this wasn't a problem and we were given our room key straight away.
We were able to park our hire car for free on a field next to the hotel, which the staff suggested rather than having to pay for a space.
Our room had a huge (comfortable!) bed, spacious bathroom, and tea and coffee making facilities. There was also a very reasonably priced mini bar.
The buffet breakfast in the morning and in the evening was fantastic - so much selection, there was something for everyone, delicious and fresh. The meat and fish was cooked while you wait so you know its fresh. The waiting staff were very attentive.
Little tip - they ask you to dress nicely for dinner so make sure your boyfriends/husbands take some trousers/jeans as no shorts allowed.
There was no shortage of sun loungers by the pool, and the hotel seemed to ensure people were not reserving loungers and not using them all day. The pool side staff were very helpful, and towels are provided.
There were very few children at the hotel, so its a little bit quieter around tehe pool during the day, which was perfect for us.
We didn't use the shuttle bus into the town, but the service is provided free of charge which is great.The hotel is a short walk from a mini market, and a 5 minute walk from the bank, shops and other restaurants.
The only suggestion we would make to the hotel is the snack menu at the poolside bar - we would have liked to see a little more traditional tapas/salads included, as some of the meals were too heavy for lunchtime.

Thank you Riu Garoe - we had the perfect relaxing quiet holiday we had hoped for.

Room Tip: we had a third floor room facing the mountains, very quiet at night.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 23, 2013
Dear Guest,


Thank you so much for spending your holidays with us.

Thank you also for your excellent comments about our Hotel Riu Garoé. This kind of comments make us grow and stay in the same line of work,to make our guests feel as at home and definitely keep the same treat with each guest who stay with us.

For your next visit, please let us know in advance, to offer you a beautiful room.


Yours Faithfully,

Cándido L. Figueroa
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 21, 2013

I have just returned from one week's holiday. I booked the holiday only a few weeks ago through Thomson holidays on line. Upon arrival at the Riu Garoe I was very surprised at how lovely the hotel was. It is so clean, beautiful decor, lovely friendly staff and the most amazing pool area.

The hotel is situated in a quiet residential area. It is not located near the beach. It is on a mountain which does provide beautiful views of Tiede and the sea. If you turn right out of the hotel and keep walking you will come across bars, restaurants and shops. The botanical gardens are also a short stroll away - they are glorious and very cheap three euros entrance fee.

The rooms are very pleasant. They provide tea and coffee making facilities, dressing gowns, tv with full English channels, which is nice when you have had a hard day round the pool! The hotel is totally relaxing and quiet. We live in London and noticed how extraordinarily quiet it really was.

The food. There is so much choice, buffet-style. It is all fresh and cooked in front of you. We were given a table outside to eat each evening which was very pleasant. There are two sittings, you can choose when you arrive which sitting you would like i.e. 6.15 or 8.15.

There is a free shuttle bus to town which is very handy. My only criticism of this holiday for us is that there is no nice beaches in Puerto de la Cruz, so if you are a beach lover don't visit this area, they are not very nice. There is a lido that has been built in lieu of beach facilities, but it really is just a swimming pool - the pool at the hotel is better than that we thought.

Now on to our rep, Alastair. A very nice young man indeed, very helpful. The hotel is full of Germans and I cannot understand why Thomson do not get more Brits up that part of the Island. Come on Thomson, polish up your act! Get the Brits up there, the Riu Garoe is not to be missed!

Room Tip: Ask for a pool room or sea view room.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 22, 2013
Dear Guest,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thank you very much for your wonderful comments about our very good Hotel, plenty of choice of food, and about our professional and attentive staff, these are great comments which help us to continue working at the same quality line.

I would like to say thank to spend your holidays with us, and let us know in advance to offer you a beautiful room in your next visit

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 20, 2013

We have just returned from 2 weeks at the Hotel Garoe (5th to 19th July). First impressions were outstanding, especially the reception and bar areas. We weren't dissapointed when we got to our rooms, very spacious, clean and well equipped, including plenty of tea and coffee and a kettle which we understand is there for us Brits! Having moved to the pool area we were very surprised at how easy it was to get a sunbed. There were 5 of us and we managed to sit together everyday without the need to "reserve" seats before breakfast. There is always a pool manager there to help you if you need beds, umbrellas, tables etc. They also provide a poolside waitress service.
If you like your food and have no worries on your waistline then you will be more than happy with the buffet style food here. There was always an overwhelming choice of catering for all types including vegetarians. You are able to help yourself to as much as you like, whether that be salad, fish, meat, bread or even pudding! All the meat and fish is cooked in front of you too. One thing to be aware of is that they are very very efficient in the restaurant and some may think that they are trying to encourage you to leave by clearing the table quickly. We found that this is just because any empty plates or mess is unacceptable and therefore they just clear up really quickly, there was no problem taking your time and enjoying a social meal.
Other perks of the hotel are the free bus to and from town (its a little way out) although this doesn't run in the evenings but taxi's are really cheap. Also there is entertainment in the main bar every evening, not always to everyone's taste but its there if you want it. The staff were ALL very friendly, helpful and they all tried their best with the English language but sometimes wires got crossed. There are other activities such as crazy golf, tennis, pool, darts and a play area for small children. The gardens are exceptionally well kept and well worth just having a potter about.
Overall we would highly recommend the hotel Garoe to anyone wanting a relaxing, quiet holiday with plenty of good food and great service.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 22, 2013
Dear Guest,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about our large amount of choice at the buffet. These are great comments which help us to continue growing and providing our customers a great holiday .
Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.E. England
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 19, 2013

Spent two weeks here, end of June into July. The hotel is immaculate in all areas and very tastefully decorated. Reception: First class, special mention to Javier, who never ever failed to greet us by name 2/3 times a day! Thanks also for the Daily Mail every day. Felt like home but with sunshine! Gardens are beautiful and well tended. Pool area exceptionally clean, actually Scrubbed every day! Beds and sunshades plentiful, with a nice young man who brings you pads for the beds as soon as you appear! Hello to Susana (Animation) who constantly tried to get us to do exercises etc.! I forgive you! (Only joking, she was a delight and always stopped for a chat).
Rooms: we were on the third floor overlooking mountains/sea/church. Quiet with nice views. Tea making facilities great, including a million (well, a lot) of varieties of tea, also coffee, sugar and milk, replenished daily. Room/bathroom spotlessly clean. Toiletries supplied were good quality. Beds - HARD, and I mean HARD, ask for a topper.
Complementary bus to Puerto was very welcome, especially the return journey. It's an easy walk all down hill to Puerto, but a killer back up!
Restaurant: we ate breakfast and dinner in both the conservatory and outdoors which was really nice. Special mentions to Juan Carlos, Cande, and the delightful trainee Marta, all of them always smiling and chatting to us, which is important when you are one of only half a dozen English there. 90% German, a few who were very friendly, some indifferent, a couple clearly didn't want to know!
Not the hotels fault of course!
Reluctantly, I have to be more negative regarding the food and service of the food. Breakfast was adequate, if you are prepared to wait to have an egg fried individually! Also bacon and sausages cooked in small quantities which meant they disappeared quickly. Another wait! Very frustrating! Dinner: Food was okay, never excellent. Meat was poor quality and small pieces (actually very similar to other Riu hotels). Although I always managed to find something to eat, I really did HATE the "School Dinners" mentality where everyone joins a huge queue to fill their plate. God help you if you missed something and had to "push in". The hot food should be a similar lay out to the salad bar, an island everyone can walk around at leisure and decide what they want. Very frustrating, not 4star. Dinner menu over two consecutive nights offered Ox Liver or Calves Kidney! The next night Calves Liver! I know times are hard Riu, but offal two nights in a row. No thank you. We did have some delicious mussels TWICE in two weeks. Paella was rice, with ...Rice?
Finally, I never set eyes on the Manager throughout the two weeks, although his staff, as I have said earlier, were FAULTLESS. Gracias!

Room Tip: Email hotel but don't expect much unless you are a Riu groupie!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 22, 2013
Dear Guest,

Thank you very much for the excellent description on Riu Garoé Hotel.

Thanks for the positive comments about our rooms, excellent and elegant spaces, nice gardens and friendly staff. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We take a note about your constructive comment about the buffet.

We are satisfied to know that you had wonderful and relaxing holydays in our hotel.

Let us know about your next visit to offer you a beautiful room.


Yours Sincerely,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 19, 2013

This is probably one of the best hotels we have stayed in in a long time. Fantastic value for money. Staff were wonderful. Very clean everywhere. We loved their beautiful gardens. The care that must go into the upkeep of the garden area is incredible. It really was beautiful.

The hotel is about 4 storeys high, so not a massive ugly thing, and well designed. Walking around it you can find parts of the hotel you didn't see before.

For kids: it is not intended for families with very young children. There isn't enough entertainment or them. We went because it was more for adults anyway, but some families had brought children but it would soon get boring for kids we thought.

It is really worth going half board here. We booked it thinking that we were paying too much for the hotel and would just eat out, but the food at dinner was very good so we ended up eating at the hotel every night. The food is excellent considering they are catering for such a huge mixture of tastes. It is not particularly Canarian, but it is very good nevertheless. Each night there was fresh fish – mussels, prawns, John Dory and others. The meat ranged from a sort of pork roast to chicken roast. Sometimes, we found the things we chose on our plates were things we liked, and they didn't necessarily make a cohesive meal – but at least we could always find things we liked. The desserts for us weren't great. A lot of creamy-type cakes, but other people clearly loved them as we saw people piling their plates high. I think it saved us a small fortune on eating out. The breakfast was very good. Such a massive variety of things on offer and if they run out of something fresh they are cooking, they always make more. That is one of the best things really – they don't have masses of sausages and eggs or pancakes, just sitting there for you to take. They make small amounts and keep making them. This means you get fresher, tastier food and must cut down on wastage.

The staff at dinner are excellent. Incredibly trained, efficient, and with a sense of humour. Really good service and couldn't fault them. They made it pleasurable. We had wine for dinner each night – Vina Norte – which is a good red, drinking wine.

The location is on a hill so it can be a struggle for some to walk into Puerto de la Cruz. Their is a minibus service but it stops a little too early. I think it stopped around 5pm or 6pm and we usually came back from town at 8pm. (We were soon on Spanish time; siestas and late dinner.) Essentially, walking to and back from town during the day is tough going. It is too hot and the steps are steep. One way is probably OK. A taxi back up costs between 4 and 5 euros so is no big deal if you don't feel like walking back. However, walking back up at night it was fine. Think it took around 15 minutes. The local area around the hotel is a bit quiet but we went into Puerto de la Cruz quite a few times and with all the festivities going on in July it was great fun. Excellent really and wonderful to see lots of locals out in traditional costumes and having a great time. We loved the lido there too. Definitely go there.

Great hotel. If we come to Tenerife again, we will go here. We will be too scared to try something different and then to be disappointed. This place is great. We thought it was a great location too. Hire a car and then you can see all of Tenerife in your own time.

Room Tip: Ask for a room not facing the road. We got lucky and got one facing the garden.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 22, 2013
Dear Guest,

Thank you so much for the excellent description about Riu Garoé Hotel.


Thanks also for the positive comments about our good size, well furnished and clean rooms, and for our excellent service in the restaurants and bars. These are great comments which help us to continue growing and providing our customers the best of us. We are satisfied to know that you had wonderful and relaxing holydays in our hotel.

Let us know about your next visit to offer you a beautiful room.


Yours Sincerely,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 14, 2013

Really liked this hotel. Very clean and spacious with excellent pool, and good food. Staff were all very pleasant and obliging and seemed keen to help. My only problem is no fault of the hotel - we just found the surrounding area to be very uninspiring for a summer holiday away from the pool. The hotel looked out onto scrub land which was probably ripe for development before the recession hit. What we have at the moment is a bit of a mess - a dilapidated caravan, ruined house, piles of rubble , some fly tipping and cars parked in a higgledy piggledy fashion. Beyond that there is a nice sea view, but you have to get beyond the grot. Going down to the sea by that route involves negotiating more rubbish strewn all over the place and - to the east - a promenade which needs some TLC. I am assuming that lack of funds for work on amenities is the root cause of this. The town of Puerto de la Cruz is ok-ish (especially in comparison with some of the hellholes further south) but we like a scenic walk and the area just didn't really appeal. If you are content to do the odd trip and then sit by the pool and soak up the rays in a nice hotel, then this is the holiday for you. Top tip - visit the botanical garden nearby... absolutely superb.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, July 15, 2013
Dear Guest,

Thank you so much for the excellent description of Riu Garoé Hotel.

Thanks for the positive comments about our large rooms, excellent and elegant spaces, nice gardens and friendly staff. These are great comments which help us to continue growing and providing our customers with holiday as their own.

We are satisfied to know that you had wonderful and relaxing holydays in our hotel.

Let us know about your next visit to offer you a beautiful room.


Yours Sincerely,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Garoe

Address: Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
#3 Luxury Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Official Description (provided by the hotel):
* Located in the La Paz district in Puerto de la Cruz * 4-story building * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Tenerife/Puerto De La Cruz

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