We arrived very early morning and when we got to our room we were provided with a late dinner which was very thoughtful. The hotel room was spotless and the maids cleaned the room well each day and replenished shampoo etc. You can get your sheets changed if you put a request card on the bed and also get the towels changed if you required. The hotel room was very smart with a great sat television and very comfortable twin beds which make a large double. Pool towels were also availiable at reception which was very handy. Being an artist they could of put a few pictures on the wall to make the room feel more cosy.
The frequent free shuttle bus outside the hotel to Puerto de la Cruz was very helpful as it would be a long stroll to the centre it takes about 5 minutes by bus. You can also get a return shuttle bus. We also got local buses which were very cheap and frequent. You can by a Bono card from a local newagent and you can get half price bus tariffs using this card. We are keen body boarders and we went to Sicorro beach not far away which is blue flag and an amazing surf beach. I would strongly recommend going to this black sandy beach as it is away from the tourist crowd and has very clean water.
Although Puerto de la Cruz looks a bit dated, it was a very sweet town to visit. The Playa Jardin was a great beach to visit with fine black sand. If you walk away from the tourist trail by the sea there are some really smart shops which are quite cheap compared to the tourist shops. There was a nice buzz and atmosphere in the town which we really liked.
The food in the hotel was great. It is so nice to be cooked for and there was lots of variety of food from local fish to freshly cooked meat and a great salad bar. The breakfast is also really good offering a wide variety of food from continental to a full cooked breakfast. The only problem is we have gained weight as the food was so tempting.
The customer service was excellent which we feel is the most important element of the stay. Although the reception staff spoke little english, they were very helpful and accomodating.
We were very impressed how relaxed the hotel was and felt very at home especially for a chain hotel.
The sauna was very well maintained and a lovely changing area. The indoor swimming pool was lovely and you can do gym, squash, tennis, crazy golf and there is an outdoor childrens play area.
Our only criticism is that the hotel website has very out of date images of the rooms etc which doesn't sell the hotel as it should do. The public areas are also very clean and well decorated. The outside grounds are well kept and the pool is very clean and large. We stayed in a hotel room overlooking the sea and hills which was very pretty except for the waste ground which will be a building development some day. Although initially we wanted to move the view is more interesting than the pool area.
The hotel mainly caters for Germans but we didn't find it too much of a problem. We would strongly recommend anyone to come here if they want a stress free stay. We will be coming back again! Sorry to write so much but the hotel deserves a great review. Thank you to all the staff at Riu Garoe!
- Official Description (provided by the hotel):
- * Located in the La Paz district in Puerto de la Cruz * 4-story building * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more less
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- Also Known As:
- Riu Garoe Hotel
- Hotel Riu Garoe Tenerife/Puerto De La Cruz