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“4 star pool, 3 star food, 2 star room (out of town)” 4 of 5 stars
Review of diverhotel Tenerife Spa&Garden

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diverhotel Tenerife Spa&Garden
4.0 of 5 Hotel   |   Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)   |  
Hotel amenities
Ranked #19 of 81 hotels in Puerto de la Cruz
1 review
6 helpful votes 6 helpful votes
“4 star pool, 3 star food, 2 star room (out of town)”
4 of 5 stars Reviewed March 19, 2013 via mobile

ACCESS
100 euro in taxi from south airport
5 Euro taxi from town centre up a step hill...not a problem to walk but steepness makes it not an enjoyable walk.
Courtesy bus hourly but not saturday afternoon or sunday.
FACILITIES
Well kept quiet pool with bar.
Pool not heated but jacuzzi in pool is.
Gym is practically non existent-a few scraps of negligble equipment. ...for real gym heat to bahia playa oppoiste playa jardin.
Tennis court available with rackets to hire
did not use indoor spa.
FOOD
Excellent omlettes/crepe every morning.
Half board dinner nice enough-crepe and dessert very good.
STAFF
Polite and helpful.
ROOM
Room will not be cleaned unless you hang the sign on door.
BEDS comfortable.
BATHROOM more like 2 3 star.
VIEW not good unless you pay for pool view.
Nice sun deck terrace to sit.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 29, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Mª Carmen Díaz
Gerente Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 6, 2013

The hotel is located up a hill and about 20 minute walk to the sea. Most of the staff around the the hotel are friendly except for on of the reception managers. He would be at home in faulty Towers! You have to pay extra for fridge in your room, for the safe ( !) and for the spa/ gym. The gym should not be advertised -it is a cupboard with 3 broken machines.
The pool area is excellent -large & open with a big blue pool.
The rooms are basic but clean.
We stayed half board and the food was ok. Quite a good selection.
The avaerage age of guest was 60-80yrs old.
This is a 3 star hotel and the price should reflect that but does not.

Room Tip: The rooms facing the pool have the evening sun.
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 29, 2013
Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments. We will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory.

Mª Carmen Díaz
Gerente Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 30, 2013

We stayed with our 4-month-old in Jan 13 and found it just ok-not the four stars you would expect in some other countries possibly. The positive side is the pool area, which is perfect and the staff (apart from a few useless men at the reception)are most helpful and kind. The room was very dated and basic. The need to pay extra for fridge to keep babymilk in was very annoying, as was the extra charge for the spa. Playa C proudly states that it has a gym, but this could not be further from the truth! I went in once to find what was a tiny room with 3 machines, which did not work at all. We stayed on halfboard basis and the food was ok-quite a bit to choose from, but not great quality food.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 26, 2013

We stayed in the Playacanaria when the snow arrived from 18th January 2013. The hotel is OK, a little dated. We were on B&B basis, the breakfasts were fabulous, lots of choice. The pool was lovely, especially when the sun shone. Bit disappointed that there were lots of extras that you had to pay for, eg the safe (which had a key) was 4 euros per day, the spa with indoor pool was 15 euros (less 25% for residents) per day. Even the fridge was extra. On the plus side the room was big, had a lovely balcony, although not a great view. I would class this a 3 star rather than 4 star. Also the hotel is at the top of the hill in Puerto de la Cruz, so be prepared for lots of hills. The area is very beautiful, and there are many great restaurants to eat out.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 29, 2013
Dear Guests,

On behalf of the whole staff of the Hotel Spa Playacanria and myself, I would like to say first of all thank you for your comments. We will have very much in mind your impressions and we will work to improve these points marked, we will be delighted if you offer us the opportunity to return to have you back in any of our establishments.

I wuld like on the next time if you have questions during your stay contact me personally. We
will be pleased to help an assist you.

We once again thank you and are looking forward welcoming you to any of our establishments.

Mª Carmen Díaz
Gerente Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2012

Very good hotel and Puerto in my opinion is the best resort in Tenerife. Opt for pool facing room (faces mt. teide) if you like a decent view - we were charged 10 euros per day extra for this but worth it. Quiet, clean hotel with good food and v. helpful staff. Had a great 8 days here over christmas.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 31, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Mª Carmen Díaz
Gerente Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2012 via mobile

I would like to say that I have been 8 days at this hotel with my family and we were so happy with the time that we've been here, everything was fine you have plenty options to eat and drink, food was fantastic, my girls enjoy a lot the swimming pool and the entertainment at nights, the thing maybe is to get entertainment for adults too, although we enjoyed the shows, the distance to the town center is not far but you have to take a car to go there, the beach I didn't like it in this area, the nice beaches you have to go to the south of the island is 1 hour far from the hotel, I will come back to this hotel if I come back to Tenerife, thanks to everyone of the staff in Playacanaria, all of them were very kind, helpful and I want to say thank you to all of them. Thanks

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 24, 2013
Dear Guests,

Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 13, 2012

Very pleased with this hotel. Went with a party of 11 aged between 3 - 57, everyone enjoyed it here. Very clean rooms and pleasant staff. Great food (we went half board). Very good value for money. Only downfalls are the tiles in the pool need replacing as many have come off and is rough on your feet, also there wasn't many English people there (might of been the time of year). Quite a long walk to the centre and the beaches but a shuttle bus is provided hourly which was very handy for the children with us. Overall a great week at Playacanaria Spa Hotel. Big thumbs up!

Room Tip: My room was on the highest floor (5) and was based in the roof, big spacious balcony facing the volc...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review, May 24, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Playacanaria Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about diverhotel Tenerife Spa&Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — diverhotel Tenerife Spa&Garden 4*
Reservation Options:
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa&Garden Puerto De La Cruz

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