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“Brilliant” 5 of 5 stars
Review of Apartments Casablanca

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Apartments Casablanca
3.0 of 5 Hotel   |   C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #3 of 81 hotels in Puerto de la Cruz
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Brilliant”
5 of 5 stars Reviewed June 26, 2013

If you want self catering, this place is tops. To welcome you there is a bottle of wine in the fridge.
They even give you a bottle of Cava on your birthday.Both really nice touches.The place was really clean and the TV sported BBC ITV C4 and Film 4 channels in high quality. Staff really nice and the internet very fast.
Will be returning.
Puerto de la Cruz isnt like the South I am pleased to say.Very laid back without too many resturanteurs in your face .There are a couple of health food shops and several good vegetarian resturants around if you need them. Weather is nuanced;you wont get cut down by the razor sharp sun that is Tenerife at this time of year. Ideal, if you just want to wander about /sip tea etc rather than sun bathe.

Room Tip: Avoid block 7 because of its proximity to the road.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, July 2, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
Edinburgh, United Kingdom
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 24, 2013

I've always described the Casablanca Apts as the top end of apartments but not at the top end of price. The apartments are again a first class place to stay and they are well fitted out, clean and comfy and kitchens well kitted out too. Some apartments also have barbecues areas which are great to use. Nice change from eating out. Can recommend the breakfast too, good varied selection on offer. The staff are always helpful and friendly and the reception staff are incredibly helpful. Also big thanks to Ingrid and Moira in the admin offices for their help. Keep up the good work. Yes we will continue to return. I have never had any fear recommending these apartments to anyone.

Room Tip: Ask for a penthouse apartment with a barbecue area. Also great views and lovely large balconies.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, July 2, 2013
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
Thank you also for recommending us to your friends, we will be delighted to be able to welcome them to Casablanca.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisburn, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

My wife and I have been travelling to Club Casablanca for many years and always thoroughly enjoy a relaxing time with the friendly staff, staying in the well appointed apartments. We love visiting Puerto de la Cruz. This year our visit with the Corpus Cristi in La Oratava which is only a short bus or taxi ride from the apartments.The sand painting was amazing this year the way they can get sand to look like lace or finger naisl has to be seen to be believed. We also went to see the procession of Ox carts on sunday and enjoyed the wine and food that those in the procession were handing out.
Another enjoyable holiday in the north of Tenerife.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, July 2, 2013
Just a quick note to thank you once again for your continued support in using our resort for your holidays.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon, UK
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 22, 2013 via mobile

We opted for a week at Casablanca Apartments as we wanted a two-bedroom apartment to take my elderly parents to for a week's "sunshine" break. It was so hard to find an RCI exchange anywhere giving two bedrooms that when I saw this one, I grabbed it.
We had been to the south side of Tenerife a few times and had briefly visited Puerto de la Cruz, but I confess I had not realised quite how steep the hills are there. It was not really suitable for elderly people with mobility problems. We had hired a wheelchair but could not use it at all around the complex because of the steep hills.
However the complex itself is very pleasant, immaculately kept, and without exception the staff were charming and very helpful.
A couple of downsides were only having one bathroom in a two-bedroom apartment, a small balcony (tho' the one-beds seemed to have much bigger ones) and the extremely small lifts which were difficult with luggage and a wheelchair. It was quiet and a bit cloudy when we were there but I imagine the pool area must be packed at busy times as it is relatively small.
The bar and outside eating area are very pleasant and evening entertainment was usually enjoyable.
Overall I think we would return again providing we went out of season and were sure to have a balcony looking outside the complex.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, July 2, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.

We apologize for the inconvenience of the small balcony and the elevators actually do not fit together the Chair and luggage.
It would be a pleasure to welcome you again and give you an apartment with a bigger balcony and with exterior views, if you decide to come again please let us know

.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed June 20, 2013

Stayed in Apartments Casablanca for the first time in June. We were in a one bedroom apartment overlooking the pool.
The apartment was very spacious and the kitchen was particularly well kitted out - I was impressed! I would however say that the mattresses on the beds were a bit on the firm side - good for bad backs I am sure but I could have done with them being just a bit more forgiving.
Our balcony did not get any sun, which was OK for us but if you want a sunny balcony, don't go for block A or B overlooking the pool.
The pool area was very good although I suspect it could be rather busy in July and August as the pool is not huge and there are not a large number of sun loungers. It was very quite when we were there. Also the pool is not very warm and as it is often cloudy in the north of the island, it is not heated up much by the sun. I did swim a few times but it was pretty bracing! Maybe it's better in high summer/early autumn.
The bar/restaurant area is very nice and the staff are very friendly. There are both inside and outside seating areas. The prices are VERY keen - well done for keeping them so low. No need to have breakfast in your apartment when you can have tea/coffee and toast for 4 euros. You can also buy fresh rolls every morning to take away.
There were not many activities on the go in June apart from bowls, which was a bit of a disappointment. The bowls did look fun though and lots of people (of all ages) took part.
WIFI in the apartments is 5 euros for the week, which I reckon is very good value. There is free WIFI in the lounge area by reception. Pool towels are free - just need to leave a deposit. I was impressed by this as so many resorts make a charge for towels.
There is no gym actually on site but one almost next door - 18 euros for the week, which includes classes.
There is a big supermarket close by (although you do have to climb up 97 stairs on the way back up!!)
All in all, a great place to stay and we will certainly be back.

Room Tip: Pool side of blocks 4, 5 & 6 are best for sun and quiet. The higher the better for views (there...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, June 21, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
We take into account your comments about the temperature of the swimming pool, and of course it will be resolved.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuchars, Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 18, 2013

We stayed in the Casablanca apartments in October 2012. It was a last minute booking for one week in a one bedroom apartment for 2 adults and 2 children. We were really pleasantly surprised by the quality of the accommodation. The apartments are really well equiped, large for a one bedroom place and really well maintained and cleaned. The staff were all friendly and helpful. The whole complex was kept very clean and there was no reserving of sun loungers which is always a bonus. We enjoyed our stay so much that we have booked again already for 2 weeks in October 2013 - so I think that says it all! It is a short walk to the nearest supermarket and into town. The lagoons in the town are well worth a visit for the day and Loro Parque is a must. One of the most attractive things about Puerto de la Cruz is that is still retains its European feel - no full English breakfast or burger and chips as far as we saw, phew!

Room Tip: We had a room overlooking the bowling green which was good if you wanted to enjoy some of the entert...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, June 21, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you personally again in October on your next holiday In Casablanca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton, United Kingdom
1 review
5 of 5 stars Reviewed June 18, 2013

We have just returned from an excellent week at the Casablanca. Firstly we were allocated a streetside apartment and found the noise of the traffic too bad so spoke to reception and were able to move to an excellent one bedroomed apartment looking across to the pool. We could not fault the standard of the apartment, the cleanliness of the resort and the friendliness and helpfulness of all the staff we encountered. It was the off season which suited us fine as we don't like too much hustle and bustle. However there was still plenty of entertainment on site i.e. bowls, archery, french bowls etc. These were organised by Richard who was most helpful and encouraged beginners to play. We were impressed by the number of people we met who return to the Casablanca year after year. We will definitely be back.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartments Casablanca, responded to this review, June 21, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Apartments Casablanca

Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Family Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartments Casablanca 3*
Reservation Options:
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartments Casablanca Tenerife/Puerto De La Cruz

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