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“first class” 5 of 5 stars
Review of Apartamentos Casablanca

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Apartamentos Casablanca
3.0 of 5 Hotel   |   C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #2 of 81 Hotels in Puerto de la Cruz
blackness
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“first class”
5 of 5 stars Reviewed December 5, 2012

we went there end of November , first time in Tenerife, the appts are top class really nice complex , prices very reasonable and appts ideal, we found that in the north as people know you get the rain there , so having a complex like this helps , as the eating area is brilliant, and if you cant go out , they are not robbing you, its on a hill though and if your fitnes is not up to scratch , its quite a climb back up to the appts , its only about 3 euros though for a taxi, found the staff more than helpful , one tip is dont always go down the hill , if you walk the small distance up the hill you are on the main road with shops and of course the main highway if you like doing the bus tours around the island , the small supermarket next door supplies the tickets that save you money when travelling by bus, we had a run into Santa Cruz , about 30mins and only 3.30 euros , nice big city , weaher was mixed temps average 26, but loads of showers at this time of year

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, December 11, 2012
Thank you for taking time for sharing your experience with us on Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Luxembourg
Top Contributor
103 reviews 103 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 3, 2012

This is not the best place I've ever stayed but I think it is the one that is the best run given its potential. It is advertised as a 3-star hotel, but should at least have 4 stars. The service was as professional and smooth as in any 5 star luxury hotel, minus the obsequiousness and the prices for extras. An example of small appreciated details - the sale of bottled water for reasonable prices in the bar, and a laundry room with high quality washers and driers - also reasonably priced. The kitchen was remarkably well equipped with high quality utensils.

Room Tip: The apartments on the lower floors facing the inside might not be that nice.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, December 11, 2012
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are very pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 1, 2012

We booked through LowCostHolidays. The package included flights and a 7 night stay in a 2 bed apartment at Casablanca Apartments. Our first time in Tenerife, and we were pleasantly surprised how tidy and attractive it was. We didn't venture to the more popular south end, but hired a car to drive to and from the airport Peurto de la Cruz.

A note about LowCostHolidays. They booked our flights with Ryanair, and you MUST check-in online (or pay around £60 to check in at the airport). In order to check in online you have to provide your credit card details. Ryanair did not accept MY credit card number. It seems they need the one used to book the flights by LowCostHolidays. After a long phonecall (which Ryanair charge you extortionately for) and after numerous security checks on me, they gave me the credit card last 4 digits - that being the only way i was able to check in. If you book with LCH bear this in mind and allow a few days in case you cannot get checked in in good time.

About Casablanca Apartmnents. Some good points. Well kept, pleasant and efficient staff. Room sizes generous and clean, tidy and all things worked. You get fresh towels, hairdryer, bed linen changed, good kitchen with proper sized appliances, incluiding a microwave and ceramic hob. Full size fridge. Plenty of space, light and airy. TV with all the English channels you need.

Some not-so-good points. The apartments are convenient enough, but over 135 steps lead down (or worse UP) from the town centre. The trek got a bit tiresome. So location = not ideal. The pool is too small for the number of guests. Sunbeds were greedily and selfishly bagged by too many people, who never seemed to use them but reserved them all day. Very annoying and a practice that must be discouraged.

The worst thing for us, and what reduces my rating from "good" to "poor" was our allocated room. Right above the bar/ restaurant - where the loud music eminated from. Room 10102 - avoid this room, and also our neighbour's 10101 and 10103. I specifically asked for a "quiet" room but it seems, as I found out on day 4, when the noise had got too much for us, that my "quiet room" request was not passed on by LowCostHolidays as i'd assumed. The staff were mildly appologetic but unable to offer a solution. I suggested that they should check with new arrivals that they are happy to be above the entertainment and warn them about noise, offering an option to take another room. Places like Casablanca should really take note of this as it will avoid unhappy experiences like ours. We tended to go out to avoid the noise radiating from below, but after a while I thought - why are we doing this, so i had to make the staff know how
displeased I was. As it was over half way through the holiday I did not want to be moved, and in any case, they would not have been able to move us.

The North of Tenerife was, as people have said, cool and often cloudy, but I was quite happy with that - it's better than November in the UK. We ventured out a few times - up the volcanoe. Drove up to the cable-lift car park. Suggest getting there early as parking is limited. Cable - lift is 25 euros each. A cool 4 degrees at the top and there's a nice, not-gruelling walk if you desire. Great views. Pick a clear cloudless day, like we were lucy with. Loro Parque Zoo was excellent - 33 euros each. Take your time and see all the live shows. Plan for 4 or 5 hours at least. Some great places to eat - didn't have a bad meal anywhere. Prices are very pleasant and petrol is cheaper than UK at 1.02 E per litre.

We will holiday again in tenerife - not in the crowded areas, but try and find the real Tenerife, which I feel is there somewhere.

Room Tip: Aviod rooms over the bar. The top floors (4 or 5) have a better view but are bigger rooms.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, December 11, 2012
Thank you for taking time to share your opinion about us, through TripAdvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.
Thank you also for your comments about the situation of you apartment, we take into good account your observations and no doubt these comments will help us to meet the needs and preferences of customers who visit us

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz, and we will do our very best to allocate you in another part of the building.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 30, 2012

Return trip to Casablanca from 9th to 23rd November 2012. This was our third visit to these apartments and as before we continue to be impressed by both accommodation and service. OH and I are not really "hotel people" , i.e. we prefer to be out and about, and in our opinion the Casablanca offers the perfect base for us. The well appointed apartments and spacious balconies provide a relaxing environment and you have both privacy and home comforts. Casablanca is also well positioned for easy access to both the main town and the La Paz area, both of which are well worth exploring. If you want to go further afield there is a bus stop just up the hill from where you can get to La Oratava, Santa Cruz and Los Cris, or you can take the bus into town and change for other destinations. This year we also went by local bus to Los Gigantes - well worth it for the scenic bus trip alone. Have Bono, will travel!

Room Tip: One bedroomed apartments are very spacious and the maid service is first-class! Cannot fault any apa...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, December 11, 2012
Thank you for taking time to share your opinion about us, through TripAdvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.
We would also like to thank you for your continued support in using our resort for your holidays.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

Apartments are great with every thing you need. Apartments are bright and airy, very clean, great English TV channels and lounge area making them very comfortable. Laundry facilities available on the complex which is handy if you are watching your luggage weight! Service in the bar/restaurant a bit slow but prices very reasonable. Reception staff very friendly and helpful.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, November 20, 2012
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We take into good account your comments about our bar staff and we will do our very best to improve in that area.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2012

Yet again another stay here and never disappointed , great atmosphere from staff and nice safe pool in centre of apartments , will keep coming back. Only downside I could say is new metal balcony bannister , burn when touched on hot day .... So not such a good idea !!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, November 14, 2012
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that you had another stay with us was and that it was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.
We take into consideration your comments about metal balcony bannister.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macclesfield
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2012

The apartment(Timeshare)was well appointed and equipped.Our room overlooked the road but this was fairly quiet although occasional noise from rubbish collection earliesh morning.
The staff were brilliant with advice and directions.Welcome pack was helpful particularly the fruit.There was an underground garage which was well worth the cost.There were plenty of good 'eateries' within walking distance as well as supermarkets when required.The hotel bar and restaurant were adequate when you wanted an easy meal.
There was a very extensive library in one of the blocks (multinational) also a good laundrette(charged)
Pool was good with a large number of sunloungers and parasols.Various recreational activities were organised.
I had downloaded a Tom Tom map which proved most helpful with the rental car when visiting the various sites and attractions within an easy drive.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, November 14, 2012
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff .
Thank you also for your comments about our food in the bar and other services which certainly helps and motivates us in our efforts to offer the best service to our guests.


We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Casablanca

Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Puerto de la Cruz
#2 Family Hotel in Puerto de la Cruz
#8 Best Value Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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