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“Nice hotel, good organization” 5 of 5 stars
Review of H10 Tenerife Playa

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H10 Tenerife Playa
4.0 of 5 Hotel   |   Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #8 of 82 Hotels in Puerto de la Cruz
London, United Kingdom
1 review
9 helpful votes 9 helpful votes
“Nice hotel, good organization”
5 of 5 stars Reviewed February 13, 2014

Arrived very late at night and was offered a late dinner previously booked due to my late arrival This was a very good service, as you would not know where to go to eat so late at night in a place you do not know.
Very pleasant surprise when I woke up the next morning and, going to the terrace, saw the unbelievable ocean and Lake pool view, just in front of you.
Then I went down for breakfast, and again a pleasant surprise: a modern restaurant, with huge windows and fantastic views, even if this was in a lower floor than my room was.
I could find all I could imagine in the buffet, and even a grill where you could order eggs, omelettes, bacon, etc.
I went to the reception desk after breakfast and found very helpful and informed staff.
The small town is very pintoresque, with beautyful cornes and relaxing bars where you can sit in the sun.
The dinner is also good at the hotel, and the night entertainment.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 19, 2014
Dear Guests,

thank you for your kind comments.
We are pleased you enjoyed your holidays here with us, and we hope you will visit us soon again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bury St. Edmunds, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 6, 2014

You could not wish for a better located hotel in Puerto de la Cruz. On our first visit to this resort 12 months ago, we stayed at a different hotel much higher up but this meant a steep climb every time we returned from the town. The Tenerife Playa, on the other hand, is right on the seafront, just opposite the lido complex and is therefore perfect for an effortless stroll along into the town. It would also be really good for wheelchair-users as it is completely flat and there is no traffic.
The hotel has a modern, stylish feel about it and enjoys all the facilities you would expect from accommodation in this price bracket. We particularly liked the swimming pool area which had two very adequately sized pools (one of which was heated in the winter), surrounded by trees, gardens and areas for sun-loungers.
Our room had a balcony with a pleasant view over this area and down onto the trees below but there were blocks that faced in other directions eg towards the sea if preferred. The room was of a reasonable size with adequate storage space and the beds afforded a good night's sleep. The room was kept well cleaned and a note was provided to leave on the bed if you required a change of linen. A fridge was provided but the key to this was only available from reception on purchase of at least one mini-bar item. We thought this rather an odd system but we simply bought one bottle on the first day and then retained the key for the rest of our stay.
The restaurant was a bright pleasant space and there was a good choice of food to suit most tastes. There were some local dishes as well as the usual European type menu to suit the majority of guests who were German or English. There was a "show cooking " counter for both breakfast and dinner but in the evenings there was a fair amount of repetition. The service was adequate, if rather impersonal.
What didn't we like? Only minor niggles such as the usual towels placed on sun-loungers to reserve them and no notices or action taken by hotel staff to stop this; window tables in the restaurant reserved by staff on behalf of guests who had paid a supplement; and worn dining chairs that really do need replacing or re-upholstering. A more serious point is that, in our opinion, there needs to be a stricter policy on hygiene on entering the restaurant. There is only one anti-septic gel dispenser on a pillar which very few people use and yet everyone shares the same serving tongs etc inside the dining room. There was no reason why the dispenser could not have been placed on a stand at the door and every guest asked to use it on entry, just as is standard practice these days on cruise ships. This could well help prevent the kind of viruses that can so easily spread where so many people are eating together.
In conclusion, we were generally very satisfied with the Tenerife Playa, would recommend it and would stay there again.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 19, 2014
Dear Guests,

thank you very much for your comments in Tripadvisor, especially for the detailed description you give, which will be very useful for other travellers, and for the suggestions that we will keep in consideration.

We are looking forward to welcoming you again in the future.

Best regards

Alfonso E. Peinado
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skegness, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 6, 2014

Again, another great holiday at the H10 Tenerife Playa, good fun, good food and lots of exercise taking part in the many activities organised by Miranda (animacion). Competition in the activities and the will to win was amazing plus the exuberance of Miranda ( how does she do it everyday). Reception, restaurant staff, bar staff, all employees of the 'H10' were polite and helpful, even when I tried my limited Spanish on them ,H10, is in an ideal position for shopping and the Lido.
To finish the day, the shows and games evenings were very much enjoyed. Resident band . Canarias 2 were a pleasure to listen too and the local residents who came in to do the Spanish
.dancing were a pleasure to watch. Puerto de la cruz has much to offer, the old town and modern shops also many tourist attractions.

Room Tip: Rooms facing the sea from october to march not so warm,air con is also a heating unit. Rooms facing...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 19, 2014
Dear Guests,

thank you very much for your kind opinion in Tripadvisor, that we will share with all the staff, especially with Miranda.
We are pleased you enjoyed your holidays, and that you are ready to come back.
We are looking forward to welcoming you again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 5, 2014

My wife and I have just returned from another fabulous holiday at the Hotel Tenerife Playa in Puerto De La Cruz. The hotel is looking a little tired now and in need of some refurbishment but we would not consider going anywhere else. The location of the hotel is brilliant being situated on the traffic free sea front. The staff are extremely friendly and helpful. Throughout the day the enthusiastic and energetic entertainment manager Miranda is on hand to keep willing guests involved with games and other activities. She is very professional, likeable and always open to suggestions that might improve her itinerary. She is an asset to the Tenerife Playa.

Room Tip: We always ask to face the pool. It is sunny there in the afternoons and quiet in the evenings.
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 19, 2014
Dear Guests,

thank you for your kind comments in Tripadvisor, that we will share with all the staff,. especially with Miranda.
We are pleased you enjoyed your holidays here with us, and we appreciate you do not consider going to another hotel. We are working on improvements and we hope we will be able to offer you new details the next time you will visit us.

Looking forward to welcoming you again, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oulu
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 2, 2014

First of all, we spent a very good holiday in Puerto de la Cruz, and H10 Tenerife Playa was a good choice. Its location is ideal, the pool area is practical and you can hear the sound of the sea even if you do not have a sea view.
The best of all was the service in the restaurants and bar. Food was good (we had all inclusive) and especially delicious were the vegetarian choices. But, truthfully, the service in the reception desk and at the door of the restaurant varied a lot: sometimes it was reasonable and sometimes it was "strange".
Bathroom was large and beds were good, but the room can not be called cosy.

Room Tip: Pay extra for balcony.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 19, 2014
Dear Guests,

thank you for your comments in Tripadvisor.
We are pleased to know that you enjoyed your holidays here with us, and that you liked the location and the food especially. We are sorry that some aspects of our hotel were not as you expected.
We hope you will come back in the future in ordered to offer you an improved service.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2014

On the plus side the location is excellent, we enjoyed a huge, comfortable bed, good soundproofing between rooms, tasty breakfasts, a fridge in our room and a great sea view from our balcony.

That said the whole place is getting a bit tatty and even a little smelly in parts - it badly needs a complete refurbishment starting with the dozens of peeling chairs in the restaurant. I note from previous comments made more than a year ago that the General Manager is anxious to address the internet/wi-fi problem but it is still appalling to non existent, the reason why I cannot imagine as this could be sorted quite easily. Evening entertainment was poor.

We paid 107 Euros a night for double b&b.

Room Tip: Sea view is probably better than a garden view.
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2014

Hi just returned after a months stay, this was my 13th visit to this hotel, staff excellent, position first class, cleanliness, superb, food good, always something to tempt the taste buds , already booked to return next year.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, January 31, 2014
Dear Guests,

thank you for your kind comments in Tripadvisor.
We are pleased you have already booked to come back next year, and we are looking forward to welcoming you.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Tenerife Playa

Address: Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto de la Cruz
#5 Luxury Hotel in Puerto de la Cruz
#6 Family Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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