We have just returned from a week at the hotel and can only speak good of our experience. We read the reviews beforehand and were conscious that some reviews were mixed. I can assure anyone who has booked, that this is a special hotel with a warm, welcoming feel.. I was sad to leave. The room was clean and the balcony overlooked the pool which was very pleasant. We had a junior suite and the third bed was broken. We advised reception who sent a maintenance man up within a few minutes which was impressive, however the maintenance man never came back to fix it and I had to fix it myself. Although one could find faults with the decor I think this is irrelevant and nitpicking and missing the point of the hotel entirely.
Special mention must go to the beds and especially the pillows which are so, so comfortable.. Where do they get those pillows from!
Food was varied, plentiful and catered for all tastes. At breakfast you could have champagne and caviar if you so desired, but the bacon and omelettes were gorgeous! The restaurant is beautiful with amazing wall to ceiling glass which gave incredible views.
The bars were stylish and offered a range of cocktails.. All the waiters and bar staff were polite, friendly, helpful and happy. We stayed all inclusive and it was a joy not having to worry about what to,eat and where.
The location of the hotel is ideal, the wide pedestrianised promenade is filled with cafes and shops.. Perfect for the shopaholics!
Special mention must go to Miranda for her enthusiastic and welcoming animation. Daytime activities were fun and included Archery, pétanque, rifle shooting, and aqua aerobics. She also runs entertainment on alternate nights and we enjoyed bingo, quizzes and a "You Bet" games night. Being multi lingual meant she was able to bring together residents of all nationalities and. By the end of the week you felt you had made a family of friends.. This was what really made the stay enjoyable and, in my view, makes the nit-picking and fault finding irrelevant. It was the staff, the fellow residents and the happy feel of the hotel which made my holiday enjoyable and I can forgive the wood chip wallpaper, broken bed and the poor wi-fi.
In summary: comfortable beds, clean rooms, good restaurant, good bar, friendly staff and fun activities.. Would definitely recommend and would happily go back :)
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- Also Known As:
- h10 Tenerife Playa Hotel Puerto De La Cruz
- Tenerife Playa
- H10 Tenerife Playa Puerto De La Cruz