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“Well run hotel with good facilities” 4 of 5 stars
Review of Puerto Palace Hotel

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Puerto Palace Hotel
4.0 of 5 Hotel   |   C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #10 of 81 Hotels in Puerto de la Cruz
Harrogate, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Well run hotel with good facilities”
4 of 5 stars Reviewed February 16, 2013

We stayed b & b for a week at the end of Jan 2013. The hotel is clean and well-run with entertainment and dancing every evening. Comfortable rooms but ask for a room on the opposite side to the pool if you want to avoid traffic noise. The hotel caters chiefly for German guests so the reception staff's English is not brilliant but not a problem either. The pools are excellent and there is a gym with a good tennis court and an even better squash court which were big attractions for us. There's even a nudist area with a pool on the roof if you want an all-over tan. The breakfast buffet is a bit predictable but better than many hotels I've stayed in. The hotel is at the top of a steep hill which could be a problem for some people but we found the walk into/from town a nice way to help work off our evening meal. It also means that you are in a nice quiet part of town with nice walks to the local parks. We managed to get a room at short notice at a very good price and would happily stay there again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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403 reviews from our community

Traveler rating
    105
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    59
    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Scotland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 28, 2013

We stayed in this hotel on a half board basis for a week from 6 - 13th jan 2013. This was our first visit to Tenerife so we stayed in 3 different locations to get an overview of the island. The Puerto Palace was our first stop. The entrance to the hotel is very inviting with lovely garden grounds to the front, welcoming reception area with comfortable seating.
We were shown to our room which as requested had a pool and mountain view. Also an extremely large and comfortable bed. However, there was a lot of traffic noise from the nearby busy road. The next day I asked if it would be possible to move to a quieter room and the receptionist was very helpful and was able to move us to a room nearer the middle of the building which had an even better view of the mountain.
The whole hotel was very clean. The garden area is beautiful and pools excellent - cold but ok once you were in! The hotel is well situated, a ten minute walk down to town, and 2mins in a taxi back! The food was very acceptable, always something you could enjoy, especially the fresh salads and tasty dressings. Food selection at the pool bar during the day was quite limited but that didn't really concern us. Only the coffee was disappointing.
We enjoyed the entertainment programme in the bar. Different acts were brought in each night and we thought the standard was very good.
All in all this was a great introduction to Tenerife. We were very lucky with the weather - even in the north of the island we had sunshine and temperatures in the 20s every day. Puerto de la Cruz is lovely and a great centre for visiting all the places of interest in the north. We got the bus to Garrichico which is lovely and the bus stops just across the road from the hotel.
We will definitely return to this hotel.

Room Tip: Ask for room with pool and mountain view away from the road
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 14, 2013

What a shame, Having stayed at this hotel 5 years ago and had a fabulous time, I was very happy to receive a weeks stay here for a surprise xmas present.I have never written a review before but feel i have to. what has happened to this great hotel, first the reception staff, rude, miserable, and ignorant. The food oh my god better would be served in prison, cold tasteless slop.this wasnt an odd night either, it was morning and night every day.and last but not least the heated pool that was not heated at all. It was so cold it was empty all the time, Ithink its about time the managment woke up and sorted this out, as apart from the above, the hotel is spotless gardens and pool area are very good;and rooms are being updated. oh forgot to mention the miserable waitors at the pool bar where the food just gets thrown at you, you dont even have to go and get it. Still we did meet the lovely val and arthur..... lws BRISTOL.

Room Tip: just dont go
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford
Top Contributor
67 reviews 67 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 11, 2013

We have been to Puerto de la Cruz a number of times and have stayed here before for the New Year festivities. We purposely booked this hotel because we have stayed elsewhere in Puerto for the New Year and been disappointed.

We booked our package through On The Beach (recommended) and stayed half board. Having been before we knew what to expect and because we like eating out we never had any intention of eating in the hotel restaurant except for breakfast and the gala dinner.

We had a pleasant week at the hotel with no surprises, everything was as it was on our previous trip and the gala dinner was as good if not better than last time. We will definitely be returning to this hotel for the New Year festivities again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed in the hotel for Christmas and New year 17 Dec/4 Jan.
The hotel was a great central place to stay, the hotel was very clean and most staff were very helpful (Big guy in hotel bar) was very unhelpful and at time took to ignoring people it also took an age to get served. The roof top sun area (nudist) was a great place, kept clean and with plenty of space to relax. The food was plentyful but predictable daily. The evening entertainment was really quite poor but more because people just didnt tend to stay thus making it look empty. New Year was fantastic along with the food and entertainment and an abundance of free alcohol. All in all I would return again and wlii enjoy it again will recomend as a holiday place to stay.

Room Tip: Pool view with balcony
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swansea
Top Contributor
73 reviews 73 reviews
48 hotel reviews
Reviews in 54 cities Reviews in 54 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 5, 2013

We just wanted a base for a few days whilst we saw some sights in the north before we spent a week in the south. Check in was not very informative as none of the amenities or features were explained to us , our room overlooking the pool was spacious if a little dated , the air conditioning appeared not to be working , luckily it was cooler at nights.
The food was ok with plenty of options to choose from the hot or cold counters.
Being a 4 star maybee were expecting a little bit more but as we only stayed 2 nights and considering the price we paid our stay was enjoyable but we would probably want to stay closer to the town if we stayed in Puerto again

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ormskirk, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 27, 2012

This was our first visit to this hotel. Room very good and spacious with a view over the pool. Flowers and fruit in the room, found the fridge in the room very handy. Cleaned every day and the towels changed daily. Pool area very nice with handy little tucked away areas if you want to be private. Staff very friendly. We did arrive on christmas eve and the hotel was very full, as we were a party of 10 we were unable to all sit at a table together.The food was average, but was cooked by chefs while you waited, would have liked a little more variety, A good 20 minutes walk out of town, but all in all a great hotel and we would return.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Puerto de la Cruz
#9 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more   less 
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz

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