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“**Warning this hotel Double Books rooms**” 1 of 5 stars
Review of Palmeras Playa

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Palmeras Playa
3.0 of 5 Hotel   |   Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #76 of 80 Hotels in Puerto de la Cruz
Cheshire
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
“**Warning this hotel Double Books rooms**”
1 of 5 stars Reviewed August 12, 2007

People need to be warned about this hotel ~ they have a policy of double booking and then ringing people within 24 hours of departure. This booking was made over a month ago ~ so no excuse for such short notice on the cancellation (which was made by the hotel themselves). Everything was in writing and confirmed, no reason to doubt the reservation was safe. THIS RESERVATION WAS FOR 14 nights ~ down to nothing!

Anyone booking here should be very wary of the above information ~ I have also heard that people are sometimes told of double booking upon arrival too! You have been warned.

  • Stayed August 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    26
    33
    23
    43
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31
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10
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
A TripAdvisor Member
4 of 5 stars Reviewed January 2, 2005

Large rooms,spotlessly clean,friendly staff, would go back again.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed June 9, 2004

Stayed half board in this hotel and found nothing to excited about. The rooms are dingy and dirty. Carpets filthy with years of grime. The food in the restaurant was awful. Cold and very little choice and the staff were far from helpful in the restaurant not even wishing to cook fresh eggs for breakfast when the ones left were rubberised from over cooking. The hotel seems to be stuck in the decor of the 70s and is in well need of refurbishment.

Would never recommend this hotel to anyone.

Travelled with Airtours (Mytravel) in Feb 04 and would never travel with them again as have still not had any compensation dispite numerous letters and calls.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 7, 2003

I loved the hotel it had so many things to offer and the staff were very helpful .kEEP UP THE GOOD WORK LOVE Laura

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palmeras Playa

Address: Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Kitchenette
Hotel Style:
Ranked #76 of 80 Hotels in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palmeras Playa 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Palmeras Playa Hotel Puerto De La Cruz
Palmeras Playa Tenerife/Puerto De La Cruz

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