This is our 8th visit to Puerto de la Cruz and first time I have felt compelled to write a review to warn people about this hotel.
We had stayed here once before and managed to change rooms afer a first dismal room and got a lovely roof terrace room. The hotel has a mixture of rooms with or without terrace.
The second time we book we specified a terrace as we thought we knew what we would be getting. How wrong I was. The room was booked via Easyjet, and our booking specified a terrace. However we must have had the hotel's "joke" room as the terrace was actually indoor s and part of the hallway, I kid you not!!! So if I opened my french doors and strolled onto me terrace, looking up I would see the ceiling and be able to have a chat with all the guests and cleaners milling around the corridor who could also see into our room. The room had no outside walls atall. Oh and the fire alarm was disconnected.
I went to reception to try to change rooms and was told none were available. Returned to room and rang Easyjet to see what my options were. Whilst on hold my wife went to reception to ask what refund we would be entitled to, and suprise suprise they found another room but warned us it would be noisy!! We are mid forties and go out every night so noise is not a problem so we changed rooms. This room was at the front of the hotel and had an enclose wooden balcony.
Sounds great on paper but in reality no. The balcony has two dead wasps nests on the ceiling and the bathroom was the size of a small caravans. Also as we were just above the canopy we were forced to buy bug spray and spray the room eveytime we left!!!, whilst all the time chasing Easyjet to get some help. Eventually after 3 nights we had enough, found another hotel and checked out as we wanted to salvage some enjoyment from the holiday.
On speaking to the Lady on reception it seems the hotel's best rooms are allocated to the guests who book for long stays (eg 3+weeks) and that means Brits who book for just a week get the worst rooms
Quick note re the buffet/food - in a word dont, it is plentiful but very poor quality and often cold. We do not come on holiday to eat at a standard far below what we would eat at home.
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- Also Known As:
- Marquesa Hotel Tenerife/Puerto De La Cruz