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“Excellent” 5 of 5 stars
Review of Hotel Botanico & The Oriental Spa Garden

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Hotel Botanico & The Oriental Spa Garden
5.0 of 5 Hotel   |   Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #2 of 80 Hotels in Puerto de la Cruz
GreenLeadersSilver level
uk
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excellent”
5 of 5 stars Reviewed March 28, 2013

We booked B&B direct and travelled from Bournemouth Airport - there was a taxi to and from the hotel and a ticket to Loro Parque and Siam Park included in the offer. We are two adults and two children [aged 10 & 13] and we booked connecting rooms. The rooms were very good and they overlooked the putting green so that the sun was on the balcony in the evening. There was a tv and free safe. The bathroom was nice and the beds were comfortable. There was also free wifi and it worked in the room and by the pool and this worked for over 90% of the time - there were a couple of occasions when it stopped.

The hotel was excellent and the staff were friendly and helpful. Breakfast was a typical buffet with pretty much anything you wanted. We did not eat in the hotel restaurants as we preferred to go to the town which was a 20 minute walk downhill. We always got a cab back and it was about 3 euros.

A couple of minor criticisms - the pool by the breakfast area was a bit tired. The chairs, towels and pool man were all good but the pool itself looks like it needed a bit of a facelift. It was still perfectly ok for swimming etc. The bar was a little on the expensive side but in a good quality hotel this is not that surprising but it had a London hotel prices feel about it rather than one in a tax friendlier island.

We only went to the spa once but it was nice. U16's are not allowed so we did not like to leave the kids on their own. The kids went on the hotel run explorers day to Loro and both enjoyed it and were able to feed the monkeys etc. The putting green and pool table were also good fun.

Overall a lovely place to stay.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, April 1, 2013
Dear guest,

Thank you for your incredible and extensive review. It pleased us very much to hear that the entire family enjoyed the stay at Hotel Botanico. Our intention is that a holiday becomes a lifetime experience. A big part of it, is to offer a wide range of services that provides the most suitable activity for each member of the family. We will take in consideration your opinion to improve our pool facilities. We are looking forward to welcoming you back in the not so distant future.

Kindest regards,
Hotel Botánico & The Oriental Spa Garden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Geneva, Switzerland
Top Contributor
197 reviews 197 reviews
138 hotel reviews
Reviews in 114 cities Reviews in 114 cities
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed March 27, 2013

Yes the hotel is a bit old fashioned: no design furniture or white and black lobby, yes most the guests are not longer looking for the disco, but... rooms are large and comfortable, all services and amenities including two large heated pools, a nice spa, 3 restaurants (that we didn't try), a sumptuous breakfast buffet (and even a breakfast in the room for no extra charge), are provided. But the most important is the smile and true sense of service of all the staff, who makes you feel welcome as soon as you show up. Unlike many trendy and far too often disappointing places, the old fashioned Botanico really deserves its stars and works hard to keep them.Congratulations.
The location, just opposite the Botanical Garden is rather convenient and allows to easily walk "downtown". Obviously all this comes to a (rather serious) price but still remains a good value for the service provided. Very recommendable.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, April 1, 2013
Dear Guest,

Thank you for your review. We are happy that your stay was a positive experience and that you found in our services what you expected. We are very glad to hear such a nice words about the location, restaurants, breakfast and speciallly about our incredible team. We are looking forward to welcoming you back in the not so distant future.

Do not hesitate to contact us, should you need anything.

Thanks again.

Hotel Botánico & The Oriental Spa Garden
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Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 25, 2013

From the moment arrived we have relaxed at little bit more everyday, I went to pass the plate to the waiter at breakfast and he said " relax YOU are on your holiday" and every moment as guest at botanic you are made to feel like you really deserve a good holiday, the gardens deserve a visit each day as you will notice something new.. A turtle, a palm, a flower you had not appreciated before, the restaurant particularly and for our taste the Thai is superb as is the oriental spa garden where we really enjoyed the aromatic, Thai and time delaying massage. We particularly want to give a thank you to both the concierge and reception staff for their assistance in both in house service and local orientation and without doubt will we rebooking next year.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, April 1, 2013
Dear Guest,

First of all we have to thank you for sharing your opinion about your last stay at The Hotel Botanico & The Oriental Spa Garden. We are glad to read that you enjoyed our gardens, and that every day you found something new. Thank you so much fore writing about our restaurants, your opinion will be very usefull for future guest. We are already expecting to welcome you once again in a near future.

Kind regards,
Hotel Botánico & The Oriental Spa Garden
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Llandudno, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2013

Wow!!! What a great Hotel, from the moment we arrived to our sad farewell we were treated
extremely well, the breakfast is lovely, we ate in the Oriental, which is a must and is a magical
experience, we also dined in the Italian which also is special all the restaurants catered for my Gluten Free diet so many thanks!! we tried the Spanish restaurant but found that the food was
slightly disappointing! our favourite by far was the Oriental atmosphere amazing, the service was excellent.

We had spa treatments and the spa is so very peaceful and relaxing this is a must!!

We stayed in an Ambassador Suite with Ocean View wow what a great room, only little minor point tea and coffee facilities would be much appreciated in rooms but would still stay again.

Many thanks to all the Staff which makes this hotel wonderful.

Room Tip: Ambassador Suite or a Penthouse room
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, March 25, 2013
Dear Linda,

On behalf of the entire Hotel Botanico team I would like to thank you for staying with us and for taking the time to write your comments. We are glad that you enjoyed your time with us, specially our restaurants offer and The Oriental Spa Garden services, we believe they are one of our strongest points. It was a pleasure to have you as our guest and it will be a great honor to welcome you once again next year.

Kind regards,
Hotel Botánico & The Oriental Spa Garden
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Lower Largo, United Kingdom
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed March 18, 2013

Good warm weather for three weeks in March ensured another excellent stay here.
The staff are utterly outstanding and we have made many really good friends during our many visits.
The former General Manager Alirio Perez has left for pastures new in Fuerteventura and a new GM starts in April.
Hopefully he will be as amiable and guest orientated as his predecessor.
The Oriental Spa Garden is expertly directed by Anne Marie Chauveau and all sorts of treatments and massages are well administered by a team of charming and efficient therapists.
On arrival I had a back problem and was in considerable pain but after three caring treatments all was well....thank you Marta and Jessica.
My wife and I find Hotel Botanico ideal for a completely relaxing holiday as demonstrated by our
reservations of three or four weeks each March,June, September and November/ December.
We already have all reservations in place for this year and next since we see no point in taking risks elsewhere.
There are around ten really decent restaurants within a five to ten minute taxi trip ( see separate reviews).
The gardens are spectacular and are especially attractive when floodlit.
A special commendation to the very efficient smiling staff at Reception ...each one of them goes out of their way to assist with any requests and what's more they always address guests by name..a clear indication of the courtesy and care provided at this luxury hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, March 19, 2013
Dear Guest,

First of all we have to thank you for your wonderfull, kind and complete review. For the Hotel Botánico is an honor to have guest as you that are already part of the Botanico familly. We trully believe that your review will be very usefull for other TripAdvisor users that are thinking about staying with us. Our team goal is to provide an exclusive and relaxing experience for all our guests, and according to your words, in each of your stays we have achieved this goal.

We will pass your kind comments to our dedicated team. All of us are already expecting to welcome you once again in a near future.

Kind regards,
Hotel Botánico & The Oriental Spa Garden
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Sudbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013

Just returned from a week at the Botanico and wish we had booked for longer. As other reviewers have said, there is little to fault this hotel. When we first arrived mid afternoon the weather was overcast, no-one out by the pool, in fact there hardly seemed to be any guests around. The grandness of the interior seemed a little overwhelming at first, but by the following morning we felt well and truly settled. It is fair to say that probably 80% of guests are 60+, and evening entertainment tends to reflect this. Staff cannot be faulted. Breakfast superb. The gardens and pool area are beautifully maintained. We ate at the poolside restauant most lunchtimes, and the grill one evening. Several restauants nearby serving a wide range of food to suit all budgets. The spa is out of this world. Not suitable for families, and young couples might find the atmosphere a little stuffy, but for a couple in their early 50's - we loved it! Only change would be to have tea and coffee making facility in room, although you could order via room serice. Will go back again next year for sure.

Room Tip: We were on the 3rd floor in a junior suite looking across to the spa and looking down towards the ap...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, March 19, 2013
Dear Guest,

Thank you very much for taking the time to review your most recent stay here at The Hotel Botánico. We are glad that you enjoyed your time with us, specially The Oriental Spa Garden Services, we believe it is one of our strongest points. It was a pleasure to have you as our guest and on behalf of the entire team we would like to thank you for having chosen to stay with us. It will be a great honor to welcome you once again next year.

Kind regards,
Hotel Botánico & The Oriental Spa Garden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 15, 2013

All the reports on this wonderful hotel are right so there is little point in repeating them. It has everything you want for a relaxed and pleasant stay. The facilities are superb, the staff are generally very pleasant and are helpfulness personified. The rooms quiet and clean.

It's very difficult to be negative but the guests are mainly of a certain age and the atmosphere can be a trifle staid so I don't believe it would suit most young people. The breakfast buffet has everything although breakfast does tend to be a bit of a scrum. Bearing in mind the number of staff and guests I can't help feeling it would benefit everyone if they provided table service.

Also I put my shoes out to be cleaned one night and they weren't touched. I had to clean them myself. Quelle dommage!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your experience here on Tripavisor with the rest of the community. We are glad to read you have enjoyed an excellent service during your whole stay. We will analize your comments and points of view to improve the services you have mentioned. Our staff goal is to achieve excellence in every single aspect, and our guests points of view, is the only way to achieve it.

We are very pleased we have been able to meet your expectations in every way and we hope to welcome again soon.

With kindest regards,
Hotel Botánico & The Oriental Spa Garden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto de la Cruz
#1 Spa Hotel in Puerto de la Cruz
#2 Family Hotel in Puerto de la Cruz
#2 Luxury Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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