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“Gem of Northern Tenerife” 5 of 5 stars
Review of Hotel Botanico & The Oriental Spa Garden

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Hotel Botanico & The Oriental Spa Garden
5.0 of 5 Hotel   |   Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #2 of 80 Hotels in Puerto de la Cruz
GreenLeadersSilver level
Tenerife, Spain
Top Contributor
74 reviews 74 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
61 helpful votes 61 helpful votes
“Gem of Northern Tenerife”
5 of 5 stars Reviewed November 20, 2012

Atention of staff at the reception was professional and at the same time very personal and wellcoming. After one day we felt at home.
Our room was very cosy, impeccable and comfy, both bed and bathroom. The balcony, with view of Mt. Teide, and the amazing tropical garden and pool area was a place to be. The decoration of the Hotel is just beautiful, main theme being Asian art (Thailand) and parrots ( Loro Park in town and Siam Park in southern Tenerife being of the same group. You can buy tickets of these parks in the Hotel, both are very special)).
Breakfast is outstanding, we ate in the garden area, in the morning sun near the pool. This might be a bit of a hassle if you are handicapped or very hungry, since the buffet is inside and there are no trays. You may have to walk in-and-out several times before you are all set. But then... you might ask a waiter, and if you know what you want, they´ll bring you just what you need with great kindness.
Every day there are different activities in the Hotel, and the Spa area is an outstanding place to be.
We ate at the Italian and at the Thai Restaurant, both were of excellent quality. There was also a good choice of Canarian wines.
I would definitely recommend this Hotel if you want to stay in Tenerife North.

Room Tip: Ask for rooms facing south (pool area).
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 22, 2012
Dear Elydia:

We are delighted and happy to hear that you spent some wonderful days at our hotel. Thank you very much for taking your time to share your impression on make some suggestions for future guests. The entire team is looking forward to welcoming you back in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Amsterdam, The Netherlands
Top Contributor
291 reviews 291 reviews
61 hotel reviews
Reviews in 84 cities Reviews in 84 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed November 19, 2012

After reading all the reviews we arrived with high expectations – but even those were exceeded. We felt welcome, appreciated and really looked after, something that makes it even more worth the while than just all the standard luxury of a 5 star hotel. People like Antonio and Helena made all the difference: all our requests for my father's 70th birthday were fulfilled expertly, no arrangement proved to be too much (we asked to rent a car for 6 passengers; 40 minutes later we had the car parked in front of the hotel) and when we were not asking we were being asked if anything else could be done for us (but not in a pushy way). The spa is nice (albeit quite small), the gardens gorgeous and the breakfast definitely one to get up for (especially the lovely omelettes, crepes and freshly squeezed juices). We will definitely return should we ever come back to Tenerife.

Room Tip: The Ambassador Suite is very beautiful. If you leave the balcony door open at night you can hear the...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 21, 2012
Dear Lassik:

We can only thank you for your complete and fabulous review, about The Hotel Botanico facilities and staff. Your opinion keep us pushing to offer the best service and quality and it is a proof of the good work done by our staff. We are sure that your review will be very usefull to future guests and a key element to finally choose our hotel. The entire team is looking forward to welcoming you back at the Hotel Botanico in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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UK
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 10, 2012

This is a 5 star hotel so most of what could be said would only be expected of a luxury hotel and are well covered in other reviews. Suggestions where the hotel could improve - 1) The pool was being cleaned and maintained well after the 9am opening time on most days 2) The first visit to the spa was on a rainy day and there were no free beds to use as guests had left their belongings on the beds even though they were unused for long periods 3) A 4 star hotel close by has champagne breakfasts on Sundays whereas this 5 star had no champagne breakfasts 4) The walkway to the spa is not covered and as it rained most days a covered walkway would seem to be needed 5) On our final day there were hardly any staff on hand at breakfast leading to a poor service - even the breakfast registration desk was absent. Would I book this hotel again? - definitely. Could it be improved ? - I think so.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 12, 2012
Dear Roger:

It has been indeed our full pleasure and honour of being your host during your stay on Puerto de la Cruz. Thank you very much for taking your time to share your impression on our profile in Tripadvisor. We will analize your suggestions and try to improve those that we can, so on your next visit you have a better stay. The entire team is looking forward to welcoming you back in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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Hampshire
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 6, 2012

We have just stayed at this beautiful hotel for a second time, while we visit family & friends. My partner grew up in La Orotava, and this hotel is the finest and best in the area. It has wonderful old fashioned elegance, and the most amazing spa with the touches of the Oriental carried throughout. Mr Perez, the general manager runs a great team of staff, who are courteous, and pleasant, and very accommodating. There are 3 restaurants, we only dined in The Oriental, and the standard and service was wonderful. The breakfast in the morning whether sat on the terrace or indoors is a treat to start the day. A wonderful selection to suit all palates, with omelette station, and again superb service.
The pool areas are very well maintained, the outdoor spa pool area a firm favourite for us, adult only, jacuzzi in a cave, beautiful gardens, and outdoor sala for Thai Massage! Indoors, are a number of steam and sauna rooms, all very beautifully tiled, with loungers and a separate area for quiet relaxation on water filled mattresses, bliss!! The treatments are wonderful, I had a relaxing massage and a facial, the therapist was excellent, and the treatment rooms are very good.
The bedrooms are very comfortable, we had a beautiful view of Teide from a superior room with a balcony overlooking the gardens, last time we had a suite with a sea view, and both were very beautiful. Looking forward to our next visit.
Thank you to all the staff at Botanico, for welcoming us again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 9, 2012
Dear Guest:

We are delighted to hear that you spent wonderful days at The Hotel Botánico and that you enjoyed the hospitality, facilities and services provided by the hotel team. Thank you very much for your trust in our services and for choosing us for second time. The entire team is looking forward to welcoming you back and we hope on your third visit you can try La Parrilla and Il Papagallo dishes.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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Berkhamsted
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 5, 2012

We loved staying at this hotel and plan to come back. Welcomed with a glass of fruit juice and after being given information about the hotel and places to visit, we were taken to our room. Everything was what you would expect of a 5* hotel. The spa was the best that I have seen with the Oriental theme carried throughout the hotel. All swimming pools were heated with the spa pool like a bath.

Three restaurants - Thai, Spanish and Italian were all good, however the Thai was our favourite. Breakfast was great with nothing forgotten. Freshly made eggs including omelette and pancakes.

The sheets were turned down for the evening and they seemed to get used to us wanting a later service and were welcomed with a chocolate when we returned from dinner.

We have two children aged 8 and 10 who had a great time and made friends quickly. The staff were great with them and one of the waiters even showed them the odd magic trick.

There was live entertainment in the evening in the lounge and during the day they had the odd thing going on such as carving fruit into flowers.

Great time, very relaxing and good location.

Room Tip: We had adjoining rooms overlooking the pool and mountains - great
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 9, 2012
Dear Guest:

We are delighted and happy to hear that you spent some wonderful days here on Tenerife and that your kids had great time too. At Hotel Botanico we are very proud of having a offer that is suitable for couples and also for families to enjoy their vacations. Once again, thank you for your great and complete review and for staying with us. The entire team is looking forward to welcoming you back in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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Horsham
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

Our two week and second holiday at the Botánico was broadly as expected and almost sublime. We came with our daughter and grandchild. Everyone enjoyed the incredible service and discrete dedication of the staff. There were occasions when a two year old may strain the patience of the best but we always felt quite comfortable in the real support that we always received. Although we had one poor meal one evening, (entrecôte), the many others were well up to standard. Our journey to and from the airport should have been by 'limousine' but regrettably, it wasn't and as a spinal condition was aggravated at the start and finish to the holiday, it could have been much better. Having studied the newly introduced reward system it does not appear to be generous at all.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, December 4, 2012
Dear Dennis,

First of all we would like to thank you and your family for visiting our hotel for second time and for sharing your experience on Tipadvisor. At Hotel Botanico we take great interest in every detail to make your stay as special as possible, trying to provide our guests the highest level of service and hospitality, so we are sorry that our standars, did not achieved your expectations during your whole stay. For the hotel staff would be a pleasure to have your family as guest for third time and overpass the services offered in your previous stays.

Best regards,

Hotel Botanico & The Oriental Spa Garden
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Barcelona, Spain
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 2, 2012

Of course all reviews are subjective and that can be an issue if the writer is carrying negative baggage. I live in Barcelona and have stayed in most 5 star hotels in Spain and some of the best in the in the rest of the world. There is no doubt that this is the best 5 star in Spain and Portugal and probably Italy. It is a beautiful hotel with old fashioned elegance but you can only feel its charm and love if you accept that it is pure 'theatre' and that you are part of a pay. By this I mean know your part and behave accordingly. The staff are a delight and both happy and very professional and this is because the General Manager and his team are on the ball. The reception staff are wonderful, they try to accommodate all guests, even if some guests are rude and don't want to find a solution. The spa is a delight and an oasis of calm and tranquility until some guests forget how to behave and bring bad karma though this own passes. The restaurants are superb and have very good professional service and food but remember there are good restaurants outside but nothing like the quality in this hotel. The pool areas (2) are extremely clean and practical with the main pool and bare/cafe my favorite as the staff are so attentive and friendly. The bedrooms are superb with an old fashioned feel but with sound modern fittings and are very quiet and the staff who clean them are very professional and thorough.the views from the front veg sea view are beautiful. Finally I have to mention the breakfast this was my favourite time of the day. Wonderful service a great selection of food and coffee from the machine that was first class. I spent ages watching the play unfold i.e. people watching. It was so relaxing and yet so funny just to watch the guests (so many different nationalities and cultures) and the staff trying to accommodate most of their whims LOL. Well done to all the staff you are a great team.

Room Tip: Come here for holiday leave your troubles and work stresses behind. If you don't you won't g...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this review, November 5, 2012
Dear Guest:

We can only thank you for your great review about The Hotel Botanico & The Orinetal Spa Garden. Your opinion, experience and the advices left will be very usefull to future guests and also encourage our staff to work even harder to improve the hotel services. The entire team is looking forward to welcoming you back at the Hotel Botanico in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto de la Cruz
#1 Romantic Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
#2 Family Hotel in Puerto de la Cruz
#2 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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