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“First solo trip” 4 of 5 stars
Review of Gran Hotel El Tope

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Gran Hotel El Tope
4.0 of 5 Hotel   |   Calzada de Martianez, 2, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #14 of 81 hotels in Puerto de la Cruz
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
“First solo trip”
4 of 5 stars Reviewed July 12, 2013

Arrived late evening and was directed straight to the dining room for a meal which was a pleasant surprise, before booking into our rooms, free wifi was great. Room was a little out of the way being a single, my first solo holiday and did wonder why I still got a single supplement charge though not as large as some but it was literally a single room with one bed, not management but design fault, a balcony would have been nice but didn't spend a lot of time in it anyway. Did notice that refurbishment of rooms was taking place whilst we were there. Staff were friendly including a wonderful Spanish waiter who insisted teaching me some Spanish, uno aqua sin gaseous senor, though I got my own back by teaching their chef to say Aye Up lol, food was good. All the staff were friendly, entertainment was amusing, shall we say, had a really relaxing holiday and will hopefully visit again

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, August 11, 2013
Dear guest,

thank you for taking the time to evaluate your holiday experience with us. We take on board all your comments and look forward to welcome you again hopefully soon.

Kind regards

El Tope Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

Stayed for a week 21st june brilliant customer service and thought for guests our flight was delay and they brought an evening meal to our room because we had missed the evening sitting.Friendly and attentive staff carried the baggage to our room and explained the pool and sun terrace layout.The rooms are dated but the furniture doesn't take away from facilities in the rooms.We encountered two problems the door lock was broken and hotel staff fixed it within 10 minutes of bringing it to their attention and the air conditioner caused a leak in tue bathroom that was unrepairable they moved us to another room overnight whilst securing us a room with a balcony for us for the following morning.On arriving back to the each evening a bottle of cava was on ice and a tray of fresh fruit as an apology for the problems incurred by us.Food was plentiful and offered a good range of choice would recommend and go back totally chilled on our war home

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Leiter Gästebetreuung at Gran Hotel El Tope, responded to this review, July 10, 2013
Dear guests,
thank you very much for your positive feedback. We are very pleased to hear that you spent some relaxing holidays with us. For the inconveniences caused by technical problems we want to apologize once again. We would be delighted to be able to welcoming you again in the near future and remain with
kind regards from Tenerife,
your El Tope Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 8, 2013 via mobile

2nd visit in 12 months. We had a superior room again but this one was in need of considerable updating. Still very clean but very tired. English speaking TV channels confined to news channels, ITV1 and BBC1 and for much of the time there was no signal anyway. Considerably more options for other languages. Standard of food has gone down and nearly always cold. There is not enough waiting staff in the restaurant to serve drinks and guide new guests to tables. Half way through breakfast times tables are being laid up for evening meals and waiters get annoyed if you sit at wrong table. At evening meal times reverse happens and they start laying up for breakfast. It is a shame to see a good hotel deteriorate due to lack of money being spent to upgrade it.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Leiter Gästebetreuung at Gran Hotel El Tope, responded to this review, July 10, 2013
Dear guests,
thank you very much for taking the time to give us your feedback. We very much regret that we were not able to keep our standards and will discuss your critical remarks in our department manager meeting. Nevertheless we are hoping to be able to welcoming you again in the future and remain with
warm regards from Tenerife,
your El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 26, 2013

The hotel's decor is very old fashioned and in need of an update. However that being said the rooms are comfortable and the views from our room / around the hotel are lovely. The staff are very friendly and helpful. The food is plentiful and there's always a lot to choose from. The cocktails are lovely and went down well whilst sitting by the pool. Personally I wouldn't choose to stay here again, this is not due to any problem with the hotel/staff it's more to do with the fact that the hotel is geared more towards the 'older generation'. I would say 9 out 10 couples were 60+.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Leiter Gästebetreuung at Gran Hotel El Tope, responded to this review, July 10, 2013
Dear guests, thank you very much for taking the time to give us your feedback. We are very pleased to hear that you were satisfied with our service and will forward your kind words to our staff. We very much regret that you are not planning to visit us again, but wish you all the best and remain with
warm regards from Tenerife,
your El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkcaldy
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 19, 2013

My wife and I had yet another great two weeks stay at the El Tope (our second visit to the hotel in the last three years). We paid for one of the superior rooms with larger balcony, which meant that we could get the sun there until about 3 p.m. Our room was very quiet, beds were very comfortable and the room was serviced every day. On the couple of occasions that we needed to report a minor fault (a faulty bed-side lamp and a problem with a leaking hair-dryer tube) the faults were fixed within the hour. We arrived tired in the early hours of the morning to find a very welcome cold cuts buffet, fresh fruit, fruit juices and a bottle of Cava waiting for us.
As usual the hot and cold buffet choice was good and a chef is always on hand to cook fresh food at both dinner and breakfast. Head-waiter Santiago and his restaurant staff did an excellent job as usual, clearing tables quickly and complying with requests and they all spoke both English and German (the two most numerous nationalities of guest). The pool area was never too busy and a lifeguard gave you towels, mattresses and sun-umbrellas on request. Instead of sampling flamenco and local singing in the hotel we went into town for a stroll and drinks in the evenings. We often enjoyed a quiet drink at the Plaza de Compostelana Restaurant, in the Plaza de Charco, listening to Bob Marley and Eric Clapton tribute acts. We found that by far the best night-time entertainment was at Molly Malone’s Irish pub, down by the harbour. There, friendly mine host Des Reid, gets to know all his visitors on a one to one basis and entertains his international audience with a mix of Irish songs, Country and Western, and international ballads. Lots of his customers join in with singing and instruments and the night could feature talented musicians from Ireland, the United Kingdom, Spain, Holland and Germany amongst other nations. We normally walked down to town and back, but there are around 140 steps up from the Pyramids de Martianez Shopping Centre to the hotel. There is also a steep windy road as an alternative route up and down to and from the hotel. My wife and I are both in our mid-sixties but didn’t find the slope any problem. However, for those of more limited mobility, taxis in Puerto de la Cruz are well-regulated and cheap, with a fare of only 3 Euros into town or from town (which was exactly the same as three years ago).
The best option for exploring the island is to buy a 'Bono' bus card from the main bus station for 15 euros, or 25 euros respectively, which gives you greatly reduced bus-fares. You can travel from the bus station in town, westwards towards locations such as Icod de Los Vinos or Garachico. If travelling eastward you can walk up the slope from the hotel for a few minutes to a bus stop near Zum Zum and catch buses to places such as beautiful la Orotava, the Tenerife capital Santa Cruz, La Laguna, etc. Fares are extremely cheap and you can travel for an hour for around three euros.
Best days out include the unmissable bus-trip to El Teide National Park (the breath-taking volcanic calderas) the world-class zoo of Loro Park (with its dolphin and Orca shows, penguinarium, gorillas and chimpanzees. More locally you can walk to the Jardin Botanico (the Botanical Gardens, the Jardin Orquidea (Orchid Garden) and the Jardin Taoro.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, June 23, 2013
Dear guests,

thank you ever so much for your positive feedback and your kind words. We will of course forward them to all our staff. We are delighted to hear that you enjoyed your stay with us and would be pleased to be able to welcoming you again in the near future! Wishing you all the best we remain with

kind and sunny regards from Puerto de la Cruz,

El Tope Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 12, 2013

We had a lovely week at El Tope. It is true, at the moment it is definitely set up for couples and evenings are very quite after the evening meal. However, our family room was spacious, immaculately clean and the staff were welcoming and friendly with my husband and I and our 13 month old son. The dining room and communal areas are very well presented and the service we received, excellent! Would possibly need to be more lively for older children, although the main town is only a fifteen to twenty minute walk away along lovely promenades. Only down side on a hill. Not a problem for any one fit enough. Even though we arrived very late in the evening, a cold meal was ready for us with refreshments and fruit - much appreciated. The small pool is perfect for couples and surrounded by rose gardens, but within walking distance there is an excellent lido facing the sea. Great for a change and perfect for families. We found we had the best of both worlds. Nearby beaches are clean and well serviced. The best being another ten minute stroll from the centre.

Room Tip: 1st floor facing the sea had a lovely big balcony, safe for children with a solid wall.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, June 23, 2013
Dear guests,

we are delighted to hear you had a wonderful time and we would be glad to have you back visiting us. We of course take on board your advice and comments and will certainly take them into account when improving our services.

Kind regards,

El Tope Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 7, 2013

We have been to this hotel 3 times in the last few years.
All the comments re nice staff & cleaniness is correct .It could do with having some refurbishment eg.carpets & new mattresses for beds as we could feel the springs.
We felt the last time that the food let it down, I am afraid this time it was no better if not worse,food was lukewarm I asked if they had a microwave the answer from a customer was NO
So we will not be returning to the Gran El Tope Hotel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, June 23, 2013
Dear guests,
thank you very much for taking the time for your feedback and the constructive comments. We are of course disappointed that in your view we have not been able to keep our standards. Nevertheless we hope that you give us another chance to prove ourselves in another light.

Kind regards from Puerto de la Cruz,

El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gran Hotel El Tope

Address: Calzada de Martianez, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#9 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel El Tope 4*
Official Description (provided by the hotel):
Welcome to the Gran Hotel El Tope where you will be made to feel at home during your stay with us.Our philosophy is to create a warm and enjoyable atmosphere where all our guests are considered to be our friends.Enjoy the calmness and the facilities provided in a warm and cosy family-like atmosphere where our kind staff members will be on hand to assist you at all times.Our hotel reflects the hospitality typical of the area as acknowledged by our guests.Our guests will enjoy free Wireless DSL Internet access throughout the hotel.The Gran Hotel El Tope is magnificently located with a panoramic view of Puerto de La Cruz and the fabulous Valle de la Orotava. In addition, it is also adjacent to the Martíanez Shopping Centre, which is less than five minutes walk from the Atlantic Ocean beach and next to the fabulous swimming pool complex, Lago Martíanez. The hotel is only 25 and 90 kilometres from the airports Tenerife North and Tenerife South, respectively. Each room is spacious and bright with a unique and elegant character, where every detail makes a difference. Our en suite facilities included fully equipped bathrooms, hair dryer, T.V., telephone, wall-to-wall carpet and air-conditioning, as well as an optional safe and a mini bar.Their balconies are overlooking the sea or offer a view to the mountains.The swimmingpool is located in a unique setting surrounded by green vegetation and magnificent gardens. ... more   less 
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Also Known As:
Gran Hotel El Tope Tenerife/Puerto De La Cruz

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