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“Friendly staff make all the difference” 4 of 5 stars
Review of Gran Hotel El Tope

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Gran Hotel El Tope
4.0 of 5 Hotel   |   Calzada de Martianez, 2, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #15 of 81 Hotels in Puerto de la Cruz
Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Friendly staff make all the difference”
4 of 5 stars Reviewed April 28, 2013

Stayed for a week on a half board basis and was pleasanty surprised that the extensive buffets for both breakfast and dinner meant there was lots of choice - including specials provided directly by the chef in situ. Free cava at breakfast on Sunday was also an unexpected bonus. While the hotel's funrnishings and fittings are a wee bit tired, it was clean. comfortable and in a good location - only about 10 mins walk downhill to the beach, the boardwalk and shopping areas. It was a special birthday celebration with a group of friends and the hotel counldn't have been more helpful in setting up special breakfast, including cava on the house, a bottle of cava in her room later in the day and a drink from the bar in the evening - all complimentary - just a nice wee touch. While may not suit all tastes, this was great for our vacation, not noisy or too busy but nonetheless with a nice buzz and friendly staff - very enjoyable.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review, May 6, 2013
Thank you so much for taking the time to give us your positive feedback. We are very pleased to hear that you had an enjoyable and relaxing stay and will forward your kind words to our staff.
Hoping to be able to welcoming you again in the near future and wishing you all the best we remain with kind regards from Tenerife. Your El Tope Team
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446 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Washington, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed at the El Tope hotel from 19th to 26th April. I had read all of the reviews on Trip Advisor, so I knew what to expect and wasn't disappointed. The El Tope is a lovely hotel offering good value for money. The only disappointment was that I had booked a double balcony room, and we were given a room below the garden, in the lower part of the hotel. But for the fact that my husband was unwell after the journey, and wanted to get to bed, I would have complained. However, I have to say that the room was spacious and airy and we had a good view over the sea, although admittedly we felt a bit 'apart' from the main body of the hotel. We decided to stay put.
The hotel was near all of the attractions in Puerto de la Cruz, and there are many. The breakfasts were excellent, and the dinners were very satisfactory. We always found something to suit us. If I was being VERY picky, I would say that the deserts could do with some improvement. I was disappointed to see tinned fruit salad, when all of the ingredients for fresh fruit salad were freely available. Also the mousses were like 'Angel Delight' - packet mixes, with colours of which could be spotted from Mars !!! Also jelly does not do a lot for my taste buds. Sorry, I AM being picky, but maybe I can make some suggestions. Some kind of apple pie or strudel, larger cakes/gateaux, banoffee pie using local bananas, sticky toffee pudding.
The staff were largely male, with the exception of one lady occasionally on the desk, and the maids. Why ? It would be pleasant to see some of your lovely ladies around the place.
All in all a great place to stay and, as I said before, good value for money. I would stay again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review, May 6, 2013
Thank you ever so much for your detailed review. We are delighted to hear that you enjoyed your stay and would stay with us again. Hoping to be able to welcoming you soon again we remain with kind regards from Puerto de la Cruz. Your El Tope Team
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Baildon, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 24, 2013

24th April, 2013.

The Hotel itself is built on a hill overlooking Puerto De La Cruz with good views of Teide and the sea. The down side is that to get into town you have to negotiate steps or a steep winding road to get to the level.

We were situated on the 4th floor overlooking the ravine with it's myriad of flowers, the birdsong is terrific apart from the itinerant Cockerels competing before daybreak. This side has the benefit of the setting sun so is cool in a morning, and can be hot in the afternoon, but by six can be very pleasant.

The rooms are clean and pleasant if not a bit dated, but the bathroom has been refurbished to a high standard. The food was good overall with plenty of choice but perhaps a bit samey after a while. The Dining Room could be too hot at times I don't think the air conditioning could cope, we did have hot weather mind, cloudless skies, which I suppose can be unusual for Puerto.

The staff were mostly friendly, with efficient Reception staff but just had passable English. I had a bulb go in the bathroom which was replaced very quickly so full marks for that.

If you get a garden room these are below Reception level of the hotel and have no open balcony.

The pool area was kept clean and tidy, with no problem to get a bed and be provided with a towel and mattress by staff on duty. The pool itself was very clean and it even had a thermometer in the water so you could check the temperature.

I rate this hotel as good even though some of the carpets are a bit threadbare, at least it is peaceful with no loud music.

At night time they do provide some live music, good, bad and indifferent.

I would come back providing I could have a balcony room.

Room Tip: Balcony rooms facing the mountain, but remember the cockeralls!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, April 29, 2013
Thank you very much for your detailed review. We are very pleased to hear that you had an enjoyable stay and appreciate your suggestions for improvement. Hoping to be able to welcoming you again in the near future we remain with kind regards from Tenerife, your El Tope Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 9, 2013

My husband and I stayed for 2 weeks for our silver wedding anniversary. The room was on the 5th floor with fantastic views of Tiede and the sea. Room was immaculate and very large. Bathroom brilliant. Loads of wardrobe and storage space.
Food brilliant. Staff were wonderful across the board, nothing too much trouble for them especially the dining room staff they were exceptional.
steps and hill to beach were no problem as you can take alternative routes. The resort is wonderful.
I can not praise this hotel enough. It was everything and more than we wished for and will definitely return.
Thanks to all the staff for a fantastic holiday.

Room Tip: We paid for a superior room and requested a high floor and was accomodated as such.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Public Relations Manager at Gran Hotel El Tope, responded to this review, April 11, 2013
Dear guests! We are so delighted that our hotel and our staff receives such a high praise. Thank you very much for your review. Looking forward to welcoming you again in the near future we remain with warm regards. Your El Tope Team
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 29, 2013

Just returned from a nice relaxing stay at el tope.Our room was underneath the gardens and above the road but was no problem.it was large with big twin beds, two armchairs,tv limited english channels but who is there to watch telly.There was a good sized balcony with glazed sliding windows.Thefood was of a good standard and good selection and plenty of it.All the staff were friendly and very efficient and could not have helped more.The resort is very nice with plenty to do and see.There are some nice cafes and restaurants to sit and relax and people watch.The only downside are the Africans trying to sell fake goods,but if you just say no thanks very firmly they go away but they will be back to try again later. Woulddefinatly stay at the hotel El Tope again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Gran Hotel El Tope, responded to this review, April 9, 2013
Dear guests! We thank you very much for your positive feedback. We hope to be able to welcoming you soon again. Your El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

Just returned from our second stay here. Had a v good room on the first floor. Masses of space. Full size fridge and kettle etc. V large balcony with sunbeds. Nice big bathroom too. Loved the bottle of bubbly awaiting us when we arrived.
Restaurant excellent. Staff worked hard looking after everyone. Good buffet and chef there each evening doing fresh fish and carving different meats.
Reasonable walk downhill to town. Get a taxi back for about 3.50 euros.
A very enjoyable stay which we hope to repeat next year!!



  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review, March 28, 2013
Thank you very much for taking the time to give us your feedback. To hear that you enjoyed your stay with us and are willing to come back is of great value to us. Thank you for your continued loyalty! Your El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2013

Had an enjoyable week in the El Tope. One small criticism is that the tiny lift is pretty full with two people and two medium sized cases. Also some of the stair carpet retaining strips were loose. We were on the 4th floor with a lovely view of the sea and to the hills from a private balcony. Food was reasonable for a 4* in Tenerife. It is true that the majority of the guests are German but that tends to be because Puerto de la Cruz is more popular with the Germans. The staff could understand and speak English reasonably well. The steps down to the town that many people speak of can be avoided by walking down the pavement by the road which is slightly longer but much easier. It takes about 20 minutes at a brisk pace to walk to the bus station - so not far. Would certainly be happy to use the hotel again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel El Tope

Address: Calzada de Martianez, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#10 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel El Tope 4*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to the Gran Hotel El Tope where you will be made to feel at home during your stay with us.Our philosophy is to create a warm and enjoyable atmosphere where all our guests are considered to be our friends.Enjoy the calmness and the facilities provided in a warm and cosy family-like atmosphere where our kind staff members will be on hand to assist you at all times.Our hotel reflects the hospitality typical of the area as acknowledged by our guests.Our guests will enjoy free Wireless DSL Internet access throughout the hotel.The Gran Hotel El Tope is magnificently located with a panoramic view of Puerto de La Cruz and the fabulous Valle de la Orotava. In addition, it is also adjacent to the Martíanez Shopping Centre, which is less than five minutes walk from the Atlantic Ocean beach and next to the fabulous swimming pool complex, Lago Martíanez. The hotel is only 25 and 90 kilometres from the airports Tenerife North and Tenerife South, respectively. Each room is spacious and bright with a unique and elegant character, where every detail makes a difference. Our en suite facilities included fully equipped bathrooms, hair dryer, T.V., telephone, wall-to-wall carpet and air-conditioning, as well as an optional safe and a mini bar.Their balconies are overlooking the sea or offer a view to the mountains.The swimmingpool is located in a unique setting surrounded by green vegetation and magnificent gardens. ... more   less 
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Also Known As:
Gran Hotel El Tope Tenerife/Puerto De La Cruz

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