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“Friendly helpful staff & a wonderful location” 4 of 5 stars
Review of Sol Parque San Antonio

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Sol Parque San Antonio
4.0 of 5 Hotel   |   Ctra de Las Arenas, 38400 Puerto de la Cruz, Tenerife, Spain   |  
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Ranked #48 of 83 Hotels in Puerto de la Cruz
Dubai, UAE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Friendly helpful staff & a wonderful location”
4 of 5 stars Reviewed May 8, 2013

A beautiful sprawling resort with great views of Mt Teidi. Just a few minutes away from the Town Centre & the sea.Lovely spacious room with a large balcony overlooking the pool but the bathroom, though very roomy, looks very clinical & devoid of warmth or colour with no amenities other than unattractive wall mounted liquid dispensers.The lush landscape outside more than makes up for the lack of imagination in the bathroom! The clientele is largely in the age group of 50 +
The staff at the Front Desk were a friendly helpful lot. Isabelino, Stefan & Aguatha deserve special mention. They provided a lot of helpful tips on the places of interest that I should visit & I was not disappointed.
The breakfast & dinner spread was good though the choice of desserts & presentation could be improved.
My room was well serviced by Housekeeping despite the challenges the team may be facing considering the expanse of the property.
Over all, a lovely trip with great memories of the trip to Mt Teidi, La Orotava, the sea water pools, Santa Cruz, Loro Parque, Flamenco dancing and the long lazy walks. Great outdoors and a warm, friendly team to welcome you back at the end of each day!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ifield, West Sussex
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 23, 2013

The professional photos of the hotel don't lie. This is a very beautiful place. The rooms are as spacious as they look and the gardens and pool are superb.

Firstly I should talk about the clientele here. I would put the average age at around 50-60. Fine for me, but may not suit younger people. The people are 90% German and the staff will address you in German unless you tell them otherwise which does become a bit irritating. On the subject of the staff I hardly saw a smile all week. They are rather cold and unfriendly. I got the feeling that I was a commodity rather than a pleasure. Don't expect pleasantries here!

OK...the food. The cafeteria is like a school mess hall and the food is VERY basic. We were only B&B so didn't eat here every night in the evening. Breakfast is so bland and the food is never very hot. We did eat here on one evening and regretted it....absolutely dire. We spoke with one English gentleman who was here full board and was thoroughly miserable.

The shuttle from the south airport to the hotel would have cost £90 for the two of us, so we hired a car instead....£30 more. Thank God we did!! The hotel is situated at the top of a hill and walking to anywhere nearby is not easy. There are taxis right outside the hotel at all times costing just over 3 Euros to the center of town, which is pretty reasonable and we did this most nights. Ask for Plaza de Europa and you are right in the middle of the shops and restaurants in town. Plenty of shopping and restaurants....be a bit adventurous and walk beyond the main square and you will experience some lovely Spanish restaurants. In the Calle el Lomo there are a couple of beautiful places which I would recommend.

Can't fault the rooms. We were here on a budget and to start carping on about the fact that they need a 'bit of modernizing' as I saw somebody has, is really splitting hairs. They are spacious, clean and almost luxurious. Ours had a beautiful balcony overlooking the superb gardens and we were very satisfied with ours surroundings.

Please feel free to ask any questions. We explored extensively and would like to think that we've got a sensible answer to most queries.

Happy holidays!

Room Tip: There are some rooms built into the third floor of the hotel. They still have a balcony, but appare...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, March 31, 2013
Dear haydnhart,

I would like to take this opportunity to thank you for your nice comments about your stay in our hotel.

It is a pleasure to read that you considered this hotel like a beautiful hotel and you liked the gardens, pool and the spaciousness of the rooms.

We regret that you didn’t enjoy some aspects of your stay, especially because we are always trying our best to satisfy our clients’ wishes and requests.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed March 21, 2013

Remember to have with you tissues, soaps, shampoos, towels and mattresses. You don't need a hair dryer but except the 4 walls and a door and water taps you almost need everything to take with you. The mattress is old enough to hurt your backbones and you won't expect any service from the hotel. The buffet breakfast and meals are not of high quality but quantity is a lot. The staff at the lobby are not helpful. It looks like a no star motel. The only exception is the waiters in the restaurant who are running fast to help the clients. The garden was also good but we didn't have the chance to try the swimming pool.
Anyway if you like cats you can enjoy playing with them as there were plenty of them available at your foot steps.

If it makes any difference there is a British library and the door is funded by Masons!

Anyway it's up to you to repeat our mistake of accommodation in such beautiful island.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, March 31, 2013
Dear kayvan H,

I would like to thank you for taking some of your time to let us know your impression about your stay in our hotel.

We regret that our hotel didn’t meet your expectations, especially because we are always trying our best to satisfy our clients’ wishes and requests.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2013

If you are looking for a hotel with good service, good food and in a good location, this is the hotel to come to. The staff are friendly and helpful, and speak English. For breakfast and evening meal there is a buffet-style service, with an enormous choice of food in each case. The dining room is open for several hours for both breakfast and evening meal, so one has plenty of choice about when to eat. On my most recent visit - my fifth to the hotel in the last five years - a new and modern TV had been installed in my room. A useful feature in the room was a small fridge, in which I could keep some bottles of water cool. Each evening some entertainment is laid on. The hotel is generally quiet, so a nice, relaxing holiday can be had here. Opposite the back entrance to the hotel is a park which is great for walking or even running in. Transport is provided between the hotel and the town centre, and energetic guests can climb up or down the numerous steps between the main road and the road that the hotel is on if they wish. From the town centre there is a free bus to the area's main attraction, Loro Parque, as well as one to Pueblo Chico. Tenerife's capital, Santa Cruz, is only 40 minutes away by TITSA bus, and Tenerife Norte airport is even closer to Puerto de la Cruz, with a TITSA bus linking the two. There is also a direct coach, again run by TITSA, between Tenerife Sur airport and Puerto, so it is easily accessible from both airports.

Room Tip: The quietness of the rooms varies because some are near a road and others are in quieter locations...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, March 31, 2013
Dear Geraint H,

Thank you so much for your nice words about your recent stay at Sol Parque San Antonio.

It is a big pleasure to read that our hotel met your expectations. We are very glad to hear that you liked the food, location and service. Our team is so happy to read all your nice comments about them and about their work.

I would like to thank you once again for taking the time to write to us and we are looking forward to welcome you here once again soon!

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ellesmere port
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2013

This is truly an excellent hotel from all aspects. I spent all 43 years of my working liufe in the travel industry and one of my duties was seeking and contracting with hotels in EUROPE. My wife and I were recommended to this hotel by friends and we have been spending our winter holidays for 9 consecutive years at this hotel....some German friends we met there have been there each winter for over 20 years!!
Its location - built within delightful a natural "park" lies just 2KM from the lovely old town of Puerto de la Cruz and the hotel operates a free bus (10 mins journey) every weekday.
The food at the hotel has never ceased to be superb and all the staff, from the friendly Managing Director downwards are truly delightful people - many have worked at the hotel for more than 10 years, and that says a lot for their attitude to guests. Rooms are lovely, evening entertainment is laid on, a MELIA rep is inn residence for day-time activities too. Prices are very reasonable - plenty of flights to Tenerife from several UK airports.
Cannot heap too much praise on this super holiday hotels
STEWART and PAMELA HAYWARD

Room Tip: Ask hotel (EMail) in advance for plan of hotel and take your pick! They'll do everything to obli...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, April 1, 2013
Dear Stewart and Pamela Hayward,

I would like to take this opportunity to thank you for your nice comments about our hotel and also for your fidelity.

It is a pleasure to read that you considered our hotel like an excellent hotel from all aspect.

We hope you will visit us again soon!

Best regards
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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 18, 2013

My hubby and I stayed there for 5 days in New years. The rooms were simple but clean. We got a room with a swimming pool view and wasn't that bad. The hotel was very quiet as most of their guest were German retired people.

We paid a lot for it because the season and for that money you could expect more, but from the beginning we knew it was not going to be a beautiful modern hotel. So we had a lovely time.

We didn't like much their breakfast and I'd recommend don't pay for it and eat out, although the omelets weren't too bad.

Staff is very nice and helpful.

They also have a bus service to take you to the port centre and take you back or you can also have a nice walk through the hills and do a bit of exercise.

Room Tip: Room facing the swimming pool
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, April 1, 2013
Dear cmo78,

We really appreciate all your nice comments about the hotel “Sol Parque San Antonio”.

We are very glad to read that you have spent a lovely time in our hotel. It is a big pleasure to know that you considered that our staff is very nice and helpful.

We are looking forward to welcome you here once again soon!

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmö
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 11, 2013

Be very careful when you decide to go for this hotel. Some of the rooms are extremely crappy, nothing 4-star about them!

Our room was ugly, had a view of the street (with a lot of traffic) and a paperthin door to our neighbours, which meant we heard EVERY word they said, and naturally, they heard every word we said as well. Really bad! (We got to change rooms after three nights, to a better one.) There are a lot of bad rooms at this hotel though!

The food at the hotel is also really bad. Don´t eat the lunch at the hotel, the hambuger and the pizza was discusting. The breakfast is booring, and I would never go for the evening buffe!

The beds where hard, and not comfy at all.

The pool-area, and the green garden is nice though...

Room Tip: Be careful, some of the rooms are extremely bad. Make sure you don´t get a room with a view to the s...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolParqueSanAntonio, Jefa de Calidad at Sol Parque San Antonio, responded to this review, April 1, 2013
Dear Anna W,

I would like to thank you for taking some of your time to let us know your impression about your stay in our hotel.

We regret that our hotel didn’t meet your expectations, especially because we are always trying our best to satisfy our clients’ wishes and requests.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Parque San Antonio

Address: Ctra de Las Arenas, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Casino and Gambling Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#21 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol Parque San Antonio 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Sol Parque San Antonio Hotel Puerto De La Cruz
Sol Parque San Antonio Tenerife/Puerto De La Cruz

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