We had a very enjoyable stay here.
First of all - fast, unlimited and FREE WIFI is available in this hotel - but it does not cover all that many rooms, so only request it if you really need it, and ask when you book so that they can allocate you a room in range of the signal.
This really is a hotel of two halves: Imagine the wings on an aeroplane, one longer than the other - this is the shape of the hotel. At the inner angle where the two wings meet, you have the pool and garden nestled in the "elbow". Surrounding this garden, directly facing the hotel and reaching up to about floor three, is a rocky cliff. On top of this cliff is a very busy road and a junction with traffic lights, on a steep hill. The revving of the traffic at the junction makes this side of the hotel, the trailing, inner edge of the "wings", rather noisy - and the subject of some bad reviews. However, the leading, outer edge of the "wings" overlooks a pedestrian walkway, with panoramic views over the top of the town and out to sea. This side of the hotel is tranquil - you cannot hear any traffic at all, and you can even hear the birds singing.
We asked for a quiet room with WIFI (the signal covers only floor 4 and only certain parts of that). We were allocated room 408, which is about half way down the outer edge of the longer wing - and has a WIFI aerial in the corridor right outside, so the signal was strong.
Staff - There are two other notable points about this hotel. The cleanliness and the friendly staff. Our room was very clean for a start, and the marble staircases fairly sparkled! The staff we encountered were friendly and smiling - clearly happy in their work or very good actors! This included the reception staff, the restaurant staff - and even the cleaners always came out with a cheery "buenos días" whenever we passed them.
Food - We stayed half-board and found the restaurant to be light and airy (it overlooks the pool) and the food to be well-prepared and reasonably varied. At breakfast there was the traditional hot breakfast, cold meats, cereal, bread and croissants, cakes, fruit - a slow toasting machine and pretty awful coffee! In the evening there was a range of hot dishes, sometimes fish, always meat, vegetarian dishes, plenty of vegetable dishes, salads, cake-based desserts, fruit, cheese, sometimes bananas in caramel, yoghurts and icecream. We added a bottle of wine for about 10 euros. Enough variety to eat as healthily or unhealthily as you wish. All in all it was a good example of a fairly typical Spanish 4-star buffet.
Bar - We visited the bar one evening. It is a huge, airy lounge with plenty of easy chairs and lots of light in the daytime. In the evening there is live music - nothing too off-beat, mainly the old favourites and nice and relaxing. The inevitable TV with football, near the bar, makes little impact as the space is so large.
Parking - There is an underground car park for which you are issued a free pass if you request one. It has about 20 spaces and is first-come first-served. We had no problem getting in as the hotel was quieter than usual. parking on the roads immediately around the hotel is allowed but in short supply.
Location - the hotel is up the hill from the Piramides shopping centre, half way from the town centre to the La Paz district. There is a public walkway (mainly a flight of steps) from this shopping centre which goes right to the hotel. Starting at the hotel, a leisurely walk to the Lago Martianez took us about 15 minutes. The walk back up a took a little longer! If you can't manage steps, you would need a very short taxi ride into the town centre.
Overall - reviews of this hotel seem to be divided according to which side of the hotel the reviewer stayed in. My advice is to request a quiet room (one facing the sea). We put our request in the notes of our online booking form and also followed it up with an email to the hotel directly, in Spanish, so we got confirmation that they had received the request. Our room 408 was definitely one of the quiet ones.
I recommend this hotel and would happily return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.