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“Excellent, comfortable, relaxing stay” 5 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

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Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #14 of 81 hotels in Puerto de la Cruz
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Excellent, comfortable, relaxing stay”
5 of 5 stars Reviewed August 1, 2013

I stayed at this hotel for 7 days with 1 friend. I must confess we were apprehensive about the hotel before going, simply because we got it at such an affordable price and I have previously stayed at hotels that claim to be 4* but are in fact more like 2*. This was certainly 4* - great service, beautiful hotel, centrally located, extremely clean rooms, and a lovely spread for breakfast! If it wasn't for the fact that it's in the North of Tenerife (slightly less for people in their 20s to do and bad weather), I would 100% recommend it if you are looking for a purely relaxing holiday. Anyway, my friend and I rented a car and used to drive down south every day (only 1.25 hours) so we got the best of both worlds, i.e. better hotels but enjoyed the south!

Room Tip: Ask for sea-facing rooms as the view is incredible
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, September 13, 2013
If you are looking for relax, certainly it is the north of Tenerife where you must go Nishma! South is normally more expensive and crowded. We are really happy you and your friend liked our hotel, facilities and breakfast. Hope you had the chance of enjoying them in our wonderful buffet terrace!

We also want to thank you for your recommendation and hope to see you again in this incredible island!

Have our best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 19, 2013

I just returned from 5 nights in this hotel with 2 friends. We were very impressed. We were looking for a relaxing holiday with nice weather and food and minimum stress, and this is what we received.
We were given a glass of champagne (you can also have OJ) on arrival, which set the tone for the rest of our stay.
The room was immaculate. The beach is only a few steps from the pool area. The pool area is a lovely sun trap with lots of beds and a bar (cocktails 5 euros, coffee 2 euros - really good). We only had one cloudy morning: the rest of the time was blazing 31 degree sun.
We went for half board; breakfast was great, lots of eggs and sliced meats and also cooked bacon etc - and even champagne to mix with OJ for a morning bucks fizz, which we had every time! Dinner didn't change drastically every day but the standard salad bar was excellent, very fresh. Examples of dinner: chicken kebabs, paella, chorizo sausages.. Everything you could want, really. We really enjoyed the food and definitely ate too much. It's also so nice eating outside at sunset.
There is a lovely cafe/terrace to watch the sun go down on listening to live Spanish music (which is not too loud and does not go on all night). On Friday and Saturday it's a bit more lively, with a DJ.
Our balcony was on the front but you could see the sea on the left in the distance and actually we were lucky as this side is a HUGE sun trap for evening sun, absolutely gorgeous.
Clientele was English and Spanish couples, majority Spanish families over English ones, a few Germans. Generally everyone is there to chill - it's not a party place. The pool was not over-crowded.
We didn't try the spa but it looked good! One thing I would say is it would be nice to have one free try of the whirlpool per stay instead of being given one half price voucher (12 euro).
We only explored the area briefly (too much sunbathing!) but it was bustling, good price, no 'lads on tour', lots of families. Exactly what we wanted.
In short we would definitely go back both to this part of the island and to this hotel.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, July 22, 2013
Dear Steph, your message has been the best way to start the week! It is great you let us know you had a good time with us and that you have enjoyed your holidays in Tenerife. We appreciate very much your comment, as we can see you really liked our hotel and it is very important for us to have a feedback about your experience with us.

Concerning the price of the SPA, we have set a reduced price for guests instead of giving them one entrance for free as we would not like to make them wait if the SPA is crowded, and as the hotel normally has a lot of guests, this could happen often. However, we will send your suggestion to the general direction as this kind of considerations are really useful for them.

Have our best regards!
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glasgow
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2013

Prior to booking this hotel I had read some of the reviews, both good and bad. This hotel was very good value for money, it is a european 4* hotel. Very nice rooms, with balcony. We booked a sea view which is worth the extra cost as you are able to watch the sun rise in the morning. The pool gets the sun all day in the summer - we were still sunbathing well after 6pm most nights. I was apprehensive about the sunshine around the pool as a few reviews mention that there is no sun after lunch, this is definitely not the case in the summer. The clientele is mixed european, and all of the staff were extremely helpful with excellent customer service. Their first language is spanish but everyone could speak a little english, we could speak a little spanish which did make a difference. The food is what you would expect from buffet style dining, we were able to swap our evening meals for lunch some days so we could dine out in the evening. There are some fantastic restaurants in Peurto, we ate at Bambi - excellent tasting menu, Tambo - excellent seafood and up at the monastery in the mountains which has fabulous views. They had entertainment every night, which is not really our thing, and there was a dj and cocktails on the terrace on the friday night which was excellent. We came here for a chill out week which is what we had. I would definitely recommend this hotel as a good european 4* hotel, our stay was very pleasant and we would come back again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, July 19, 2013
Our first objective is to make your holidays as good as you expected them to be, and this are the kind review which motivates us to keep on working hard!

As you have already written, some clients complain because of the sun hours in the pool, eventhough this is not something we can control. Unfortunately this just happens some months, but in summer we have sun all day.

Thanks for your trust in Beatriz Hoteles. We hope to see you soon again, maybe in Tenerife or in another of our destinies, Toledo, Lanzarote, Valencia or Albacete!

Have our best regards,
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Doha
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 21, 2013

It is a nice hotel, clean with good looking rooms, big swimming and good location in the city.
However, the city is located in the north part of the island which is cloudy and not hot. In the hotel only reception speaks english and the food is awful :/

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Tui.pl

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Thanks for your comment! It is true that the weather in the north of the island is not always sunny and this is why we have so many trees and forrests. Eventhough, most of the year we have sunny days. The pity is that this year the weather is a little bit crazy, and there were some months a little bit cloudy (not only in the north). However we hope you could enjoy your stay, relax and visit some of the incredible places Tenerife offers.

Have our best regards!
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Arona, Spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

The best hotel I have stayed in so far in Puerto.....fantastic sea view rooms and superb facilities......located near the centre of Puerto.. and a short walk from the main sights and establishments ........
Well worth a visit and an explorers joy.....not to be missed......
The local restaurants are superb and good value for money....Bambi and Mil Sabores are the places to eat and enjoy fantastic menus....

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Thanks a lot for your recommendations Diego! We make our best to make you enjoy your holidays as much as possible. Like you say, the location of the hotel is very nice if you like to enjoy the views of the cliffs or hear the waves breaking in the beach while sleeping (not all the people like that, so the decide to close the window).

However we want to thank you for your comment and specially, for choosing us!

Have our best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tenerife, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Been to this hotel twice before , and it excelled itself again . My wife took me here for my 40 th birthday , just a few days , and from the beginning was well looked after !!! With knowing that it was our third time of coming they gave us some great offers on the spa , but was even more amazed on my birthday they gave us after our massage , a private room , with sauna , shower , Jacuzzi , champagne and a fresh fruit basket , and was left for an hour to enjoy it , and take in the breath taking views from the private top floor of the hotel . Really I can not thank them enough for this great present !!! The hotel rooms are very modern , with a tv and all amenities , close to the beach and shops , the breakfast buffet is great and all the staff welcome you and look after you well . So give it a try , I have stayed in other hotels in Puerto and this is by far the best !!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Dear Kristian, a little bit late but: happy bithday! jajaja... We can see you really enjoyed your day and we are really glad you did it with us. The VIP SPA is certeinly a very nice experience as you can enjoy with your couple the best views of the island while laying in a Jacuzzi for you alone.

Thanks a lot for trusting us for such a special daty. Hope to see you on your 41st birthday (maybe earlier). Best regards!
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Paris
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed at the beatrix Atlantis & Spa Hotel,from 1st to 8th June 2013.

We got a lovely welcome at the Hotel from the Receptionist and a glass of champagne.
The hotel and the Rooms are very nice and the Food was very good too.
It is in an excellent location in the resort and it is surrounded by bars Shops etc.
The Hotel was very very clean and well maintained,lovely seating areas outside too.
We would reccomend this hotel to anyone and would stay here again.
Puerto is a faboulous place to stay,and is not expensive.
We had a wonderful stay here and look foreward to returning in the near future.

Room Tip: Our room on 10th floor was excellent 1004
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Dear Marlene, thanks for comment! It is nice hearing that you liked our hotel in Puerto de la Cruz and that you could enjoy your holidays in this wonderful island. North of Tenerife is an incredible place full of amazing landscapes and dark beaches.

We hope to have you soon again with us in Tenerife, Lanzarote, Toledo, Valencia or Albacete.

Have our best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Puerto de la Cruz
#4 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
#10 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martiánez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the “Drago” bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting – there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is “crowned” by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
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Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

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