We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good european 4* hotel” 5 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

Save Saved
You added Beatriz Atlantis & Spa Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
glasgow
1 review
5 helpful votes 5 helpful votes
“Good european 4* hotel”
5 of 5 stars Reviewed June 30, 2013

Prior to booking this hotel I had read some of the reviews, both good and bad. This hotel was very good value for money, it is a european 4* hotel. Very nice rooms, with balcony. We booked a sea view which is worth the extra cost as you are able to watch the sun rise in the morning. The pool gets the sun all day in the summer - we were still sunbathing well after 6pm most nights. I was apprehensive about the sunshine around the pool as a few reviews mention that there is no sun after lunch, this is definitely not the case in the summer. The clientele is mixed european, and all of the staff were extremely helpful with excellent customer service. Their first language is spanish but everyone could speak a little english, we could speak a little spanish which did make a difference. The food is what you would expect from buffet style dining, we were able to swap our evening meals for lunch some days so we could dine out in the evening. There are some fantastic restaurants in Peurto, we ate at Bambi - excellent tasting menu, Tambo - excellent seafood and up at the monastery in the mountains which has fabulous views. They had entertainment every night, which is not really our thing, and there was a dj and cocktails on the terrace on the friday night which was excellent. We came here for a chill out week which is what we had. I would definitely recommend this hotel as a good european 4* hotel, our stay was very pleasant and we would come back again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, July 19, 2013
Our first objective is to make your holidays as good as you expected them to be, and this are the kind review which motivates us to keep on working hard!

As you have already written, some clients complain because of the sun hours in the pool, eventhough this is not something we can control. Unfortunately this just happens some months, but in summer we have sun all day.

Thanks for your trust in Beatriz Hoteles. We hope to see you soon again, maybe in Tenerife or in another of our destinies, Toledo, Lanzarote, Valencia or Albacete!

Have our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

568 people have reviewed this hotel

Traveler rating
    190
    260
    83
    24
    11
See reviews for
100
307
25
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Doha
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 21, 2013

It is a nice hotel, clean with good looking rooms, big swimming and good location in the city.
However, the city is located in the north part of the island which is cloudy and not hot. In the hotel only reception speaks english and the food is awful :/

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Tui.pl

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Thanks for your comment! It is true that the weather in the north of the island is not always sunny and this is why we have so many trees and forrests. Eventhough, most of the year we have sunny days. The pity is that this year the weather is a little bit crazy, and there were some months a little bit cloudy (not only in the north). However we hope you could enjoy your stay, relax and visit some of the incredible places Tenerife offers.

Have our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arona, Spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

The best hotel I have stayed in so far in Puerto.....fantastic sea view rooms and superb facilities......located near the centre of Puerto.. and a short walk from the main sights and establishments ........
Well worth a visit and an explorers joy.....not to be missed......
The local restaurants are superb and good value for money....Bambi and Mil Sabores are the places to eat and enjoy fantastic menus....

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Thanks a lot for your recommendations Diego! We make our best to make you enjoy your holidays as much as possible. Like you say, the location of the hotel is very nice if you like to enjoy the views of the cliffs or hear the waves breaking in the beach while sleeping (not all the people like that, so the decide to close the window).

However we want to thank you for your comment and specially, for choosing us!

Have our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tenerife, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Been to this hotel twice before , and it excelled itself again . My wife took me here for my 40 th birthday , just a few days , and from the beginning was well looked after !!! With knowing that it was our third time of coming they gave us some great offers on the spa , but was even more amazed on my birthday they gave us after our massage , a private room , with sauna , shower , Jacuzzi , champagne and a fresh fruit basket , and was left for an hour to enjoy it , and take in the breath taking views from the private top floor of the hotel . Really I can not thank them enough for this great present !!! The hotel rooms are very modern , with a tv and all amenities , close to the beach and shops , the breakfast buffet is great and all the staff welcome you and look after you well . So give it a try , I have stayed in other hotels in Puerto and this is by far the best !!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Dear Kristian, a little bit late but: happy bithday! jajaja... We can see you really enjoyed your day and we are really glad you did it with us. The VIP SPA is certeinly a very nice experience as you can enjoy with your couple the best views of the island while laying in a Jacuzzi for you alone.

Thanks a lot for trusting us for such a special daty. Hope to see you on your 41st birthday (maybe earlier). Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed at the beatrix Atlantis & Spa Hotel,from 1st to 8th June 2013.

We got a lovely welcome at the Hotel from the Receptionist and a glass of champagne.
The hotel and the Rooms are very nice and the Food was very good too.
It is in an excellent location in the resort and it is surrounded by bars Shops etc.
The Hotel was very very clean and well maintained,lovely seating areas outside too.
We would reccomend this hotel to anyone and would stay here again.
Puerto is a faboulous place to stay,and is not expensive.
We had a wonderful stay here and look foreward to returning in the near future.

Room Tip: Our room on 10th floor was excellent 1004
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, June 28, 2013
Dear Marlene, thanks for comment! It is nice hearing that you liked our hotel in Puerto de la Cruz and that you could enjoy your holidays in this wonderful island. North of Tenerife is an incredible place full of amazing landscapes and dark beaches.

We hope to have you soon again with us in Tenerife, Lanzarote, Toledo, Valencia or Albacete.

Have our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 19, 2013

I have just returned from another stay at the Beatriz Atlantis this time for 25 nights.
I made the booking through the hotels own website and requested a high floor if possible,it was nice to find on arrival i had been given a room on the 11th floor which was excellent although it was again on the street side it was at one end of the hotel and so gave a great view of Mount Teide and a view of the sea over the rooftops, so as i have said in previous reviews if you don't want to pay for a sea view ask for a high floor on the street side.
It was nice again to find a bowl of fruit and a bottle of water in the room again on arrival,and to be offered a welcoming drink at reception, a nice gesture which gives a good start to your holiday.
I booked half board again and found the food very good,excellent breakfasts with lots of choice of breads rolls and cakes or a cooked breakfast if you desire. I again found the evening meals very good,lots of choice and quite a varied selection aswell,only wish they served more green veg with the meats they offer,otherwise the food was very good.
After three visits to the hotel i think some staff recognize me now and you begin to feel friendships forming which really makes your holiday more enjoyable.
The staff at breakfast and dinner were excellent always very helpfull and polite.
I really liked being able to have breakfast and dinner outdoors on the covered patio area by the pool,this is really nice in early evening as the suns setting.
The room i was given was the same standard as my other visits a double room of a good size with that nice large walk in shower,no banging your elbows in the shower with this one.
Cleaning by the maids was very good, i liked the way one maid folded a hand towel in to a swan complete with ribbon around its neck, a very clever and nice touch.
I used the Spa Pools again on a few occasions but found as the weather was warmer outside the Spa because of the glass roof could get very warm inside especially in late afternoon,so it may be best to go mid morning or late evening before the sun gets to work on the glass roof,still its great to have a Spa on the roof of your hotel, ideal if your unlucky enough to have a cool cloudy or wet day.
Once again though i was pretty lucky with the weather in Puerto a fabulous first week of clear blue skies and pretty decent weather for the rest of the time.
I've had three visits to the Beatriz Atlantis and enjoyed my stays very much,staff in the hotel have been excellent and the food has been very good, i have already booked my 4th trip to the Beatriz for October, a nice hotel in a great location and with good food,nothing more to say really..

Room Tip: Some corner rooms on the street side have two balconys giving you a view of Mt Teide and a view of t...
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, May 23, 2013
Thanks a lot for such a great comment and thanks too for trusting us to spend your holidays with us!

We are really glad you enjoyed your holidays with us and that you had such a great experience. For us it is really important this kind of reviews as they really motivate us to keep on working hard and making our best to give you the best days in Tenerife.

Have our very best regards and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

Just back from a week HB at the Beatriz Atlantis.
The Good:
Hotel is very clean.
Rooms are spacious with good showers, hot water and great showers.
Lovely views.
Quiet location within easy walking distance of the action.
Food quality good.
Most staff very nice friendly and professional.
The Bad:
Extra charges for room safe, kettle in room and parking.
No fridge/minibar/kettle in room. We brought a travel kettle as we have a baby but this is not ideal. It would have really enhanced our stay to have a small fridge. We enquired at reception about hiring one but no joy.
A few staff could be more helpful. A couple of characters in the buffet restaurant (head waiters I think). Also on reception when asking for directions they would tell you the names of places, but not go into detail or show you on a map. You are also not given a map when you check in - we had to ask for one on day 2.
Got hassled by maid to leave room at 10.30 on day of departure when check-out is midday. Not ideal with a 3 month old!

Overall we had a lovely stay, really liked Puerto de la Cruz and the Beatriz and we would probably return. However it's the little things that make you go back to a place time after time and this hotel is lacking somewhat the 'personal touch'.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, May 23, 2013
Thanks a lot for your comment and for trusting us to spend your holidays,

We are very glad you enjoyed your stay with us. Howevery we have seen there are some points you did not like, so we will send them to our quality department for their review. Thanks a lot for helping us to improve, these comments are really usefull for us.

Thanks too for your recommendation. We hope to see you soon again.

Have our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Beatriz Atlantis & Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beatriz Atlantis & Spa Hotel

Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis Hotel
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz
Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#12 Family Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martiánez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the “Drago” bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting – there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is “crowned” by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Tingo, Agoda, HotelsClick and Otel so you can book your Beatriz Atlantis & Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Beatriz Atlantis & Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.