We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You will enjoy this hotel.” 4 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Beatriz Atlantis & Spa Hotel to your Saves list
Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #17 of 81 Hotels in Puerto de la Cruz
Scotland
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“You will enjoy this hotel.”
4 of 5 stars Reviewed May 15, 2013 via mobile

Just back from a week HB at the Beatriz Atlantis.
The Good:
Hotel is very clean.
Rooms are spacious with good showers, hot water and great showers.
Lovely views.
Quiet location within easy walking distance of the action.
Food quality good.
Most staff very nice friendly and professional.
The Bad:
Extra charges for room safe, kettle in room and parking.
No fridge/minibar/kettle in room. We brought a travel kettle as we have a baby but this is not ideal. It would have really enhanced our stay to have a small fridge. We enquired at reception about hiring one but no joy.
A few staff could be more helpful. A couple of characters in the buffet restaurant (head waiters I think). Also on reception when asking for directions they would tell you the names of places, but not go into detail or show you on a map. You are also not given a map when you check in - we had to ask for one on day 2.
Got hassled by maid to leave room at 10.30 on day of departure when check-out is midday. Not ideal with a 3 month old!

Overall we had a lovely stay, really liked Puerto de la Cruz and the Beatriz and we would probably return. However it's the little things that make you go back to a place time after time and this hotel is lacking somewhat the 'personal touch'.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, May 23, 2013
Thanks a lot for your comment and for trusting us to spend your holidays,

We are very glad you enjoyed your stay with us. Howevery we have seen there are some points you did not like, so we will send them to our quality department for their review. Thanks a lot for helping us to improve, these comments are really usefull for us.

Thanks too for your recommendation. We hope to see you soon again.

Have our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

815 reviews from our community

Traveler rating
    247
    363
    139
    43
    23
See reviews for
155
467
36
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Gerrards Cross, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 19, 2013

Just returned from Puerto de La Cruz, where we stayed at the Beatriz. A really excellent hotel, right by the sea. the thing that made it so special was the excellent service from all the staff who seemed to feel it was their personal responsibility to make your holiday a good one. we are vegan and found that all you have to do is ask! Nothing is too much trouble. The Spa is lovely and you feel really spoiled even if you only have the guest 12 euro hydrothermal circuit. The only downsides were no kettle in the room and you are close to the traffic round the pool so sometimes can smell fumes, but just move to the other side.

Rooms are spotless, comfortable and air conditioned. Ask for a high room if you are not going to pay for a sea view as there is an apartment block opposite which obscures the view of Mount Teide.

A lovely hotel which I recommend (unless you are the hypercritical type!)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment and for choosing us for your holidays in Tenerife,

It is nice hearing you had a great time in this wonderful island and that your liked our hotel and facilities. This kind of comments motivates us and makes us work harder.

Have our very best regards and thanks again for your recommendation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 17, 2013

In general the hotel is nice and acceptable for location and facilities although miles from the airport. An incident occurred where my fiancee and I were 15 mins early 7.45 for breakfast after a time mix up, we were then spoken to very rudely in the middle on the restaurant by the Head Waiter.
He loudly informed us that we should have registered at reception for permission to eat early and drew a large figure of 8 to show us our mistake. We tried to eat breakfast as we were hungry, but could not as the other guests were all staring after incident so we left hungry.
I complained to reception and later in the day we had an envelope pushed under the door with an offer of 2 glasses os Cava. I returned the envelope and explained that I felt embarrassed being spoken down like that in front of the other guests, it was suggested that I eat in my room if I did not want to see the staff member in question. We paid for full board but went to eat outside for the remaining 3 days. We never received an apology or explanation from him over his behaviour towards us, we were informed by the manageress they would pass it onto Human Resources.
We felt like prisoners in our room for the remainder of our holiday. The restaurant staff are totally biased towards Spanish people.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We are really sorry for this issue with one of our maitres, and we would like to apologize for this. We know the main direction talked to you to try to solve this problem. You said you did not want to see again this maitre anymore and this is why they offered you the posibility of having your meals in any of our restaurants or having them with our room service.

Let me inform you the direction of the hotel with the human resources department have taken your complaint into account and the have already taken the necessary steps.

Have our very best regards and once more, our sincere apologizes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax West Yorks
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 13, 2013

Recently returned from a week's holiday at the 'Beatriz Atlantis' in Puerto De La Cruz.
This is large 12 storey plus hotel which has an excellent location overlooking the Atlantic Ocean. It is indeed quite special waking up to hear the waves crashing into the rocks and then opening your curtains to see the turquoise colour of the ocean with the sun rising over the mountains.
It is set in in the flat part of the resort (important for ageing guests!) and is very convenient for beach and promenade activities. You really do feel to be part of the environment and the waves crashing into the beach add to the overall appeal - this is not a negative issue!
Our room was situated on the 4th floor with private balcony and had all the facilities expected of a 4 star hotel. The whole hotel was very clean and it is always comforting to observe constant cleaning of surfaces and areas in all parts of the hotel.
The large dining room is situated down on another level overlooking the pool and outdoor areas. The buffet meals are of a high standard with plenty of choice for everyone - despite the size, the dining room is efficiently managed and the staff are polite and friendly.
Overall, a very good hotel which I would recommend to anybody wanting to spend a holiday in this attractive and interesting part of Tenerife.

Room Tip: It has to be the seaward side if you wish to stay in this hotel. Beware of a lengthy wait for the l...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment Eric and for chosing us to spend your holidays,

We hope you enjoyed enjoyed your stay in Tenerife and that you liked this wonderful island. We also want to thank you for your recommendation,

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 4, 2013

We stayed in double room with front sea view in August 2010. The only negative thing is that the room is too small for three person (not tiny, but also not spacious). And they don’t have bigger room at least it is impossible to book one. The room was very clean. The breakfast was perfect. Stuff is friendly and helpful. The pool area was very clean as well, with nice children corner.
The location is perfect, close to the old part of Puerto de la Cruz, walking distance from Lago Martinez.
I do reccommend this hotel, it is perfect for couples & families with small kids.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment Mila and for chosing us to spend your holidays,

We are very glad you enjoyed in Tenerife. We are sorry the size of the room was not confortable enough for 3 person.

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dobbs Ferry, New York
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 2, 2013

This was our second trip to Tenerife, last year we stayed in another Hotel. We were on half board this year and last year did full board, so we could try some local restaurants, ie tapas. The Beatriz is located next to the beach which was great as my wife loves being on beach. We had two rooms beside each other, family of 6, but one has smoke smell. We asked to switch and the front desk obliged but were a bit annoyed as the mumbled in Spanish. They did not realize I understand it quite well and complained that there is not smoking in Hotel. Guess then need to speak with their guests. Room was nice with two chairs and a small table and a nice balcony on the street side (there is not quite side we had noise at night from people in street, music at clubs and could also hear the ocean, you get used to it. Beds were firm, but I did not like the pillows. We had day beds in rooms for third person and we were able to put up during day for more space. Balcony was a nice size and had a table with two nice chairs. Bathroom was very large and nicely appointed, we loved the rain shower in ceiling, but drain was slow so shower would fill with water. In one room there was damage to laminate floor from water. Overall we thought rooms were better than hotel last year which we also gave good reviews.

We travel with four children and the pool was amazing, maybe the Hotel was not full but there were always seats available and the water was reasonable temperature. Small pool for kids was great, our son loved it. Some of the chairs have an umbrella which for me was nice, others did not and my wife loved it. We also spent time on beach a five minute walk out back of pool. This beach is beautiful but rough with large stones and shallow water, even local surfers had hard time getting in and out of water. Pool bar was very nice and reasonable. Towels were expensive and we were glad we brought our own.

We had breakfast and dinner at hotel and never got bored with food selection. Breakfast had many choices, from German breakfast, to American/English breakfast of eggs, toast etc. Lots of fresh fruit, juices, cereals and yogurt and muesli. Dinner each night was theme based but alway fresh grilled fish, some sort of pasta, and a fresh salad bar. Would have preferred more green veggies throughout week, but overall excellent. We paid for our drinks each night and never paid over 20 euro, for a beer, wine, sparkling water, and sodas for kids. You can order a bottle of wine and they will keep with your name on it for week until it is finished. Also recommend the local sauces located on the bar in the middle.

Rooms were cleaned thoroughly each day and coffee provided albeit instant for 4 euro per day fee. Nice to sleep in morning and have a cup of Joe before we headed down. There were alot of Spanish families in the Hotel, which we took as a positive. There was more Spanish spoken than English or German and I was ready to converse by the time we left. My wife raved about Spa which was limited to Adults, she had massages three times.

Negative comments came from kids who wished they had more games for kids like hotel last year, which had a nice arcade area. There is an air hockey and Pool table located near pool bar. Only other negative was the thumping music we heard on first night at 3 am from disco located in Hotel, apparently from a Party.

We would recommend this hotel.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We are very glad you enjoyed your holidays in Tenerife and that you chose us to spend them. We will send your review to our quality department for its analisys. Thanks a lot for helping us to improve.

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 1, 2013

My partner & I stayed at this hotel for 2 nights 28/03/13 & 29/03/13.
We had an apartment for 5 nights & needed an hotel for our last 2 nights.

We found the staff very friendly & helpful.
The room was lovely very clean & facing the sea which we asked for, the noise of the waves on the rocks did not bother us, we wanted a sea view & the waves lashing against the rocks added to the beautiful view from our room.
The bar prices for both alcohol & food was a fair price, compared to what some hotels charge in any country!!
The breakfast buffet was amazing with plenty of choices, it was well controlled with lots of seating areas.
The seating areas outside were very nice as was the swimming pool area.
I would stay at this hotel again without hesitation, however there are also some negatives I would like to mention. -
Having to pay 3 Euros a day for a safe & 12 Euros a day for the car park I thought was wrong. As it is a 4 star hotel I think there should be no charge for these 2 facilities.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We are glad you had a great time time in Tenerife and that you liked our hotel. Howevery we will send your review about the safety bos and the parking to our quality department for their review.

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Puerto de la Cruz hotels
0.1 mi away
H10 Tenerife Playa
H10 Tenerife Playa
#8 of 81 in Puerto de la Cruz
4.0 of 5 stars 1,062 reviews
0.5 mi away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#1 of 81 in Puerto de la Cruz
4.5 of 5 stars 898 reviews
0.8 mi away
Hotel Puerto Palace
Hotel Puerto Palace
#12 of 81 in Puerto de la Cruz
4.0 of 5 stars 488 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Catalonia Las Vegas
Catalonia Las Vegas
#11 of 81 in Puerto de la Cruz
4.0 of 5 stars 765 reviews
0.3 mi away
Apartamentos Casablanca
Apartamentos Casablanca
#4 of 81 in Puerto de la Cruz
4.5 of 5 stars 1,077 reviews
0.2 mi away
Hotel Puerto de la Cruz
Hotel Puerto de la Cruz
#28 of 81 in Puerto de la Cruz
3.5 of 5 stars 632 reviews
Show Prices
Show Prices
Show Prices

Been to Beatriz Atlantis & Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#5 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martianez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the "Drago" bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting - there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is "crowned" by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, HotelTravel.com, Priceline, TripOnline SA, Odigeo and Venere so you can book your Beatriz Atlantis & Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

Owners: What's your side of the story?

If you own or manage Beatriz Atlantis & Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.