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“Beatriz Atlantis & Spa Hotel” 4 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

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Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #16 of 80 Hotels in Puerto de la Cruz
Dobbs Ferry, New York
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Beatriz Atlantis & Spa Hotel”
4 of 5 stars Reviewed April 2, 2013

This was our second trip to Tenerife, last year we stayed in another Hotel. We were on half board this year and last year did full board, so we could try some local restaurants, ie tapas. The Beatriz is located next to the beach which was great as my wife loves being on beach. We had two rooms beside each other, family of 6, but one has smoke smell. We asked to switch and the front desk obliged but were a bit annoyed as the mumbled in Spanish. They did not realize I understand it quite well and complained that there is not smoking in Hotel. Guess then need to speak with their guests. Room was nice with two chairs and a small table and a nice balcony on the street side (there is not quite side we had noise at night from people in street, music at clubs and could also hear the ocean, you get used to it. Beds were firm, but I did not like the pillows. We had day beds in rooms for third person and we were able to put up during day for more space. Balcony was a nice size and had a table with two nice chairs. Bathroom was very large and nicely appointed, we loved the rain shower in ceiling, but drain was slow so shower would fill with water. In one room there was damage to laminate floor from water. Overall we thought rooms were better than hotel last year which we also gave good reviews.

We travel with four children and the pool was amazing, maybe the Hotel was not full but there were always seats available and the water was reasonable temperature. Small pool for kids was great, our son loved it. Some of the chairs have an umbrella which for me was nice, others did not and my wife loved it. We also spent time on beach a five minute walk out back of pool. This beach is beautiful but rough with large stones and shallow water, even local surfers had hard time getting in and out of water. Pool bar was very nice and reasonable. Towels were expensive and we were glad we brought our own.

We had breakfast and dinner at hotel and never got bored with food selection. Breakfast had many choices, from German breakfast, to American/English breakfast of eggs, toast etc. Lots of fresh fruit, juices, cereals and yogurt and muesli. Dinner each night was theme based but alway fresh grilled fish, some sort of pasta, and a fresh salad bar. Would have preferred more green veggies throughout week, but overall excellent. We paid for our drinks each night and never paid over 20 euro, for a beer, wine, sparkling water, and sodas for kids. You can order a bottle of wine and they will keep with your name on it for week until it is finished. Also recommend the local sauces located on the bar in the middle.

Rooms were cleaned thoroughly each day and coffee provided albeit instant for 4 euro per day fee. Nice to sleep in morning and have a cup of Joe before we headed down. There were alot of Spanish families in the Hotel, which we took as a positive. There was more Spanish spoken than English or German and I was ready to converse by the time we left. My wife raved about Spa which was limited to Adults, she had massages three times.

Negative comments came from kids who wished they had more games for kids like hotel last year, which had a nice arcade area. There is an air hockey and Pool table located near pool bar. Only other negative was the thumping music we heard on first night at 3 am from disco located in Hotel, apparently from a Party.

We would recommend this hotel.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We are very glad you enjoyed your holidays in Tenerife and that you chose us to spend them. We will send your review to our quality department for its analisys. Thanks a lot for helping us to improve.

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 1, 2013

My partner & I stayed at this hotel for 2 nights 28/03/13 & 29/03/13.
We had an apartment for 5 nights & needed an hotel for our last 2 nights.

We found the staff very friendly & helpful.
The room was lovely very clean & facing the sea which we asked for, the noise of the waves on the rocks did not bother us, we wanted a sea view & the waves lashing against the rocks added to the beautiful view from our room.
The bar prices for both alcohol & food was a fair price, compared to what some hotels charge in any country!!
The breakfast buffet was amazing with plenty of choices, it was well controlled with lots of seating areas.
The seating areas outside were very nice as was the swimming pool area.
I would stay at this hotel again without hesitation, however there are also some negatives I would like to mention. -
Having to pay 3 Euros a day for a safe & 12 Euros a day for the car park I thought was wrong. As it is a 4 star hotel I think there should be no charge for these 2 facilities.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We are glad you had a great time time in Tenerife and that you liked our hotel. Howevery we will send your review about the safety bos and the parking to our quality department for their review.

Have our best regards and hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wetherby, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 1, 2013

Lovely entrance. Attractive bar. The swimming pool was warm and a good size to do lengths in.
Excellent position for strolls on the front where there are very pleasant bars and restaurants to stroll to . Long way to the airport but the buses are excellent and the bus station is a five minute taxi drive away. The spa was very poor value for money and could be more welcoming and helpful. The pool was small and very expensive.

Room Tip: The sea view is great if you enjoy hearing waves crashing in .
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for your comment,

We hope you had a great holidays in Tenerife and that you liked our hotel. We are sending your comment to our quality department for their review (concerning the SPA).

Have our best regards and hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, England.
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 15, 2013

We visited the Atlantis for the 3rd time last week and it was just as good as the two previous years. The restaurant is highly efficient at handling the breakfast peak and the buffet is good.
We prefer the wonderful ocean view although one does have to get used to the noise of the waves when sleeping. The balcony door needs to stay open at night to cool the room because for some reason the hotel does not have air conditioning in March even though the day time temp reached 26C.
We always moan about the 3 Euro per day charge for the safe in the bedroom. It is one of the few hotels where I have experienced a charge for security. On the other hand the WiFi throughout the hotel was free, and it worked.
Overall an excellent hotel in a superb location for exploring Puerto

Room Tip: High ocean view rooms are nice provided you don't mind the noise of the waves.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for you comment and for sharing your experience,

We hope you had a good time in Tenerife and we are really for this 3rd visit to our hotel in Puerto de la Cruz. It is really important for us to know your comments, and reviews like this one motivate us to keep on working hard to make your holidays the best ever!

Have our very best regards and hope to see you soon again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

This is a very well-appointed hotel with good facilities, friendly staff and comfotable bedrooms. It is centrally located with a good choice of restaurants around the town if, as we were, you are on a B & B rate. Good views of the sea and mountain.
But...any extras are charged at what seemed to be exorbitant rates; car parking 12 euros per night, use of the safe in the room 3 euros per day, a fellow guest on half-board was charged 24 euros for a simple lunch in the restaurant.
So, a good place to stay, but watch the add-ons.

Room Tip: Rooms on the North side overlook the sea, rooms on the South street side have a good view of the mou...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for you comment,

We hope you had a good time in Tenerife and that you liked the island! We are glad you liked our hotel. However, we will send your comment about the "add-ons" to our quality department for their review. Thanks for helping us to improve.

Have our very best regards and hope to see you soon again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 13, 2013

Do not pay extra for a sea view room. The view is nice but it is very noisy all night with the waves pounding against the rocks. After two nights of this we changed rooms to the back. You might hear the odd motorbike but this was very peaceful in comparison and we slept very well. (11th floor).
The hotel is very clean and comfortable and the staff are lovely and helpful. We can't recommend the buffet restaurant in the evening. We thought it was very poor. Eat out. There are lots of restaurants in the town.

Room Tip: Higher floors at the back .i.e standard rooms are quieter than the sea view side.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks a lot for you comment,

We are glad you had a great time in Tenerife and hope you liked our hotel and facilities. We are sorry about the noise of the waves pounding against the rocks. Some people find it lovely, but like you say if you are looking for a really quiet room it is better to take Teide views. We will send your review about the buffet to our quality department for their review.

Have our very best regards and hope to see you soon again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 27, 2013

Pleasantly surprised by the courteous and friendly staff having read some very unfavourable reviews. The Spa was not as well appointed as the one we visited in Costa Teguise, Lanzarote, but the views were good and the afternoon we spent there we almost had the place to ourselves. Being on half board we dined at the hotel most evenings and the food was very acceptable but there was definitely a knack with the getting a decent slice of toast from the toaster! By the end of our stay my toast was perfect. The restaurant staff were very obliging and friendly. It was a real treat to see happy staff with only a few exceptions.

The only downside was probably the cost of the parking at 12Euro per night = given that it would have been impossible to find parking nearby this was a bit of a gotcha which wasn't advertised. Next trip I probably wouldn't hire a car for the whole trip if staying in this location due to the parking availability and cost. But given that it was our first trip we made good use of the car and visited the entire Island.

It took us a while to find the only 2 english channels available on the TV - BBC world news and Sky news - at least we were kept well up to date with what was going on!!

In summary a good hotel, very central, courteous staff,great sea views from the balcony and good food - just a shame about the parking but at least it was there!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, April 30, 2013
Thanks to you for your comment Sue!

It is great hearing you had a good time in your holidays and that you liked our hotel and facilities. We will report your review about the Parking to our quality department for their review.

Have our very best regards and hope to see you soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#4 On the Beach Hotel in Puerto de la Cruz
#10 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martianez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the "Drago" bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting - there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is "crowned" by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
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Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

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