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“Just perfect” 5 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

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Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #14 of 80 Hotels in Puerto de la Cruz
Sweden
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
“Just perfect”
5 of 5 stars Reviewed November 20, 2012

This was the highlight of our 7 day trip to the Tenerife Island. We had a room facing the ocean and mount Teide. The hotel is recently refurbished with good quality materials.

The room was spacious and super comfortable. We loved the sheets.

Perfect location. If we every come back we will stay here.

Room Tip: Sea view room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 22, 2012
Thanks a lot for your comment!

We are really glad you enjoyed your stay with us and that you liked our hotel in Puerto de la Cruz. We hope to see you soon again, Tenerife has many places to know!

Have our best regards!
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Alicante, Spain
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 15, 2012

We arrived very late and were pleasantly surprised to find that a cold supper had been laid on for us in the restaurant. We upgraded to a room with a sea view and it was worth the extra payment.
The weather was not good and the spa was closed because of a leaking roof. The magnifying mirror in the bathroom was mounted so high I could barely see in it, the towels could have been thicker and fluffier (due for replacement I think) and the maid did not always remember to empty the bin in the bathroom. The carpets in the corridor were badly stained and overdue for replacement. Despite, these grumbles, we liked the hotel and especially the staff who were all polite and helpful and would definitely return. The breakfast and dinner buffets were always well stocked and with plenty of choice

Room Tip: A sea view is worth the extra payment
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 16, 2012
Thanks a lot for your comment,

We are glad you enjoyed your stay with us and that you liked our hotel in Puerto de la Cruz. We are very sorry about the SPA, as it was closed due to some renovation in their facilities.

Have our best regards and hope to see you soon!
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Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

Cava on check in was a great start, receptionist very helpful and friendly parking we were lucky and got a space outside.

Only let down was three things in the spa werent working and it was raining outside and the rain wascoming through the roof.
That was the only downside,

The room was clean the power shower was great, the breskfast was fine and waiters were attentive with coffee and tea, we didnt drink in the bar as we walked in on three different occasions and noone came to the bar to serve us maybe it was closed?!

Will definately return but will make sure the spa is fully operative as we were looking forward to that part of the weekend most.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 16, 2012
Thanks a lot for your comment,

We are glad you enjoyed your stay with us. We are very sorry for any inconvenience concerning the SPA.

Have our best regards and thanks again for your recommendation. We hope to have the pleasure to attend you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 6, 2012

My first time of staying at the Beatriz Atlantis and i found the hotel excellent, i was offered a glass of champagne on arrival which was a really nice welcome,
I had requested a high floor and found i had been given what i'd asked for which was nice,
Although it was on the street side of the building you could still see the mountains and a partial view of the sea over the rooftops so it was a better view than i had anticipated,although directly opposite is an apartment block, but.If you don't want to pay extra for a sea view request a high floor on the street side.
The main foyer of the hotel is very nice easily living up to it's 4 stars, I only really spoke to one of the receptionists in my stay and found her to be polite and very helpful,nothing was to much trouble for her.
The room i was given was a double room of a good standard with a very nice bathroom which had very large shower but no bath,but this wasn't a problem. The room was clean and nicely decorated and the balcony had some very modern effect decking on the floor with some nice modern balcony chairs and a small table.
The hotel has free Wi Fi in the main reception and in the rooms although the signal was a little hit and miss in the room,but free internet was a nice bonus.
There was a nice flat screen tv on the wall in my room which had the spanish equivalent of digital tv.
I only booked bed and breakfast at the hotel but i was very impressed with the standard of breakfast on offer, a large variety of breads and cakes etc or a cooked breakfast if you want it.
The waiting staff at breakfast were attentive and polite, bringing a coffee pot and milk to your table if you wanted it,one thing i did like was you were able to make yourself a small pot of tea to take to your table which i thought was a great idea,no going backwards and forwards with your cup.
I though the breakfast on offer was excellent. I only have one small gripe which was still no proper orange juice at breakfast even at a 4 star hotel,it still appeared to be diluted orange, unless i was picking the wrong container in the morning.It was just a little strange that with such an excellent breakfast no fresh orange juice.
One thing i did like was being able to sit outside on the patio area at breakfast which seemed to be what most guests wanted to do.
I did venture up and look at the spa which is on the top floor covered by a really nice glass roof but didn't actually use it,the pools in the spa on the roof looked very nice,and at about 10£ for guests of the hotel it was a good deal.
The only downer on my holiday was the weather which was just about the worst i had had in over 20 years of coming to Tenerife,rain rain and more rain,stiil it was warm and the Beatriz Atlantis impressed me a lot i would definatley stay again
I had done a review on the Dania/Magec hotel recently where i had stayed for many years but it was time to change and move on and i think i made the right choice in the Beatriz Atlantis this was a real step up in quality for me from the Dania, i liked the Beatriz a lot,and a great location too almost on the seafront, i will definatly be coming back to this hotel,.

Room Tip: I had a high floor room on the street side,and you still got a view of the sea over the rooftops,you...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 8, 2012
Thanks a lot for your comments!!!

We are really glad your enjoyed your stay with us and that you liked our hotel. We put a big effort in offering the best breakfast we can as we know how important is to start the day with a good meal. However I will send your comment about the joice to our quality department. We are very sorry for any inconvenience concerning this issue.

Have our best regards and hope to see you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
499 reviews 499 reviews
317 hotel reviews
Reviews in 346 cities Reviews in 346 cities
448 helpful votes 448 helpful votes
4 of 5 stars Reviewed November 3, 2012

I like Puerto de La Cruz and the location of the hotel. They need to supply the rooms with reading lights and more pillows. The carpets in the hall are in terrible condition. They did not have any parking spaces,so we found in one of the shops in front of the hotel, two doors from Avis, a rental for 7E for a parking spot at the Martinez shopping center. We had a nice room with balcony overlooking the sea. We found the reception staff friendly and helpful. We drove around all day so we did not use any of the facilities.

Room Tip: We were in 517 and like the view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 5, 2012
Thanks a lot for your comment,

We are really glad your enjoyed your stay with us and that you liked our hotel in Puerto de la Cruz.

Hope to see you again soon!

Have our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2012

Stayed here at the end October for a week - adults, teenagers & small children. We were given 'mountain view' rooms except the only view from most floors is of the building opposite. Some of us switched to a sea view room when ones became available. It's worth the €10/night extra cost - spectacular! Positives about this hotel are location, cleanliness, quality of outdoor pool, efficiency and friendliness of restaurant and room cleaning staff. Negatives are extra costs for indoor pool & room safe, hit & miss wifi and tv coverage. Note that the half board cost doesn't include drinks at dinner (even water!!). The staff at reception could be a bit more helpful also. Note that interconnecting rooms are only available on seaview side - there was a mix up about this which meant some if our party had a problem at the beginning. We were very unlucky with the weather which wasn't the hotel's fault (obviously!!). However, the hotel isn't geared up for children in the rain. All in all happy with hotel and hope to return one day.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 5, 2012
Thanks a lot for your comment,

We are your enjoyed your stay with us and that you liked our hotel in Puerto de la Cruz. We will send your sugestions to the quality department for their review and analizes.

Hope to see you again!

Have our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 31, 2012 via mobile

Nice hotel. Recently refurbished l believe. Rooms clean and nicely decorated. Good location, close to main centre. Unfortunately, the staff and service was dreadful. Reception staff were cold, unfriendly and very slow. No 'welcome' and no eye contact. Had to ask 3 times for an extra pillow before it finally arrived 24 hours later. Breakfast buffet was ok providing they didn't run out of anything, when they did don't bother asking for anything to be topped up, no one pays any attention. It's a pity really as its a nice hotel but l guess as always, it comes down to the attitude of the staff which really makes a hotel good ....... or not as in this one!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Director Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, November 2, 2012
Thanks a lot for your comments,

We are very glad you enjoyed your stay with us and that you liked our hotel in Puerto de la Cruz. We are really sorry if the personal treatment was not as you expected. We will send all your comments concerning this issue to the General Director.

Have our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#4 On the Beach Hotel in Puerto de la Cruz
#10 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martianez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the "Drago" bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting - there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is "crowned" by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
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Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

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