We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Expected More” 3 of 5 stars
Review of Beatriz Atlantis & Spa Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Beatriz Atlantis & Spa Hotel to your Saves list
Beatriz Atlantis & Spa Hotel
4.0 of 5 Resort   |   Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain   |  
Hotel amenities
Ranked #14 of 83 Hotels in Puerto de la Cruz
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Expected More”
3 of 5 stars Reviewed October 7, 2012 via mobile

We have been visiting Puerto de la Cruz for over 20 years but this was my first visit to the Beatriz Atlantis. We chose it because of the reviews and due to it's fairly recent renovations. Whilst it was very clean and efficient it was lacking any authenticity and atmosphere. The rooms are the size of large kennel, there is no fridge, no tea/coffee making facilities unless you pay €4 per day. The sea views from the room was appreciated but the pool was disappointing. There is very little natural shade in the form of trees etc but fortunately this is not really needed as the pool is in the shade for most of the day. If you are looking for more authenticity from your holiday then look elsewhere. If you prefer a Holiday Inn type holiday then this is the one for you.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Departamento Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, October 10, 2012
Thanks a lot for your comments!

We are very sorry you will completely enjoy your stay in our hotel in Puerto de la Cruz.

We are grateful for your comments and will try to improve the points you highlight where we can.

Have our best regards,

Sincerelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

661 reviews from our community

Traveler rating
    207
    299
    106
    33
    16
See reviews for
122
378
31
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 19, 2012

My 17 yr old daughter, Aunt and 20 yr old cousin stayed for a week from 11th to 18th September on a girls only holiday. We had 2 double rooms which were on the 12th floor overlooking the front of the hotel (good view of Mt Teide). Hotel is very nice and in my opinion the best bits are :
Great location, right on the sea front, only a few mins walk into town.
Good food, dining room v nice with option to sit outside under canopy. Waiters and waitresses are extremely friendly.
Good bar with lovely outside seating area.
Hotel is very clean throughout.
Lovely rooms, modern furniture, good bathroom.
Fabulous reception area, light and airy.
Nice pool with plenty of sunbeds and seating. Good pool bar.
Spa.12 euros to use the pool with hydrotherapy, turkish bath and sauna. Good views of Puerto from the spa.

Things that would have made the hotel even better are :
Tea/coffee making facilities in the rooms.
Not having to pay a 20 euro deposit for pool towels.
Softer beds !


Overall, we found the hotel very good, great for families or couples. We would have loved a sea view room but these are charged a supplement of 11 euros per night and we decided that we would not be spending enough time in our rooms to justify the extra charge.
Other guests in the hotel were mostly Spanish and we bought a phrase book in an attempt to use more Spanish during our stay but were not too confident about our pronunciations !
I love the resort, it has real character and charm.with stunning views of the surrounding landscape.
I highly recommend this hotel, we had a lovely time during our stay.

Room Tip: A room on a higher floor will give better views. If you don't mind paying extra i think that a s...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Departamento Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, October 10, 2012
Thanks a lot for your comment!

We are very glad you enjoyed your stay with us and liked our hotel in Puerto de la Cruz. We take note of your recommendations and will deal them with the departments related.

Have our best regards.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 24, 2012

The hotel was marvellous. It is close to the sea. I had a room with seaview. The bedroom was modern decorated and the bathroom seemed to be quite new as well. At my arriving they offered a glas of champagne. The service was at the reception was perfect and friendly. My breakfast was included.
The buffet in the evening was in my opinion to expensive (25,00 €). The service was quick and friendly to the customers but I could see, that the headwaiters kept bossing the waiters around.

I stayed for just one night and I would come back at an instance.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Quality A. Director at Beatriz Atlantis & Spa Hotel, responded to this review, September 12, 2012
Dear Guest,

Thank you very much for taking the time to comment about your experience with us at Beatriz Atlantis & Spa.

I am glad to read that you liked our facilities and the service in reception and restaurant.

On the other hand, I take good note of the "bossing around" of the headwaiter to the staff. I am sure we can improve this part.

We look forward to welcoming you soon.

Kind regards,

Fernando Benítez
Quality A. Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago del Teide, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 15, 2012

It says on the web site that their is ample car parking but that you must book it. I tried to book the car parking when making the reservation but was unable. I sent four emails to them asking for car parking but did not have the courtesy of a reply. On arrival the receptionist just shrugged his shoulders and said there was no spare parking. We had to park 20 mins away on foot and as my wife is disabled we had to take taxis. The shower was beautiful but very slippery. We asked for a bath mat but none turned up. It takes a 10 mins for them to order a taxi for you.
Some of the staff were great, smiling and helpful but a few were miserable and uncaring. Its a shame as the hotel is very well kitted out, the breakfast staff really attentive and kind and the breakfast food very good. We stayed five days and the room was well cleaned every day

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Departamento Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, October 10, 2012
Thanks a lot for your comment!

We are very glad you enjoyed your stay with us and liked our hotel in Puerto de la Cruz. We are taking not of your negative comments in order to treat them with the responsible department. Thanks for telling us so we can solve them for the future.

Have our best regards.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanzarote, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 27, 2012 via mobile

Stayed 5 nights - 2nd visit to Puerto De La Cruz - had a very pleasant stay - staff most helpful, happy and polite, a rare quality nowadays! Hotel very clean, Lounge/Bar very formal - could do with a refit to a normal bar displaying drink other than spirits. They specialise in cocktails, but do sell beer also at reasonable price. (Only San Miguel 5.4%)
Overall highly recommended - buffet breakfast excellent too. Ver Central - €3.20 taxi from bus station!

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Departamento Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, October 10, 2012
Thanks a lot for your comment!

We are very glad you enjoyed your stay with us and liked our hotel in Puerto de la Cruz. Hope you are comming again for a 3rd time visit!

Have our best regards.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Pennsylvania
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 25, 2012

This was my second time staying at this hotel. This time I was here for a week on business. The hotel has a terrific location across the street from the beach, and a block from the water attraction Lago Martianez. It is an easy walk to Plaza Charco and the pedestrian walk along the sea. There are loads of restaurants and shopping nearby. The hotel was completely booked for some football tournament, and so our room did not have a great view. Still, the rooms are spacious, with balconies, modern bathrooms, and free wi-fi. The pool is very nice, with plenty of loungers. While the pool technically closes at 6:00pm, nobody will kick you out for swimming later. The breakfast buffet is excellent, with fresh juices, breads, pastries, fruit, meats, omelettes, eggs, bacon, and even champagne. Be sure to sample the local gofio (I mixed coffee and chocolate milk in mine). You can sit inside for breakfast, but why when there is a lovely outdoor space under a pergola near the pool? Waiters will bring you coffee tableside. My only complaints were that the air conditioning, especially at night, could be better, and one day housekeeping somehow skipped our room. I would be happy to stay here again on a return visit.

Room Tip: Be sure to ask for either a view of the sea or of El Teide.
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego P, Departamento Comercial at Beatriz Atlantis & Spa Hotel, responded to this review, October 10, 2012
Thanks a lot for your comment!

We are very glad you enjoyed your stay with us. We take note of your comments about air conditioning in order to solve it.

Have our best regards.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modiin, Israel
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 14, 2012

We stayed in the Beatriz Atlantis for the first part of our honeymoon. We received a nice fruit basket in the room and champagne at the front desk, and the staff was always very friendly. The room was nice and clean, and the dining room had a large variety of good food for dinner. We would definitely recommend it!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz_Atlantis, Commercial Dpt. at Beatriz Atlantis & Spa Hotel, responded to this review, July 25, 2012
Dear Sir/Madam:
We are delighted with your rating and good comments. We are glad that you had such a very nice stay in Puerto de la Cruz.

I'll pass on your congrats to our staff. Thank you very much again.

-Hotel Beatriz Atlantis & Spa-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Beatriz Atlantis & Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beatriz Atlantis & Spa Hotel

Address: Avda Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#5 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
#12 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Atlantis & Spa Hotel 4*
Number of rooms: 320
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Beatriz Atlantis & Spa Hotel is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martiánez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the “Drago” bar with evening entertainment and chill out terrace.The mini club for our little guests and the private parking complete the offer.All your events find a special place in the Hotel Beatriz Atlantis & Spa.Conference, conventions, incentive or meeting – there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is “crowned” by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HotelTravel.com, Agoda, Priceline, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Beatriz Atlantis & Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz

Owners: What's your side of the story?

If you own or manage Beatriz Atlantis & Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.