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“Wonderful but lacking” 3 of 5 stars
Review of AC Hotel Gran Canaria by Marriott

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AC Hotel Gran Canaria by Marriott
4.0 of 5 Hotel   |   C/ Eduardo Benot 3, 35007 Las Palmas de Gran Canaria, Gran Canaria, Spain   |  
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Ottumwa, Iowa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wonderful but lacking”
3 of 5 stars Reviewed February 12, 2013

Stayed here over christmas. As it happens a lot in Spain, the hotel was very understaffed. Long lines and wait to check in. My check in time took me over 45 minutes which is not good. Rooms and toiletries were very good.
The pool was the big dissapointment. There were no towels and when I called the front desk to bring some up they said that guests have to come down to the lobby to get them (I was in my speedos) and that I had to deposit 10 euros per towel. I told them to charge them to my room but to my surprise they said "only cash". I would have loved to order a drink by the pool but I never saw a single staff. There were very few chairs by the pool and the worse part: the pool is not heated and it is ICE cold! It was sad to see the people at the Hotel Isabel nearby swim at their rooftop pool and nobody swimming in ours. Of course the children were dissapointed. Towels are not replentished at the gym and the saunas were not working.
The location and the breakfast are amazing! Huge potential for this hotel but not there yet.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Dublin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 12, 2013

I stayed in AC few moths ago with my boyfriend. The hotel itself is just perfect. Rooms are quite big and very clean, and the most important is that the beds are really comfy. Great location, port, beach and a shoppping centre just at the corner. Oh and of course the smming pool on the roof, exellent. Recepcionist was very nice for us and very helpfull. I would recomend this hotel for sure.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 8, 2013

This is obviously a hotel meant for business people, which is why it probably didn't work for us on holiday. Some things were very good, and some things were surprisingly poor.

Some of the staff were excellent, including one concierge, one waitress, one waiter and the lovely Housekeeper. Some staff were very poor, including most of the concierges. It was very noisy from traffic and young business people letting off steam. The food at breakfast was good but the coffee and tea facilities dire. Dinner was very good. The downstairs bar was so unobtrusive that you could see people searching for it until they gave up and asked. The extractor fan in the bathroom didn't work. The staff were puzzled when asked for information about local buses etc; and we didn't find out until the last day that there are some folders with tourist brochures in. The view was great and the rooms clean and comfy (if sparse). Irritating not to have tea and coffee making facilities in the rooms.

Room Tip: If you ask for a north-facing room fairly high up you will be able to see both the harbour and the b...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford,UK
Top Contributor
122 reviews 122 reviews
119 hotel reviews
Reviews in 116 cities Reviews in 116 cities
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed January 31, 2013

Lovely hotel room, plenty of space with separate sitting area. Nice pillows, though the bed was much too firm for us. TVs in both bedroom and sitting area, and a balcony (no furniture) going round the two rooms. Couldn't get the air-con to work, perhaps it is switched off in winter, so we did have to sleep with the sliding door open to the balcony.The hotel is a round tower block, and easy to see as you approach along the Avenida Maritima (get off at the Santa Catalina exit or you shoot straight past). To get in the hotel there are a lot of steps to the entrance, but there is a service lift just to the right of the steps and if you buzz they will bring the lift down for you. No parking at the hotel. We parked in the Parking Elder, which is very close to the hotel but cost us €26 for one day. Not easy to get to after pulling up outside the hotel because of the one-way systems, so easier to go straight in there as you come off the motorway. Hotel has free wi-fi in the lobby, which worked very well. A pity they do not extend this free facility to the hotel rooms.Good breakfast buffet. About 5 minutes walk to Las Canteras beach - a number of restaurants there - and about 15 minutes walk to El Corte Ingles on the main shopping street.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 30, 2013

What a wonderful place. Great location, great rooms. The service was really good, friendly staff and really helpful and the rooms were brilliantly clean. We had a great view from one of the top rooms looking out to the sea. Highly recommended. I would stay there again in a flash!

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 28, 2013

I was looking forward to 5 nights in the AC Marriot in Las Palmas. My girlfriend was there on business and persuaded me to join her although I would arrive before her and depart after her. She previously contacted the hotel by email to make the necessary arrangements for me. They were slow and intermittent in replying with little or no clarification. In the end she telephoned 3 times. She was very clear that a double bed would be preferred and was told that it would be granted.
On my arrival via the Courtesy Shuttle bus, I checked in. On opening the door to the room I realised it was 2 beds pushed together. I went back down to reception and told them that they had better change the room or they would have Mrs. P to deal with (Mrs. P is German and no nonsense). They obliged. The room was ok, a tad on the small side. Minimum toiletries supplied, hair and body shampoo, body creme…no conditioner but a shoe cleaning sponge – perhaps this served 2 purposes; nourishes and shines shoes and hair alike. I did have to question my self if it really was a Marriot???? For some reason, house keeping decided not to replenish my now dwindling supply of the above. I pointed this out to reception, of which that evening, 2 of everything was on the floor outside the room?
The noise from traffic and buses woke me at 6am….the balcony door was not closed properly….I latterly discovered the lock was broken, thus not closing properly. I bent it back in to shape although I lost a finger nail.
Breakfast was on the top floor (p.22) – it had great panoramic views. The choice of “COLD FOOD” was minimal and no hot food to be seen.
The swimming pool on the roof was tiny – about a dozen beds around it, many of them broken. These beds seemed mainly taken up by cabin crew from various airlines that were staying there. No pool side service.
Wi-Fi, somewhat intermittent, couldn't get in the room but sparsely in reception. Occasionally it happened as long as the various cabin crews hadn't over run it.
In essence, I am very disappointed with all aspects of this hotel and has put me off ever staying at another Marriot again. I travel a lot and generally tend to use boutique hotels – I find them much more personable and pay more attention to detail. Lesson learned, stay away from the corporates, there always seems to be a degree of arrogance. Also, this was not a cheap hotel.
One final thing, if you don’t like queuing, don’t stay here. There are 3 lifts servicing 22 floors, when its busy you could wait for ages…..all in all…a complete waste of 5 nights (apart from Mrs.P)….

Room Tip: If you like peace and quiet this hotel is not for you; I was going to say book rooms high up and tow...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Yeovil, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 19, 2013 via mobile

Stayed here for a business trip for two nights, it's a good location fairly central and close to the beach. Rooms are fairly standard, bizarre sliding bathroom door.

Used the restaurant on the first night and the food was very poor. Nobody else in the restaurant- two fixed menus but poor quality. The first was seriously undercooked for a friend too.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about AC Hotel Gran Canaria by Marriott

Address: C/ Eduardo Benot 3, 35007 Las Palmas de Gran Canaria, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Las Palmas de Gran Canaria
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Gran Canaria by Marriott 4*
Reservation Options:
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Also Known As:
Ac Gran Canaria Hotel
AC Hotel Gran Canaria By Marriott Las Palmas De Gran Canaria

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