I was looking forward to 5 nights in the AC Marriot in Las Palmas. My girlfriend was there on business and persuaded me to join her although I would arrive before her and depart after her. She previously contacted the hotel by email to make the necessary arrangements for me. They were slow and intermittent in replying with little or no clarification. In the end she telephoned 3 times. She was very clear that a double bed would be preferred and was told that it would be granted.
On my arrival via the Courtesy Shuttle bus, I checked in. On opening the door to the room I realised it was 2 beds pushed together. I went back down to reception and told them that they had better change the room or they would have Mrs. P to deal with (Mrs. P is German and no nonsense). They obliged. The room was ok, a tad on the small side. Minimum toiletries supplied, hair and body shampoo, body creme…no conditioner but a shoe cleaning sponge – perhaps this served 2 purposes; nourishes and shines shoes and hair alike. I did have to question my self if it really was a Marriot???? For some reason, house keeping decided not to replenish my now dwindling supply of the above. I pointed this out to reception, of which that evening, 2 of everything was on the floor outside the room?
The noise from traffic and buses woke me at 6am….the balcony door was not closed properly….I latterly discovered the lock was broken, thus not closing properly. I bent it back in to shape although I lost a finger nail.
Breakfast was on the top floor (p.22) – it had great panoramic views. The choice of “COLD FOOD” was minimal and no hot food to be seen.
The swimming pool on the roof was tiny – about a dozen beds around it, many of them broken. These beds seemed mainly taken up by cabin crew from various airlines that were staying there. No pool side service.
Wi-Fi, somewhat intermittent, couldn't get in the room but sparsely in reception. Occasionally it happened as long as the various cabin crews hadn't over run it.
In essence, I am very disappointed with all aspects of this hotel and has put me off ever staying at another Marriot again. I travel a lot and generally tend to use boutique hotels – I find them much more personable and pay more attention to detail. Lesson learned, stay away from the corporates, there always seems to be a degree of arrogance. Also, this was not a cheap hotel.
One final thing, if you don’t like queuing, don’t stay here. There are 3 lifts servicing 22 floors, when its busy you could wait for ages…..all in all…a complete waste of 5 nights (apart from Mrs.P)….
If you like peace and quiet this hotel is not for you; I was going to say book rooms high up and tow...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.