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Ciudadela

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Grupotel Macarella Suites & Spas: Traveler Reviews


Gran Via Son Xoriguer s/n | Urb Son Xoriguer, 07769 Ciudadela, Minorca, Spain
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85% Recommend
4.0 of 5 stars 56 reviews
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Child Friendly Aparthotel - Fantastic Place

Grupotel Macarella Suites & Spas

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4 of 5 stars
Sherlock2   1 contribution
Burnley
Jun 13, 2009 | Trip type: Family

Very good service at the Hotel. Great if you have kids. The people of Menorca seem to love children and staff at the Hotel are very friendly indeed. Outdoors Swimming pool is great for both adults and small children. The Spa is very good and really worth a try. The salt and herbal treatments are superb and really make you relax!. Internal pool is not exactly suitable for young children though, and even though their brochures don't mention anything it is actually unsuitable for children under the age of 11.
The location is excellent and you can go to the beach nearby or explore the multiple little coves and beaches along the left hand side of the Island. It's a very pretty island and you feel very safe there. Marina is small but very nice. I vividly recommend the restaurante "El Quijote". If you are ineterested in good spanish food with excellent presentation and very friendly atmosphere than this is the restaurante you want to try. Don't fall for the restaurantes right in front of the marina because the price and quality are not that great. Also, if you think you can sit down and watch the marina, you can't really, because all restauranteurs park their cars right in front of the marina blocking the pleasant view.
All together an excellent holiday in a great place, with good food and nice people.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25_34
  • Member since June 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
Great location. Enjoyable stay.

Grupotel Macarella Suites & Spas

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4 of 5 stars
P01904   24 contributions
Manchester
Oct 5, 2008 | Trip type: Family
1
person found this review helpful

We spent 2 weeks in September at the Macarella with our toddler and baby and had a very enjoyable stay.
No problems checking in. Our request for ground floor rooms was met and we were pleasantly surprised at the size of the rooms and also the quality and content of the acccomodation. (Additional baby equipment, such as sterilisers and the like, can also be hired from local companies if desired.) The room was clean on arrival and the air-con worked well.

Food at the hotel was quite good. There was lots of choice at breakfast (hot and cold buffet) and similarly there was a good selection on offer in the evenings. Service in the restaurant was also pretty good throughout our stay. There is also a pool side snack bar that was very quick and efficient. Staff were all hard working, friendly and helpful.

The pool is quite safe for toddlers as there is a very shallow slope in and also a separate splash pool for them. No problem getting sun beds as other guests have mentioned. In fact I'd say there were too many! Pool area was generally kept clean but a few broken drainage grills should have been replaced as they could have been a potential hazard.

Service in the bar in the evenings was also good and the drinks sensibly priced. Every evening at 8.30pm there was a kids mini-disco on the outside bar terrace which was well loved by the youngsters. I thought it might be too late for our 18 month old but she soon got into the swing of it. Only minor gripe was that you had to climb a flight of steps to reach it which was a bit of a chore when you have two buggies to contend with.

Calan Bosch is an ideal resort for toddlers. Its quite compact and from the Macarella to the harbour is less than a five minute stroll. There were dozens of restaurants to choose from around the waters edge and although many of them have very similar menus we didn't have any bad meals when we ate out. For those that enjoy the traditional English breakfast, the "Mega English" rolls in at £5.50 including tea or coffee and toast.
There are also a few small arcades for the kids, plus the Goody Goody Park containing a pool with slides, bouncy castles, mini bikes, crazy golf and more games machines. There is also a road train which takes you on pleasant 20 minute round tour of the resort. Quite expensive at £6 per adult though. The beach also turned out quite expensive with 4 sunbeds and 2 parasols costing £33 for the day and if you have very small children you probably aren't going to get your money's worth.
Far better value for money is the local bus service for which £1.40 takes you 20mins to the larger town of Ciudadela which is interesting for a look around. The buses were more like air-conditioned coaches and the driver automatically opens the luggage doors so everyone can throw in their buggies.

All in all, a quiet, child friendly resort and a pleasant stay.

  • Liked — Location, coice of food, pool, rooms.
  • Disliked — A few minor gripes with steps in the hotel and the odd dried up chop at the evening buffet
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since December 03, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
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Average price*: $216 (year-round)
Great Room, Facilities Not Great Though!

Grupotel Macarella Suites & Spas

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4 of 5 stars
abbey-7   9 contributions
surrey
Sep 24, 2008 | Trip type: Family

We went for a 10 day stay to The Macarella mid September, my Husband, 2 children (3yrs and 5months) and I.
The negatives:
Indifferent, not overly friendly or helpful reception staff. We arrived at 11pm to be given a room key and map of where our room was, no help with the bags.
Breakfast for 2 adults one child cost 35Euro which was vastly overpriced for the standard of it ( go to the marina restaurants where you will get full breakfast for 3 or 4 Euro)
Pool was not well cleaned, especially the smaller pool which had lots of floating debris if you looked closely enough, the grating around the edge was in need of a deep clean.
The maid did a very quick clean every day which was mostly sufficient apart from the floor not being hoovered/swept well enough.
The kids club was a young girl sitting to the side of the pool with paper and crayons, nowhere near a kids club facility.
The Positives
The room was really nice, a decent size with nice pool views, well furbished and equipped.
The pool area was well laid out, plenty of sunbeds etc.
Very close to restaurant s and bars at the marina.
5 minutes to the sandy beach which was small but very nice.
Calan Bocsh is a great area for young fanilies as the kids are catered for very well everywhere.
IN SUMMARY: Great if you want a lovely room and pool but dont need any other facilities, are willing to source food elsewhere and are able to entertain your kids without the club!

  • Liked — The room and pool
  • Disliked — The lack of facilities where not 4* or anywhere near
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
Great location - everything else a complete let-down

Grupotel Macarella Suites & Spas

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2 of 5 stars
Bubbles1306   2 contributions
Cheltenham
Sep 20, 2008 | Trip type: Family
1
person found this review helpful

Where shall I start? I have never actually written one of these reviews, mainly because I have always been so careful in my choice of hotels and spent many an hour online reviewing them.

That is the only reason we booked this hotel - the reviews on Trip Advisor.

Maybe we are too used to the 5* Luxury we enjoy in Cyprus and we have been too spoiled - but for a quick week in the sun, we decided to try Menorca.

The Island itself is lovely. Very green. The area we were staying in was quite nice. The Marina was nice - found a stunning fish restaurant (The Aquarium). The only issue for us were too many Burger and Pizza joints - even a kebab bar!!! Looks a little like a British seaside resort, but abroad. Fine if thats your kind of thing. Its not ours. We are a young couple with a 3 year old little boy. The resort in itself feels very safe. The beach is nice, but for 20 euros a day, the sun loungers can get very expensive over a week's stay. But none the less, a nice beach.

The hotel? Awful. Only word for it. As I've said, it may be purely down to the fact that we are used to different standards - but given that it has a 4* rating, I was somewhat suprised with some of the standards...........

1. Reception staff very rude, unhelpful.
2. Pool was exceptionally dirty - all of the vents that run along the pool are black with grime. Awful smell too.
3. Pool Bar is like an old fashioned school tuck shop. Rarely staffed. You had to wait a long time to get any service.
4. The pool is situated right next to the main road going through the resort - not exactly peaceful!!!
5. The rooms? Well, spacious enough. The beds are like sleeping on concrete. Asked for some help with the beds as we werent sleeping - got told "nothing we can do".
6. There were stains on the shower curtains. Wont say what I think they were.
7. The apartment did get cleaned, but of a fashion. All they did was straighten the sheets.

If you are booking this hotel because it has a kids club (like we did) think again. It is literally, one seat in a shady corner with some paper and pens - thats it! Literally, thats it. No entertainment, nothing. We saw a lady once, doing some drawing with one german child. Cannot quite understand how they can state its a kids club. Awful.

Maybe you will find this useful - maybe you wont. Maybe (as I have said) we are used to more of a luxurious hotel - but I wouldnt ever return to the Macarella.

Hope you find this useful!!

  • Liked — Location only good point
  • Disliked — Everything!!!!!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since September 20, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
great location

Grupotel Macarella Suites & Spas

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4 of 5 stars
supercroat   2 contributions
cheshire
Sep 5, 2008

just returned from a 1 week stay at the macarella with partener and kids 2 and 9.(jamie and georgia if you read this and were there at the same time).HOTEL-lovely location,a couple of minutes walk from small sandy beech an excellent harbour area with loads of restaurants.great to walk around of an evening.room was excellent;we had pool view ,good size esp bathroom(separate shower and bath).good air-con,t.v.(with bbc 2!!).food/restaurant--we stayed h/board and found the breakfast to bo sufficient to start off the day.no great full english but plenty of pastries,cereals,fruit,toast.the evening meals were always very good quality and freshly cooked but quite repetitive(buffet style)so we never left feeling still hungry.POOL-great esp for kids.looks fairly small on pictures but not so.staff were brilliant,like mentioned on other reviews ,they love the kids....menorca on tho whole is great for a family holiday.recommend to visit cala galdana beach(abou 40 mins drive) for crystal clear sea.also mahon harbour is worth a visit......enjoy!

  • Date of stay August 2008
  • Member since February 20, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
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Grupotel Macarella Suites & Spas Also Known As

  • Grupotel Macarella Hotel
  • Hotel Grupotel Macarella
  • Macarella
Address: Gran Via Son Xoriguer s/n | Urb Son Xoriguer, 07769 Ciudadela, Minorca, Spain
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