Overal it is hard to find a problem. We stayed for two weeks at end of May. For the most part i would agree with the reviews. The hotel is quite, but somewhat let down by the area. The food was good, with prehaps the Gala meal being a slight let down, as it lacked choices, which were avaialble on all other days. It must be said that if you did not like one of the courses an alternative would be offerred. The restaurant and bar staff could not be faulted and are one of the best parts of the hotel.
The UK TV helped the absence of evening entertainment. We took the Radio times, but UK news papers were avialable daily, without charge.
The Spa was good but a little limited. The Massages also a disappointment, particularly as Reception tried to charge me for one which I did not have!
We did some a few young children from 7 to 12, who always found sometihng to do, but I would say this hotel is not suitalbe fo children. I always wonder why babies, less than a year old are taken on holidays which require a flight!
I would recommend the hotel but the area has little to offer, although the old capital is well worth a visit and we used the hotle mini bus for this and found this particularly useful.
The hotel itslef is very good for wheelchair users.
Gorund floor for access to pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 13, 2013
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First of all, we would like to thank for your time relating your experience at our Hotel.
On the hand, we inform you that all comments and suggestions are a very important tool in order to assure the improvement in all our standards of service and product.
We assure you that everything will be done to make your next stay very pleasant and enjoyable.
On behalf of all our Team, thank you again and we hope to welcoming you again.
Looking forward to hearing from you,
Gustavo Gómez Torres
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.