We stayed for 5 nights in mid May, had a wonderful time. The building is stunning, and the art adds to the ambience of the place. We had afternoon tea every day in the courtyard (served by Eva, who was wonderful), as were all the receptionists- Jaime, Patricia, and Maria Rosa.
I've read some of the negative reviews-particularly the noise issues, and can understand what they mean. We were lucky in that the adjacent rooms were taken by quiet people, but door slamming noise was an issue. If we had noisy people next to us, I think it could have been a different experience. But, the building is what it is.
I also think the management could tone down a bit on selling all the extras, such as beauty therapy etc. You pay a lot to stay here anyway.
Would I stay again? Definitely.
Would I recommend it? Certainly.
It's a beautiful place with dedicated and friendly staff.
Hope this helps you make up your mind.
Thanks for reading.