Stayed here for four nights for our wedding anniversary. On arrival our room was not ready so were told to go buy lunch and come back. No drink was offered to us as in other five star establishments that we had stayed in.
The breakfast was the best thing about this hotel. Everything you could want.
We did not eat our evening meal in the hotel as although they had a bistro (for lunch), the hotel dining room was not open every day for dinner. We found this out when we wanted to eat in the hotel for our special meal but were told it was closed and we could eat in the bistro. We had already had lunch in the bistro and the menu was exactly the same lunch and dinner so we had no option but to go out to eat. We did mention that it was a shame because it was our anniversary, but the reception staff just carried on talking amongst themselves. We found the reception staff courteous, but not friendly.
The pool areas are spectacular, but unfortunately is let down by the cleaning around the pool. We noticed an item of rubbish three days running near the edge of the poolside which had not been removed. The spa was nice, but the indoor pool could have done with a clean, and some rusty areas sorted out.
The hotel is about a 40 minute walk into Palma, which is ok going down, but better get a 5 euro taxi coming back unless you are ultra fit! There are no shops nearby, but the hotel does provide english papers free at breakfast which was a nice touch. About at 15 minute walk away in the opposite direction to Palma you will find a large shopping centre which we came upon by chance, which had lots of shops such as Zara and a hugh H & M, also Carrefour.
The rooms were cleaned to a satisfactory standard, no turndown service, and we did not actually see our maid in all the five days were there.
I think the hotel should open its main dining room in the evening and offer perhaps a buffet for those staying on half board. We were lucky that we did not pay the £300 to go half board for 4 days, because we would have been really angry to have to eat in a bistro with the same menu.
Would we come again. Possibly, but only for 3 days max and definetly get a cathedral view room on a high floor.