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“An excellent hotel and experience” 5 of 5 stars
Review of Sheraton Mallorca Arabella Golf Hotel

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Sheraton Mallorca Arabella Golf Hotel
5.0 of 5 Hotel   |   Carrer de la Vinagrella | Urbanization Son Vida, 07013 Palma de Mallorca, Majorca, Spain   |  
Hotel amenities
Ranked #13 of 66 Hotels in Palma de Mallorca
New York, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“An excellent hotel and experience”
5 of 5 stars Reviewed August 19, 2012

Babette and the team are excellent. We just returned home from our trip and my husband and I had a tremendous visit and thoroughly enjoyed spending time and staying at your property. We appreciated the upgrade. everyone from the F&B staff, to the front office to the concierge was excited, enthusiastic, attentive and caring and we definitely will hope to return on our next visit to the island!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, August 20, 2012
Dear guest we highly appreciate your comment posted here in tripadvisor. Thank you very much for taking the time and the whole team is very happy that we made your stay so enjoyable for you. Back in New York we hope you will chose the Sheraton again in the future if you might come back to the island . We would be very happy to welcoming you back .

Sunny regards from the whole team

Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    77
    38
    8
    7
    1
See reviews for
21
59
6
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Weston, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2012

When In Palma I always stay at the Sheraton Arabella. The excellent service has been consistent for the 15+ years that I have stayed on this property. The staff is the best and most attentive of any of the Sheratons I have ever visited. Highly recommend it for both business and a nice golf getaway.

Room Tip: Rooms ovelooking the pool with a balcony are the best!!
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, August 7, 2012
Dear guest
we are very happy to read this positive comment about our hotel and especially from you as a real loyal, repeating guest.
We are more than happy to welcome you back each time .
The team is appreciating very much that you have taken your time to post your opinion and we hope to see you back real soon

Best regards

Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2012

Wonderful friendly staff. Clean, spacious room (Junior Suite) with fabulous views over golf course. Room slightly dated but all freshly painted. Fabulous golf according to my husband and son. Beautiful pool area and lush garden. Unfortunately on one of the days at the pool a German woman complained about the noise two little boys were making in the pool and an English gent backed up her complaint. I must say I was so disappointed to see the life gaurd speak to the mother of the two boys. She promptly removed them from the pool and left. If the pool area is not somewhere small boys can have lots of fun and make some noise I dont know where is.The only other complaint I have is the same as the other reviewers - the food. Very, very poor and ridiculously expensive. Get a taxi to Palma!

Room Tip: We asked for late checkout and could not keep our own room so were moved to a small double - very, v...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, July 17, 2012
Dear guests,

Thank you very much for taking the time to post your comments regarding your recent stay with us.

We regret your experience in the swimmingpool and that the food did not meet your expectations. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

Looking forward to welcoming you again in the near future, we send you

sunny regards from Mallorca
Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 19, 2012

The Sheraton is in a good location set beautifully on the golf course. However, the hotel and its rooms are very old and outdated. We were in a room on the first floor and the room furniture were all stained from years of use. We also had alot of mosquitoes and small fruit flies in the room. Would definitely not recommend this hotel simply based on this.

Hotel reception staff tend to be a bit sexist and only addressed male members of our family. Which I found rather offensive. Other staff (F&B and houskeeping) were all good quality and helpful.

Hotel gym equipment was also very old and the gym itself is very small but well equipped.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, June 20, 2012
Dear guest,

Thank you very much for your comments.

We regret that your experience did not meet your expectations. Guest's feedback is very important for us and we will forward your comments to our team.

We hope you give us another opportunity and please feel free to contact us directly if you wish to comment anything else.

Best regards,
Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brit in Switzerland
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 7, 2011

Nice property with a surprisingly "small hotel" feel for a Sheration, particularly when relatively quiet as during our visit. Friendly and helpful staff, and for once very good previsit organisation of tee times, treatments etc. Clean and well cared for, although starting to show signs of wear and tear since last refurb. Great location for the 3.5 golf courses, all of which are well maintained and a decent challenge. The inclusive golf room rates are worth it if you plan to play daily. SPA and relaxation areas are nice, ask for a golfers massage from Anja. I would echo the comments that the service, atmosphere and price/quality in the restaurant currently don't live up to the rest of the hotel. In you are staying B&B, for the sake of 20minutes in a taxi, even factoring in the 20-25eur round trip fare to the city centre you can eat better (variety, quality, atmosphere) at Mallorca's top resataurants for the same or less money.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, December 8, 2011
Dear guests,

Thank you very much for posting your nice comment on tripadvisor.

We feel sorry that the atmosphere and price/quality in our restaurants did not meet your expectations. Guest feedback is very important to us in order to continuously maintain and improve our standards.

We hope to welcome you soon again and send you
sunny regards from Mallorca,

Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 4, 2011 via mobile

With its 3 excellent courses and convenient shuttle transfers this is a good choice for keen golfers. The caddy masters even clean your clubs. We were however very disappointed with the slow and unsatisfactory service at dinner in the Plat d'Or restaurant.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, November 7, 2011
Dear guests,

Thank you very much for taking the time to post your comment regarding your recent stay in our hotel. It is important for us to get feedback from our guests.

We regret that your experience in our restaurant Plat d'Or did not meet your expectations and will take your comments as an opportunity to improve our service.

We look forward to welcoming you soon again.

Kind regards,
Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 3, 2011

Our group of 9 golfers spent a great golfing holiday in this golf resort at the end of October. Everything worked perfectly, including the transportations from and to the airport and the golfing tee-times. SPA in very nice as well as the rooms. Specially golf courses Son Quint and Son Muntaner were in good condition, despite of some heavy rain in previous days.
We also got good and very quick responses to all our e-mails before the trip. So special thanks to Ms Lakenmann! We can really recommend this place to all golfers. Olli P.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, November 7, 2011
Dear guests,

Thank you very much for your nice comments on tripadvisor. We are very pleased that you had a good time in our hotel.

Guest's feedback is very important for us and we will certainly forward your comments to our team.

We look forward to welcoming you and your group again in the near future.

Best regards,
Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Mallorca Arabella Golf Hotel

Address: Carrer de la Vinagrella | Urbanization Son Vida, 07013 Palma de Mallorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Palma de Mallorca
#8 Romantic Hotel in Palma de Mallorca
#13 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sheraton Mallorca Arabella Golf Hotel 5*
Number of rooms: 93
Official Description (provided by the hotel):
Set among Mediterranean style gardens and the fairways of the prestigious Son Vida golf course, the ArabellaSheraton Golf Hotel Son Vida provides extraordinary golf facilities in a setting of grandeur. Located near the ancient port city of Palma, this intimately charming hotel was designed in the style of a Spanish mansion and reflects authentic Mediterranean architecture. ... more   less 
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Also Known As:
Arabella Sheraton Son Vida
Sheraton Palma De Mallorca
Palma Sheraton
Sheraton Mallorca Arabella Golf Hotel Palma De Mallorca, Majorca

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