We usually stay at either the Victoria or the Palas Atenea, but neither had a suite available, we decided to give the Saratoga a go. If you have a car then you have to pay for Hotel parking as street parking is almost impossible, but if you intend to stay in the centre and tour the old town on foot for a few days, then a car is not required as the location is excellent for everything, including some of the finest restored architecture in the Europe, and world class shopping. Palma is a magnificent city. Virtually across the road there is a pedestrian area full of restaurants of every description. We ate there but it was not a memorable meal. Some 150 meters to the right of the Hotel there is a line of restaurants frequented by locals, and that is always a good sign. For us Cellar Supremsa would have been a better idea as it is one of the very few restaurants still serving Mallorcean specialities such as Mallorcean fritto, tumbet and lomo con col, in an original 1950´s setting where the waiters still wear black ties and have a cheerful attitude,. It’s a fun eatery.
It must have been the bell hops first day as he did not have an inkling of what he was doing. Our suite was large and ultra modern with a good room divider. Towels and soap were few, but the toilet seat was spring loaded and went down by itself. Wow! Dressing gowns were provided, but no slippers, and coat hangers were in short supply. There was no tea or coffee or maker. There was no vanity mirror in the bathroom, and for a woman, a good light for her make up is a must, the lighting was so bad it was even difficult for me to shave. Rather oddly the wardrobe is in the bathroom! The pillows were very, very flat and the first night we supplemented them with cushions. On day two the telephone was fixed and the maid provided us with a selection of pillows. Lovely lady. It looks like the whole hotel had a recent makeover as all of the furnishings are excellent order and immaculately clean. We paid twenty Euros a day extra for a sea view, which turned out to be partial, but we could have been facing a brick wall, so maybe paying the extra was not a bad idea as, this is a very well sought after area in town, and there are many very luxurious apartment blocks close to the left and right of the Hotel. This area is the Beverly Hills of central Palma.
There is a sort of live jazz on four nights a week. I am not sure of the reasoning for this as the bar where the musicians play is on the top floor, small, a bit stuffy and also acts as a restaurant for relatively few local patrons in comparison to hotel guests. The look on the waitresses face was of extreme displeasure as I charged our drinks to our room, no tab here for residents, and each of our drinks were charged separately. I presume that the waitress had the same training as the bell hop. The music goes on until 1am, and as I write from the floor below at midnight, my earplugs have failed to deafen any of the noise, and I have come to the conclusion that I never want to hear the Spanish version of modern jazz again. If you are a lover of it, then this is the Hotel for you with virtual live music in your room! The singer keeps stamping his foot on the floor and it feels like he is doing it to my head. At 12.20 am I am being treated to a drum solo. By 12.30 the band has given up early, says it all.
The breakfast room is large and well furnished with a lovely outside terrace with parasols, and the buffet was on par for a Spanish hotel, except for the bacon that needs to be crisper and less greasy. The waiters were very pleasant.
The wifi is slow, and the only guest computer is in the lobby and does not have a printer. If the hotel added a printer and gave the guest a few sheets of paper then it would save a long walk to an Internet cafe to print out a boarding pass. The receptionist, tired to be helpful, but his answer was to mail him the boarding pass to him and he would print it out which was, of course, impossible.
On the plus side if you walk down Jamie 111 and take the second on the left at Carrer de Bonaire, at number 19 you will be beside Palma’s best kept secret, the Restaurant La Bigornia. It looks small from the outside, but there is a large dining room downstairs. Wonderful food from the north of Spain and large jugs of draft “champagne”. If you ask the barman how he gets it to Palma he will tell you, with a twinkle in his eye, “with a long hose”. A visit is a must.
Would we stay here again? Yes, because of the fantastic location, but I would want to be as far away as possible from live music as possible. The Saratoga is a good Hotel and if the owners make a few changes, it would be a great Hotel. The lack of sound insulation from the jazz club is the main problem, and the owners need to decide if this is a jazz club, for a relative few locals, or a Hotel for many guests who can pay, as we did, 300 Euros a night for a suite. At the Victoria or the Palas Atenea the noisy revellers spill out from Tito´s disco at 4am and no one can sleep through that, so the Saratoga has a plus point in that at least you can sleep after 1 am !
Payig a little extra for a sea view is a good idea.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.