Second stay at hotel last September we started in a Premium room (sea view). I booked a similar room via the call centre and was disappointed to see we were in a side back room. Immediately complained and was told that the rooms have been re graded and the sea view is now Grand Premium Room. This was not made clear at time of booking but we were moved.
Hotel is very acceptable. A business come holiday hotel. Don't expect entertainment etc. Breakfast is excellent - either inside or on the terrace. The pool is superbly clean and well looked after. It is nice and quiet with no raucous behaviour. Mostpeaceful. Apart from slight road noise but this is a city hotel. Hotel looks over the marina and cruise ship terminals and it is a delight to watch the ships go in and out of port.
I did have a slight issue over a hygiene issue which I reported to reception and was seen by the Customer Relations Manager. I was pleased that she took my complaint seriously and did not try to fob me
We had a thoroughly enjoyable stay and will return. A good break in pleasing surroundings.
- Official Description (provided by the hotel):
- Placed in a quiet area next to the Seaside Promenade, a 15 minutes walk from the Old Quarter, Hotel Isla Mallorca & Spa is a modern urban hotel that combines comfort, closeness and excellent customer service. Hotel Isla Mallorca & Spa offers 153 rooms and Junior Suites opened in 2010 and 2005, Spa and Wellness Centre, conference rooms, restaurant and swimming-pool, making it a perfect choice for business trips and holidays in Majorca. ... more less
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- Also Known As:
- Hotel Isla Mallorca And Spa
- Hotel Isla Mallorca Palma De Mallorca
- Hotel Isla Mallorca & Spa Palma De Mallorca, Majorca