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“service with a smile....” 5 of 5 stars
Review of Gran Melia Victoria

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Gran Melia Victoria
5.0 of 5 Hotel   |   Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain   |  
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Ranked #10 of 65 hotels in Palma de Mallorca
Rotherham, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“service with a smile....”
5 of 5 stars Reviewed October 28, 2013

Just had a four day break here at the Gran Melia Victoria in Palma.....the staff here are credit to this hotel and many other places should look no further than here to see what customer service is all about...
We had a room with a view of the cathedral and the marina /port....fantastic view. We were offered a junior suite but didnt want to move as the room we had was perfect.
The hotel is spotless and has everything you need to unwind..
The only downside was the flight home on the shambolic, scruffy airline called Ryanair....

Room Tip: book a sea view room...worth the little extra cost....
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, November 3, 2013
Dear Guest
I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level and also know where we can improve.
We sincerely hope to welcome you back in the near future.
Kind Regards

Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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Palma De Mallorca
1 review
4 of 5 stars Reviewed October 28, 2013

A very good 5 star hotel with great views of the port and harbour. Great service and clean wit larger rooms than average if you book the sea views rooms - a must here. Large pool but limited 'health' facilities. I would happily stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, November 3, 2013
Dear Guest

First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca and also for posting your comments here on Tripadvisor.
We always strive to deliver quality service. We would also Iike to thank you for your comments and we take note of all your suggestions.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel. We highly value the input of our guests.
We sincerely hope to welcome you back here among us.
Kind Regards

Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

We had a fantastic four nights at the hotel, everything was perfect and we felt so relaxed as the weather was brilliant and we spent most of our time around the pool. We had our meals on the terrace, the views were amazing. The staff were so helpful and we can't wait to visit the hotel again. Highly recommended.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 29, 2013
Dear guest,

Thank you so much for your lovely words about Gran Melia Victoria and also for taking the time to post your comments here on Tripadvisor.
We always value our guests opinions and try to maintain a high standard of quality and service. Wonderful to see that you enjoyed the pool area and that our service was of a high quality.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.
We sincerely hope to welcome you back here among us.

Kind Regards,


Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2013

Nostalgic luxury in a convenient location for the city. The staff were absolutely superb - very attentive and friendly. Upgrade to a sea-front room in order to watch the cruise ships come and go and get the best view of the cathedral.The walk into the centre is about 40 mins along the promenade although the bus stops outside. Taxis cost about 7 euro to the Plaza Espagna. Breakfasts are superb and it was wonderful to sit outside overlooking the marina each morning in late October. The room was excellent - ignore what other reviews have said about the hotel rooms being dated. yes, if you want modern minimalistic you will be disappointed. However, if you want a touch of old world charm and elegance, then this is the hotel for you. Will definitely choose this hotel again on our return to Palma.

Room Tip: Upgrade to a seaview if you can - you won't be disappointed!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 29, 2013
Dear Guest,

I would like to thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We are pleased to see that you enjoyed our wonderful terrace and the views that it offers and that the breakfast was a good experience for you as well. I will surely pass on your comments to all our staff.
It is always nice to get positive feedback from our guests.
We value our guests opinions and try to maintain a high standard of quality and service.
Hope to welcome you back to Gran Melia Victoria very soon.

Best regards,

Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palma De Mallorca
1 review
5 of 5 stars Reviewed October 25, 2013

First class service from professional staff at all levels. Room furnished with character and very comfortable.Perfect location for the city.Stunning views and the development of the terrace is superb.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 29, 2013
Dear Guest,

I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
Wonderful to know that you enjoyed our lovely terrace area.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level and also know where we can improve.
We sincerely hope to welcome you back in the near future.

Kind Regards,


Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 25, 2013

My wife and I stopped here for 5 nights to celebrate our 30th Wedding Anniversary.

It is easy to get to from the Airport, being a €3 ride on the No1 bus which stops right outside. It means entering the Hotel from the rear entrance (oddly on the main road) by climbing some steps and pressing the reception buzzer to let you in. Once you have your room key you can get in no problem.

The hotel is a lovely classy place in a great position opposite the marina. The room we had was a side view, room 606 which looked towards the port area. The room and bathroom were not huge, but the fixtures and fittings were in excellent order, and the bed was very comfortable. The only odd thing with the room was the electronic control of the nets and curtains. The room also had a small balcony.

The breakfast was included on our tariff, was great, whether you could justify the €29 charge per person if not included, I am not so sure. But there was plenty of choice and it was very nice sitting out on the terrace in the sunshine in the morning. We also had dinner 1 night, and although not very busy and quite pricy, the quality of food and service was excellent

The sun terrace was lovely with a sea water pool. Again the staff were excellent and very attentive. There is also a small indoor fresh water pool inside.

It is a fairly long stroll down the promenade into the town, but it only costs €1.50 to get the regular bus into town which stops right outside the hotel.

The only downside to the hotel is the 'Tito's nightclub' next door. On Friday, Saturday and Sunday night it is open from 23.00 to 06.00, and even with the doors closed you could here the noise from the club and the road to the front. I don't know what it was like in other areas of the hotel, but where we were, the noise was quite intrusive, just be aware.

Overall we thoroughly enjoyed celebrating our stay at the Victoria. It is a lovely Hotel with great staff.

Room Tip: Try and get a room away from the nightclub next door
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 29, 2013
Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We always value our guests opinions and try to maintain a high standard of quality and service. Wonderful to see that you enjoyed the pool srea and that our service was of a high quality.
We are known for our breakfast service and quality and thank you for commenting on them.
Just to inform you that the entrance area at the marina side is our back entrance. This is because years ago there was no road there and the sea came up towards where our pool area is now. That is why the main entrance area is on Joan Miro road.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.
We sincerely hope to welcome you back here among us.

Kind Regards,


Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 25, 2013

Junior Suite fifth floor sea view. An excellent hotel ticks all the boxes for quality, service, excellent staff and location. The reason for deducting a point is purely based on the supposed 'red level' upgrade which in my opinion is of no benefit whatsoever and grossly over priced for what it promises.
Otherwise I would highly recommend this hotel.

Room Tip: Front see facing top two floors is worth the extra.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 29, 2013
Dear Guest,

First of all let me thank you for choosing Gran Melia Victoria as your destinatio in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
I am sorry that you feel dissapointed with the RedLevel benefits in our hotel. We thank you for all of your suggestions and take note of them.
We always value the opinions of our guests and try to maintain a high standard of quality and service.
We sincerely hope to welcome you back very soon here to Gran Melia Victoria.
Best Regards,

Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Palma de Mallorca
#3 Family Hotel in Palma de Mallorca
#5 Business Hotel in Palma de Mallorca
#5 Romantic Hotel in Palma de Mallorca
#9 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Victoria 5*
Reservation Options:
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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