We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel with great service” 5 of 5 stars
Review of Gran Melia Victoria

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Gran Melia Victoria to your Saves list
Gran Melia Victoria
5.0 of 5 Hotel   |   Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Up to 30% discount*
Ranked #12 of 68 Hotels in Palma de Mallorca
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent hotel with great service”
5 of 5 stars Reviewed March 20, 2013

We spent 3 nights at the Gran Melia Victoria at the end of august 2012 and enjoyed every minutes of our stay.
We booked a "premium sea view" room and ended up on the 4th floor in a comfortable, stylish and relatively spacious room with an amazing view over Palma's marina and the cathedral in the background.
Besides a comfortable bed, the room had a large mirror over the bed, marmor in the bathroom, a panel to control lighting, curtains and air condition. All the expected amenities for a hotel of this class were there.
We ordered food from room service once, the food and wine we were served did not disappoint and the balcony proved to be an excellent location for diner!
The breakfast was good and varied with the possibility to sit inside or on the terrace. Excellent service, from everyone there.
Location was fine, must have been about 20-30 minutes walk to the old town, which made for a nice walk.
One of the best hotel I stayed at!

Room Tip: Sea/cathedral view is worth it
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 23, 2013
Dear Mr. Roald B,

We would like to thank you for taking the time to tell us about your recent experience at the Gran Meliá Victoria.

We are delighted to hear that you have enjoyed our facilities, services and the wonderful weather of August. Your positive comments make our work worthwhile; we assure you that they have been passed on to the various departments. Since Palma is a wonderful city and Mallorca as whole offers a great variety of possibilities, we truly hope to may welcome you back on your future visit in the Mediterranean.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

910 reviews from our community

Traveler rating
    502
    268
    93
    33
    14
See reviews for
122
496
37
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Norfolk
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 18, 2013

Firstly I must say that the staff were fantastic and the hotels fittings and furnishings luxurious. Our stay however was disappointing for the following reasons: The weather was beautiful for March and our standard inland view room which did not have a balcony was far too hot as the air conditioning was not working. We did open the windows but the noice from nightclubs, bars etc in the early hours together with the heat kept us awake for most of our 3 night stay. I think the sea view rooms with a balcony are the ones to book if you can afford them but the supplement was too high for us! Also the outdoor pool was closed because it was March and the indoor one was not really a relaxing spa area where you could "chill". The hotel also did not have much atmosphere, we only saw one other couple during our stay so never had a drink in the bar in the evenings. We were on a room only basis and never found out if/where we could have breakfast so went out into Palma to eat in the mornings. I have stayed in other good standard hotels in Palma and definately think that although this was the most luxurious I would stay in a hotel with more atmosphere and better value for money as I think it is very expensive and not good value for money.

Room Tip: Upgrade if you can afford too! Probably less noise on higher floors.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 20, 2013
Dear Oriana180709,

Thank you for taking the time to tell us about your recent experience at the Gran Meliá Victoria. We took a good note of your comments in order to improve our offer. We also thank you for recognising the dedication of our Staff.

However, it is unfortunate that our indoor swimming pool didn’t meet your expectations. We constantly work on improving our facilities and provide excellent maintenance of our establishment. For your information, the outdoor swimming pool and the surrounding area are always opened during the Easter time, when the temperature gets higher.

We hope to have the opportunity to welcome you in the future and offer you an enjoyable stay.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clitheroe
Level Contributor
117 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
5 of 5 stars Reviewed March 14, 2013

We could not speak too highly about the hotel and the staff. We stayed for three nights for our Wedding Anniversary and were very touched to find a complimentary bottle of chilled 'bubbly' in our room on arrival. We arrived very late (10-15pm) but were served a lovely meal in the bar area by unbegrudging staff, even though the kitchen was about to close. We subsequently ate in the 'Vanitas' restaurant for our remaining two nights - the food was excellent. Our room (premium sea view) was luxurious with a balcony overlooking the harbour and the cathedral. However, our stay was marred by the incessant noise from midnight until 5am from the disco's (or nightclubs) in the area. Because it was so hot (March) we needed to open the window as the airconditioning is not available in the winter months, We requested a fan which was promptly supplied but this was of little help. The double glazing is very efficient and if the air con. had been available the problem would not have been so huge. Very sadly we would not stay here again at this time of year - such a pity!

Room Tip: Front rooms have wonderful views but have the drawback of nightclub noise.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 16, 2013
Dear Molecatcher,

We truly appreciate you took time to tell us about your recent experience at the Gran Meliá Victoria. It was our pleasure to accommodate you during your Wedding Anniversary and also to hear, that we have reached your expectations in terms of the quality of service, personalised attention and culinary performance.

Nevertheless, we would like to offer our sincere apologies for the inconvenience caused by the noise coming from the outdoors. Although it is an external factor separate from our establishment, we would like to inform you that we are aware of this problem and in fact we are trying to negotiate possible solutions together with the City Council.

One again we thank you for your valuable comments that help us to improve.
We hope to welcome you and your wife in the near future.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

Everything about this hotel is excellent. I can not stress how welcoming and friendly the staff are., the service was absolutely outstanding. The hotel really is stunning and has a lovely view over the harbour. My room was huge and the bed was so comfy! Best nights sleep I've ever had. I thoroughly enjoyed staying here and would love to go back.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 13, 2013
Dear Champers_21,

We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion. We are glad you have found the comfort and attention you were looking for.

It would be our pleasure to accommodate you on your next visit to Mallorca.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
guisbough
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 10, 2013

My husband and i have just spent a lovely week at this hotel. Furniture in room maybe dated, but very clean fab views particular evening when cathederal lit up. All the staff were exellent, including the pool lady. every thing was on offer at breakfast. more than enough to eat. beautifull setting, we used the local bus into palma stops just outside of hotel. We would visit again

Room Tip: our room overlooked the marina and palma. well worth the price we paid. 5th floor
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 13, 2013
Dear JACKSON, S,

We are delighted to hear that you and your husband have had a wonderful time at the Gran Meliá Victoria. We are greatly appreciated for all the positive comments you made about our location, service and mostly, about our Staff. We assure you, that we have passed on your positive comments to the Departments involved and that your opinion is of a high importance to us.

We are awaiting your come back.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

The staff is friendly and professional, and I was offered an upgrade that was well worth the extra money. Beautifully decorated rooms but not overdone with just the right amount of furniture, including the all-important luggage table. The glass privacy doors between the foyer and the room and leading into the bathroom were a nice touch, keeping out unwanted hallway noise. The bathroom was very tastefully designed with marble, plenty of mirrors and great faucets. One thing that really stood out was the lighting. Many hotels skimp on it, but Gran Melia seems to have made the extra effort to get it right, even installing a control panel next to the bed that turns each light on and off and also opens and closes the three sets of curtains. That was nice to open the curtains in the morning with a push of a button. And the view out the balcony doors was the main cathedral, beautifully lit up at night. Overall a great place to stay and I would definitely return.

Room Tip: Rooms on the east side have the harbor and cathedral views.
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, January 10, 2013
Dear Client,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kind regards,

Amaia Landeta
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed December 24, 2012

For the price i paid as a walk in arrival, no complaints.

Very comfortable, albeit not large room with side view acroos marina. Great barman who knows his drinks and excellent bar service.

Free wifi too.

Only negative was occasional evidence of unnecessary price gauging. No comp drinking water in room, a call to housekeeping produced a ltre of water priced at 11 euros. The 4,50 room service delivery charge is usually a quirk reserved for deluxe city centre five star hotels - id stayed the week before at the dorchester in london and they charge similarly. But its not on, imo, for an out of season hotel in palma like the melia.

Room service beakfast was adequate, not special and again attracts the surcharge pushing continental breakfast close to 35 euros.

It just didnt seem like value for money, and so unusually, i ended up buying essentials at the supermarket opposite rather than feel i was paying through the nose.

A shame, as the rest of the experience staying here was generally very positive, and the overall room rate good value.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, January 10, 2013
Dear Client,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kind regards,


Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Palma de Mallorca hotels
2.6 mi away
Castillo Hotel Son Vida, a Luxury Collection Hotel
Castillo Hotel Son Vida, a Luxur...
#4 of 68 in Palma de Mallorca
4.5 of 5 stars 558 reviews
1.5 mi away
Posada Terra Santa
Posada Terra Santa
#1 of 68 in Palma de Mallorca
5.0 of 5 stars 317 reviews
0.7 mi away
GPRO Valparaiso Palace & SPA
GPRO Valparaiso Palace & SPA
#17 of 68 in Palma de Mallorca
4.5 of 5 stars 294 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Isla Mallorca & Spa
Hotel Isla Mallorca & Spa
#25 of 68 in Palma de Mallorca
4.0 of 5 stars 979 reviews
0.1 mi away
Melia Palas Atenea
Melia Palas Atenea
#37 of 68 in Palma de Mallorca
4.0 of 5 stars 972 reviews
0.4 mi away
TRYP Palma Bellver Hotel
TRYP Palma Bellver Hotel
#39 of 68 in Palma de Mallorca
4.0 of 5 stars 1,081 reviews
Show Prices
Show Prices
Show Prices

Been to Gran Melia Victoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Palma de Mallorca
#6 Family Hotel in Palma de Mallorca
#8 Romantic Hotel in Palma de Mallorca
#12 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Cheap Tickets, Odigeo and Priceline so you can book your Gran Melia Victoria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

Owners: What's your side of the story?

If you own or manage Gran Melia Victoria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.