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“Expensive, dissappointing stay!” 3 of 5 stars
Review of Gran Melia Victoria

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Gran Melia Victoria
5.0 of 5 Hotel   |   Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain   |  
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Ranked #5 of 64 hotels in Palma de Mallorca
Norfolk
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Expensive, dissappointing stay!”
3 of 5 stars Reviewed March 18, 2013

Firstly I must say that the staff were fantastic and the hotels fittings and furnishings luxurious. Our stay however was disappointing for the following reasons: The weather was beautiful for March and our standard inland view room which did not have a balcony was far too hot as the air conditioning was not working. We did open the windows but the noice from nightclubs, bars etc in the early hours together with the heat kept us awake for most of our 3 night stay. I think the sea view rooms with a balcony are the ones to book if you can afford them but the supplement was too high for us! Also the outdoor pool was closed because it was March and the indoor one was not really a relaxing spa area where you could "chill". The hotel also did not have much atmosphere, we only saw one other couple during our stay so never had a drink in the bar in the evenings. We were on a room only basis and never found out if/where we could have breakfast so went out into Palma to eat in the mornings. I have stayed in other good standard hotels in Palma and definately think that although this was the most luxurious I would stay in a hotel with more atmosphere and better value for money as I think it is very expensive and not good value for money.

Room Tip: Upgrade if you can afford too! Probably less noise on higher floors.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 20, 2013
Dear Oriana180709,

Thank you for taking the time to tell us about your recent experience at the Gran Meliá Victoria. We took a good note of your comments in order to improve our offer. We also thank you for recognising the dedication of our Staff.

However, it is unfortunate that our indoor swimming pool didn’t meet your expectations. We constantly work on improving our facilities and provide excellent maintenance of our establishment. For your information, the outdoor swimming pool and the surrounding area are always opened during the Easter time, when the temperature gets higher.

We hope to have the opportunity to welcome you in the future and offer you an enjoyable stay.

Kindest Regards,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Clitheroe
Top Contributor
115 reviews 115 reviews
107 hotel reviews
Reviews in 109 cities Reviews in 109 cities
274 helpful votes 274 helpful votes
5 of 5 stars Reviewed March 14, 2013

We could not speak too highly about the hotel and the staff. We stayed for three nights for our Wedding Anniversary and were very touched to find a complimentary bottle of chilled 'bubbly' in our room on arrival. We arrived very late (10-15pm) but were served a lovely meal in the bar area by unbegrudging staff, even though the kitchen was about to close. We subsequently ate in the 'Vanitas' restaurant for our remaining two nights - the food was excellent. Our room (premium sea view) was luxurious with a balcony overlooking the harbour and the cathedral. However, our stay was marred by the incessant noise from midnight until 5am from the disco's (or nightclubs) in the area. Because it was so hot (March) we needed to open the window as the airconditioning is not available in the winter months, We requested a fan which was promptly supplied but this was of little help. The double glazing is very efficient and if the air con. had been available the problem would not have been so huge. Very sadly we would not stay here again at this time of year - such a pity!

Room Tip: Front rooms have wonderful views but have the drawback of nightclub noise.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 16, 2013
Dear Molecatcher,

We truly appreciate you took time to tell us about your recent experience at the Gran Meliá Victoria. It was our pleasure to accommodate you during your Wedding Anniversary and also to hear, that we have reached your expectations in terms of the quality of service, personalised attention and culinary performance.

Nevertheless, we would like to offer our sincere apologies for the inconvenience caused by the noise coming from the outdoors. Although it is an external factor separate from our establishment, we would like to inform you that we are aware of this problem and in fact we are trying to negotiate possible solutions together with the City Council.

One again we thank you for your valuable comments that help us to improve.
We hope to welcome you and your wife in the near future.

Kindest Regards,
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Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

Everything about this hotel is excellent. I can not stress how welcoming and friendly the staff are., the service was absolutely outstanding. The hotel really is stunning and has a lovely view over the harbour. My room was huge and the bed was so comfy! Best nights sleep I've ever had. I thoroughly enjoyed staying here and would love to go back.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 13, 2013
Dear Champers_21,

We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion. We are glad you have found the comfort and attention you were looking for.

It would be our pleasure to accommodate you on your next visit to Mallorca.
Kindest regards,
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guisbough
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2013

My husband and i have just spent a lovely week at this hotel. Furniture in room maybe dated, but very clean fab views particular evening when cathederal lit up. All the staff were exellent, including the pool lady. every thing was on offer at breakfast. more than enough to eat. beautifull setting, we used the local bus into palma stops just outside of hotel. We would visit again

Room Tip: our room overlooked the marina and palma. well worth the price we paid. 5th floor
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, March 13, 2013
Dear JACKSON, S,

We are delighted to hear that you and your husband have had a wonderful time at the Gran Meliá Victoria. We are greatly appreciated for all the positive comments you made about our location, service and mostly, about our Staff. We assure you, that we have passed on your positive comments to the Departments involved and that your opinion is of a high importance to us.

We are awaiting your come back.
Sincerely,
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Hamburg, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

The staff is friendly and professional, and I was offered an upgrade that was well worth the extra money. Beautifully decorated rooms but not overdone with just the right amount of furniture, including the all-important luggage table. The glass privacy doors between the foyer and the room and leading into the bathroom were a nice touch, keeping out unwanted hallway noise. The bathroom was very tastefully designed with marble, plenty of mirrors and great faucets. One thing that really stood out was the lighting. Many hotels skimp on it, but Gran Melia seems to have made the extra effort to get it right, even installing a control panel next to the bed that turns each light on and off and also opens and closes the three sets of curtains. That was nice to open the curtains in the morning with a push of a button. And the view out the balcony doors was the main cathedral, beautifully lit up at night. Overall a great place to stay and I would definitely return.

Room Tip: Rooms on the east side have the harbor and cathedral views.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, January 10, 2013
Dear Client,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kind regards,

Amaia Landeta
Quality manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 24, 2012

For the price i paid as a walk in arrival, no complaints.

Very comfortable, albeit not large room with side view acroos marina. Great barman who knows his drinks and excellent bar service.

Free wifi too.

Only negative was occasional evidence of unnecessary price gauging. No comp drinking water in room, a call to housekeeping produced a ltre of water priced at 11 euros. The 4,50 room service delivery charge is usually a quirk reserved for deluxe city centre five star hotels - id stayed the week before at the dorchester in london and they charge similarly. But its not on, imo, for an out of season hotel in palma like the melia.

Room service beakfast was adequate, not special and again attracts the surcharge pushing continental breakfast close to 35 euros.

It just didnt seem like value for money, and so unusually, i ended up buying essentials at the supermarket opposite rather than feel i was paying through the nose.

A shame, as the rest of the experience staying here was generally very positive, and the overall room rate good value.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, January 10, 2013
Dear Client,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kind regards,


Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 12, 2012

The service was excellent, staff continually addressing me by name. We went for my wife's birthday and the cleaning staff must have noticed the birthday card in the room as the hotel had left a bottle of sparkling wine on ice for us when we returned to the hotel. We upgraded our room which was worth every euro. We had booked half board and the dinner excellent, particularly the lobster, prawn and squid risotto as a starter. I would recommend this hotel to anyone, you will not be disappointed.

Room Tip: The number 1 bus from and to the airport stops outside the hotel, 5 euros each way for a couple. Che...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, January 10, 2013
Dear client,

We would like to thank you very much for your encouraging comments on our Hotel and Staff. We hope to have the opportunity to welcome you back in the near future.

Kind Regards,

Amaia Landeta
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Palma de Mallorca
#3 Family Hotel in Palma de Mallorca
#4 Romantic Hotel in Palma de Mallorca
#5 Luxury Hotel in Palma de Mallorca
#5 Business Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Victoria 5*
Reservation Options:
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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