This is one of the hotels that tour guides specifically point out along the way since it is 1 of only about 2 4 or 5 star hotels on the Island supposedly. We stayed at this hotel for a week at the end of October and were glad that we rented a car at the last minute when we arrived. While the hotel is VERY nice with elegant furnishings, it is not in the greatest area. Yes, it does sit at the port looking at the water, but if there were pictures out the other side of the hotel, you probably wouldn't book it. Much of the street that the hotel is located (Avenida Joan Miro) has fallen terribly into the recession of Spain. There are many vacancies, and strip clubs are a many as you walk on that side of the hotel.
The staff of the hotel is VERY helpful, especially the one lady that worked on the morning we arrived. She gave us WONDERFUL suggestions from where to eat to where to park. (Even though their website says parking is free, it is not! Park in the spots at the port for free and there are stairs to a key card entrance that takes you up to the pool situated next to the gourmet ice cream stand that never seems to close!).
The best suggestion I found on the web was to sign up for their frequent stay card, called "mas." With this card you get 2 for 1 breakfast every morning in the dining room overlooking the water! I think it usually costs something like 32 euros each without the card, and it is one of the BEST breakfasts you'll ever have (pastries, fresh made eggs, breakfast meats, potatoes, coffee, OJ, and even champagne for mimosas!).
Overall, it was a wonderful place to stay, but I would opt to stay in one of the small towns on the Northwest side of the island(like Deia or Soller) if I go back, purely because of the shady-ness of the other side of the hotel.

We stayed here for one weekend & arrived not knowing what to expect as we were just passing through Palma & decided to stay for the weekend. What can I say other than fabulous. We had a magnificent room over looking the bay. The staff were excellent as was the food & service. The only complaint we has was there was a night club to the right of the hotel in the adjoining hotel & boy was it loud & even when the music stopped we had to endure the clients leaving and they were almost as noisy as the music!
We didnt let it spoil our stay but make sure to ask for a room away from the hotel to the right.
The pool are was lovely, the restaurant was excellent & the location is superb.

The room we were allocated was fine: it had all the facilities I would expect but the third of the room near the window was difficult to access due to a 24 inch square pillar in the middle of the room: honestly that is just bad architects nothing to do with the hotel staff. The decor was okay but the wallpaper was beginning to lift on the edges in Room 152.

A room upgrade was pushed but that was a city view (and you will see why I didnt take that later); This hotel address is in the 'old tourist' part of town (from the 70's) which now houses the night club district - and to a certain extent the areas immediatelty outside the hotel reflects that. We weren't troubled by any noise until the bins were emptied in the morning! Even though we were there over the halloween evening. The next nearest business to the 'front' door of the hotel is a thaimassage parlour. I didn't check out the range of services. Was this the city view they were offering?

The ayuntamiento make sure that the pavements at the seafront side are cleaned early enough for most people not to notice. The hotel itself is spotlessly clean and even has a smell of wealth.


As someone else said the staff are ever helpful - and the gin selection in the bar is pretty good (and I don't drink gin!) - we never went for breakfast but at 29Euro pp so now they offer a 2 for 1 deal but we still preferred to get out. Even on the quayside breakfast was great....

The 'back' door of the hotel drops you right on the Paseo Marítimo. Some taxi drivers now drop visitors off at the back door but reception is not well signed from there.

All in all we liked it, a lot.

The hotel is a great one with everything you would expect from the brand and the five star status. The staff have been extremely helpful, always willing to offer assistance, very polite and cheerful. We were very pleased with the way they treated us and it is credit to all of them. Nothing was too small or too much for them.
The food was exquisite and both dinner and breakfast were extremely enjoyable. The service was impeccable too. If you book without breakfast, there are two things you need to bear in mind. It costs 29 Euros per person, which is quite expensive, but if you join the MAS loyalty card, available from the reception, then you get 50% for breakfast, 10% off your dinner bill and you can check out at 2pm instead of 12 noon.
The room was excellent. It is worth going for a room facing the marina and the cathedral. The views are stunning and you get all the sun. The rooms themselves are great and beautifully decorated. The balcony is small but it’s really all you need.
The location is good too. The old city is about 20-25 minutes walk on the promenade, which is a real pleasure. There are restaurants, tapas bars and everything else you would need within walking distance. The pool and deck are spotless and the amount of cleaning within the hotel was amazing. The bars and the veranda are also beautiful and they serve tapas if you fancy a snack.
I would not agree with the comments made by another fellow traveller below who said that all the channels are in Spanish. All the digital channels are in Spanish but if you press the channel button down from channel 1, you get all the analogue channels, 33 in total, and there are plenty English channels to keep you entertained.
There are however some minor issues you need to be aware, although they shouldn’t diminish the value and quality this hotel offers. There is no alarm in the room, no coffee and tea facilities, no iron, the sound insulation is almost non-existent so you need to be very quiet and tolerant with others around you, the area at the front of the hotel (the back is towards the marina) is pretty run down so avoid it if you can, there is a lot of noise in the night from night clubs and if you book off season, like end of October, the rooms only have air con and you may find the rooms being a bit cold. There isn’t much you can do other than use the blanket provided and wrap up!
All in all, a fantastic experience, a highly recommended hotel and a big thank you to all staff for making it a great experience.