This was the most expensive hotel of our 2 weeks in Spain and turned out being the worst service. The arrival started well at the reception and the upgrade room was as requested. I was dissapointed to see the spa and indoor pool closed. Being in October, most bars were closed (Tito is right beside). On our first night, the staff never cleaned the room and we had to complain to get it serviced. We had the tag all day on the door asking for cleaning. They came and changed the towels and asked if that was ok (sheets, vacuum, bathroom anyone?). The second night was even worse, we came back to our room, UNLOCKED. No staff in sight and they left the room door opened all day after cleaning it. Anyone could have robbed us, and its a miracle it didnt happen. I complained numerous time about this unacceptable careless service.
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- Also Known As:
- Gran Melia Victoria Hotel Palma De Mallorca
- Gran Melia Hotel Victoria
- Sol Melia Victoria
- Gran Melia Palma Victoria
- Gran Melia Victoria Palma De Mallorca, Majorca