The hotel is a great one with everything you would expect from the brand and the five star status. The staff have been extremely helpful, always willing to offer assistance, very polite and cheerful. We were very pleased with the way they treated us and it is credit to all of them. Nothing was too small or too much for them.
The food was exquisite and both dinner and breakfast were extremely enjoyable. The service was impeccable too. If you book without breakfast, there are two things you need to bear in mind. It costs 29 Euros per person, which is quite expensive, but if you join the MAS loyalty card, available from the reception, then you get 50% for breakfast, 10% off your dinner bill and you can check out at 2pm instead of 12 noon.
The room was excellent. It is worth going for a room facing the marina and the cathedral. The views are stunning and you get all the sun. The rooms themselves are great and beautifully decorated. The balcony is small but it’s really all you need.
The location is good too. The old city is about 20-25 minutes walk on the promenade, which is a real pleasure. There are restaurants, tapas bars and everything else you would need within walking distance. The pool and deck are spotless and the amount of cleaning within the hotel was amazing. The bars and the veranda are also beautiful and they serve tapas if you fancy a snack.
I would not agree with the comments made by another fellow traveller below who said that all the channels are in Spanish. All the digital channels are in Spanish but if you press the channel button down from channel 1, you get all the analogue channels, 33 in total, and there are plenty English channels to keep you entertained.
There are however some minor issues you need to be aware, although they shouldn’t diminish the value and quality this hotel offers. There is no alarm in the room, no coffee and tea facilities, no iron, the sound insulation is almost non-existent so you need to be very quiet and tolerant with others around you, the area at the front of the hotel (the back is towards the marina) is pretty run down so avoid it if you can, there is a lot of noise in the night from night clubs and if you book off season, like end of October, the rooms only have air con and you may find the rooms being a bit cold. There isn’t much you can do other than use the blanket provided and wrap up!
All in all, a fantastic experience, a highly recommended hotel and a big thank you to all staff for making it a great experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 2, 2012
Dear Tripadvisor member,
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We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion.
We would be absolutely delighted to accommodate you on your next visit to Mallorca.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.