We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel in good location” 5 of 5 stars
Review of Gran Melia Victoria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Gran Melia Victoria to your Saves list
Gran Melia Victoria
5.0 of 5 Hotel   |   Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Ranked #11 of 66 Hotels in Palma de Mallorca
London
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Excellent hotel in good location”
5 of 5 stars Reviewed September 4, 2012

Stayed a couple of nights to explore Palma. The main attractions are either a short taxi ride or a 20 minute walk - longer at hotter times. Hotel enjoys a great position overlooking the marina. Food and service all excellent. Check in was a bit slow and bureaucratic but very friendly and well meaning. We were offered an upgrade to a suite for a good price so the room was amazing. Pool is well maintained. The hotel can be a bit noisy with traffic and late night party goers so rooms in the lower floors may be more affected. That said, we were never distrubed for long! When we visited not all the restaurants were open. e ate in the hotel one evening and although it was a buffet, the quality was very good. Breakfast was also of a high standard. Would definitely return.

Room Tip: Despite the risk of more noise and the higher cost, get a room at the front as the views are awesome...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 28, 2012
Dear TripAdvisor Member,

We would like to thank you for having so carefully written about your recent stay at the Gran Meliá Victoria. We are delighted to hear that you have enjoyed your stay and Palma de Mallorca itself. We are grateful for the encouraging comments about our Staff.
Please rest assured that we have passed on your positive feedback to the various Departments.
We assure you in advance of our utmost care and attention with hope to give you our warmest welcome in the near future.
We remain at your entire disposal.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

731 reviews from our community

Traveler rating
    402
    223
    72
    24
    10
See reviews for
98
380
30
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North East
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 3, 2012

Just returned from a long weekend for our anniversary. We'd communicated with the Hotel prior to arriving as we wanted to upgrade, the reception staff were excellent, very helpful and we joined a loyalty Melia club which allowed a good upgrade option.

Lovely hotel, staff very very good, great location and really nice pool area

Room Tip: Its worth joining the loyalty club to upgrade. You still pay extra but the rooms facing the front/ca...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 28, 2012
Dear TripAdvisor Member,

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel and the staff. Your positive feedback makes our work worthwhile.
We are delighted to know that you have joined our MaS Loyalty Programme and we hope it will not be long till you return to the Gran Meliá Victoria to enjoy its benefits.

Thank you for sharing your anniversary with us.
Warm greeting from Palma de Mallorca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tønsberg
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2012

We´ve just returned from our vacation in beautiful Mallorca. This was our first trip to Palma and we picked out the hotel by chance. And what a great choice! From the minute we arrived we felt the warm presence of excellent service - completely surrounded by exquisite staff and one of the most beautiful places we have ever been. We upgraded our room to premium, which included a balcony and great view. AC and excellent cleaning, and we sure enjoyed the nice touch with chocolate every evening :-) We were a bit worried about the distance to the beach, but instead we found the pool area to our liking - not to mention the staff in the Aquarium bar and the always present and cheerful "soccorista". We had breakfast every day - it had a large selection of fresh fruit and all kind of hot and cold dishes, freshly prepared. We also had lunch in the pool area - nice choice in the shade after some hours in the very hot sun! Clean restrooms all over the place. All in all, this hotes is mostly recommended. To use and old quote: We will be back!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, October 21, 2012
Dear TripAdvisor Member,

We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded to the various Departments of the Hotel and the staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

We hope to have the pleasure to welcome you again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2012 via mobile

Decided to choose this hotel due to its location within Palma, it's only about 20 mins in a taxi from the airport. On arrival the staff were very attentive and as we arrived before the check in time, we were shown our room. We choose a sea view with also a view of the cathedral.

Room - excellent we stayed in room 422, which is very central to the hotel, the bed was great, had a good nights sleep, Clarins toiletries were provided. 

Pool was. Nice for the week we were there, it wasn't cold and it cooled you down nicely after sunbathing. I must say that there were other guests which seemed to hoard beds and at times it was difficult to get the sun all day. As the pool is right behind the main road, we did get some noise from this, but you do expect this for a city centre hotel.

Breakfast was ok nothing too special and not the best selection, I have been to less rated hotels and had a better experience with what was on offer.

Drinks - I like a gin and tonic, but you need to be very careful here, round the pool it was €11 and in the lobby bar it was €12.50. This was the only down side regarding the hotel. Drinks too expensive and because of that the hotel lobby was empty at night. It could have been cheaper and I guess a lot more residents would have drank in the bar instead of going outside to the local bars, where a drink outside was between €6 and €7.50.

I like Mallorca as it is only a short journey from the uk and it always proves a hit with me.

Would I stay at this hotel again, although I did enjoy it, it was expensive and I would have preferred this standard of hotel to be cheaper, so I would say not. 

I would definitely return to Mallorca but not Palma again.

Stayed September 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, September 20, 2012
Dear Tripadvisor Member,

We would like to thank you for taking the time to tell us about your recent stay at Gran Meliá Victoria. We are pleased to know that you have enjoyed our Premium Accommodation.

We are also grateful for the constructive comments and take note. Your opinion is highly valuable and helps us improve our services.

We hope to have the opportunity to accommodate you in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 28, 2012

.Our family ended up staying at the Gran Melia Victoria but default....our flight was delayed and the airline arranged for us to stay here.

After a stressful few hours at the airport, and finding our evening flight was delayed till the next day, we arrived with two tired and hungry children. We checked and were sent straight to the restaurant where a meal had been organised. The food and service we received at such a late hour was exceptional.

We found the bedrooms to be excellent, spacious and comfortable, beautifully decorated and it was fantastic to be able to have a relaxing bath and get some sleep. The bathroom was filled with fantastic toiletries and we left refreshed and feeling 100% better than when we arrived.

The only regret I had was not being able to thank the staff for the warm welcome and excellent service as we had to leave so early to be back at the airport.

I will most definitely be returning to this hotel again with my partner , this time in better circumstances and to enjoy a longer stay.
Thank you Gran Melia Victoria, your service and hospitality was exceptional.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, September 2, 2012
Dear Trip Advisor Member,

It is a true pleasure that you and your family have enjoyed your experience at the Gran Meliá Victoria. We would like to thank you for such a positive feedback and encouraging comments about our Hotel and its Presonnel.

Please rest assured that your comments have been forwarded to the various Departments.

In the name of the whole team, we hope that the opportunity to accomodate you and your family arises in the near future and hopefully, your next visit will turn to be for a longer period of time time so you will be able to enjoy all that the Gran Meliá Victoria can offer.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sale, Cheshire
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 23, 2012

My daughter & I have just returned from 5 lovely days in Palma, staying at this hotel. We had a wonderful time and loved the hotel. The room was beautiful with a fabulous view of the bay and the cathedral. The beds were comfortable and the bathroom was marble tiled & stocked with Clarins toiletries! The service at the hotel was great and all the staff were really friendly and helpful. A propos the comments about road noise, the hotel is right on the Paseo Maritimo! The location is right at the heart of everything, which is one of the best things about it as far as we were concerned. We definitely want to go back.

Stayed August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, September 2, 2012
Dear Trip Advisor Member,

We are delighted to find out that both you and your daughter had a wonderful stay at the Gran Meliá Victoria. Thank you very much for your encouraging comments on our Hotel and Staff.

It is always a pleasure to hear that our guests enjoyed their stay and such a positive feedback really make our work worthwhile.

We are looking forward to welcome you back in not too distant future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2012

Just returned from a weeks stay at this hotel.
We stayed in a great room on a high floor overlooking the bay, the views are amazing!!!
With the previous posts about the noise, im a light sleeper and didnt hear a peep!!!!
Checking inn was fast and professional with a smile and they couldnt have been anymore helpful.
The food, from breakfast ( with a bit of fizz) to our evening meal ( with a G&T ) was fabulous. Having been very fortunate to travel with my job I have the pleasure in staying in some very swish hotels and this I found to be up there! The clarins products in the bathroom was a great little touch.
I admit to previous posts this hotel did seem to be rather quiet, especially in August, however I liked the fact there was no hustle and bustle. Its also very clear that points raised on this site are acted on too.
Would go back and stay at this hotel again YES YES YES!!!

Room Tip: Pay that little more for a sea view, awesome view watching the cruise liners come into the bay.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, September 2, 2012
Dear Trip Advisor Member,

We would like to express our sincere gratitude for the positive comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion.

We would be absolutely delighted to accommodate you on your next visit to Mallorca and offer you an enjoyable stay.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Gran Melia Victoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Palma de Mallorca
#5 Family Hotel in Palma de Mallorca
#6 Romantic Hotel in Palma de Mallorca
#11 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Venere, Melia, Escapio, Priceline, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Gran Melia Victoria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

Owners: What's your side of the story?

If you own or manage Gran Melia Victoria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.