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“City Hotel” 5 of 5 stars
Review of UR Palacio Avenida

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UR Palacio Avenida
4.0 of 5 Hotel   |   Avda. Alexander Rosello 42, 07002 Palma de Mallorca, Majorca, Spain   |  
Hotel amenities
Ranked #37 of 66 Hotels in Palma de Mallorca
Helen's Bay, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“City Hotel”
5 of 5 stars Reviewed April 29, 2013

Excellent location - Bus from airport direct to hotel in less than 15 mins @ just €2.50 per person. The hotel is just 100m from the train station and was perfect for us as we were travelling to Puerto de Soller.
The staff, couldn't be more helpful and obliging. We were given advice for the best place locally for Tapas and were not disappointed by their recommendation of "TAST" about 300m along the Placa d'Espanya.
Everywhere and anywhere that would want to go in the city of Palma is within walking distance - perfect.
We had read some reviews before booking this saying the rooms weren't great, ours was excellent. We will definitely use this hotel again when we next visit Palma.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear Sir,
I would like to thank you, on behalf of the employees of the Hotel UR Palacio Avenida and myself, all your kind comments, which encourages and stimulates us to continue with the pursuit of the improvement and surmounting in the service for our clients.
I would like to welcome you again in the future and demonstrate the quality of our services complying with standards that apply to all the company establishments.
Expressing again my gratitude to you, yours faithfully
Cristian Godoy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Bristol uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 28, 2013

I stayed at Palacio Avenida for one night as I had an early flight the following morning. The hotel is situated in the centre of Palma, and is convenient for the bus to the airport, plus eating, sightseeing and shops are all within walking distance.

The hotel is modern and stylish (if you like that sort of thing). The staff are very friendly, welcoming and helpful. My room was on the 4th floor with expansive views over one of Palma's main squares. It was large and very clean, and all the amenities were first class.

I would certainly use this hotel again.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear Mr. Wood,

Thank you very much for your kind comments about your stay in the Hotel UR Palacio Avenida. We are very happy to hear that your stay was pleasant.
I hope to see you again in the future and demonstrate the quality of our services complying with standards that apply to all the company establishments.
Expressing again my gratitude to you, yours faithfully

Cristian Godoy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 27, 2013

This is essentially a business hotel in the heart of Palma which is well-placed for the many,lovely shops of the city. It only costs 10 euros to upgrade a standard room here so clearly this needs to be done as soon as you book. Otherwise, like us, you'll find yourself in a small and cramped room with pretensions of style. In fact, if they took some time to keep on top of the white, stark look, it could be quite smart. Some of the fixtures and fittings are interesting.

The restaurant environment is spacious and comfortable with a slick menu. The oysters were fine but then we waited nearly 40 minutes for our escabeche and crispy lamb both of which were substandard.

The staff were friendly and helpful; thank goodness something had the 4-star touch!

Room Tip: Pay an extra 10 euros for an upgraded room.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear guest,
I want to thank you all your comments about your stay with us. We are very happy to hear that your stay was pleasant.
Regarding your specific comments about the restaurant I am very sorry to read that you have not felt satisfied. I understand that this situation made your stay unpleasant and in order to avoid possible problems in the future.
We would like to welcome you at our hotel again in the future, having the opportunity to compensate you directly in our premises and demonstrate the quality of our services complying with standards that apply to all the company establishments.
Expressing again my gratitude to you, yours faithfully

Cristian Godoy
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2013

Great staff! The king size bed is amazing and very confortable. The best feature of this hotel is the location: just 1 minute away from the central train station (historical train for soller).

But somedays the bathroom is not properly clean. Noise: in the middle of the night we hear water running in the bathroom (but nobody is there!). Expensive breakfeat. I think the hotel is very expensive for the facilities

Room Tip: I dont have any tips
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear Sir or Madam,
First at all I want to thank you your comments about the Hotel. Likewise, I am very sorry to read your specific comments about the bathroom and I understand that this situation made your stay unpleasant.
We would like to welcome you at our hotel again in the future, having the opportunity to compensate you directly in our premises and demonstrate the quality of our services complying with standards that apply to all the company establishments.
looking forward to hearing from you soon, we remain

Cristian Godoy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2013

we got very kind service from the staff and we got a better room after having problems with the hot water in the first one.
However we had some minor problems also in the new room and the carpet looked a bit dirty.
The point is that it is a 4 stars hotel

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear Dimitri,
First of all, I would like to thank you, on behalf of the employees of the Hotel and myself, all your comments and suggestions, which encourages and stimulates us to continue with the pursuit of the improvement and surmounting in the service for our clients.
With regards to your specific comments about the room, I am very sorry to read that you have not felt satisfied.
I truly hope that despite this incident you will consider our Hotel again for your next trip, and give us the opportunity to compensate you directly in our premises and demonstrate the quality of our services complying with standards that apply to all the company establishments.
Expressing again my gratitude to you, yours faithfully
Cristian Godoy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

Spent a couple of nights here over Easter - you're never sure how convenient a place is until you get there and get your bearings - this hotel was perfect though for our needs - a very short walk to the station to get the train to Soller, and the bus stop to the airport is across the road (took about 15 mins to get there).

Getting around Palma itself was very easy and didn't take long to get from the hotel to the main sights.

The room wasn't the biggest we've stayed in, but was modern and clean .. the only criticism I could find was that the shower head wouldn't stay in place when you turned the water on/off ... I almost got whacked on the head, but my cat like reflexes saved the day.

Very friendly and helpful staff on reception too. We didn't have breakfast in the hotel, instead opting to try the many nearby cafes and sit in the sun at the same time.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, May 11, 2013
Dear Sir,
First at all I want to thank you all your kind comments about your stay in the Hotel UR Palacio Avenida.
All the staff are very happy to hear that your stay was pleasant.
I hope to see you again in the future and demonstrate the quality of our services complying with standards that apply to all the company establishments.
Expressing again my gratitude to you, yours faithfully

Cristian Godoy
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 5, 2013

On our trip to Mallorca we use UR Palacio Avenida, as the last Hotel for shopping in Palma.

On the central Placa España the hotel is close to train and bus around the Island.

Great Hotel to start a shopping tour around Palma.

The room at the hotel is tip top " big room and great bed" for a**** hotel.

We did not have time for eating at the hotel.

Sweet staff, we will be back.

Room Tip: Opgrade the room offer at 10€
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian G, Gerente at UR Palacio Avenida, responded to this review, April 26, 2013
Dear Sir or Madam,
First of all, I would like to express my gratitude to you for being courteous enough to write us your kind comments about the hotel
Likewise, I would like to thank you, on behalf of the employees of the Hotel and myself, all your comments, which encourages and stimulates us to continue with the pursuit of the improvement and surmounting in the service for our clients.
Expressing again my gratitude to you, yours faithfully
Cristian Godoy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UR Palacio Avenida

Address: Avda. Alexander Rosello 42, 07002 Palma de Mallorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Best Value Hotel in Palma de Mallorca
#8 Business Hotel in Palma de Mallorca
#31 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $
Hotel Class:4 star — UR Palacio Avenida 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Hotel UR Palacio Avenida is a modern establishment, which opened its doors in 2009 after being carefully refurbished by the well-known architect Bruno Borrione, member of the Philippe Starck team. The result of his hard work was a perfect balance between comfort and design. The materials used and the great details that went into the conversion of this emblematic building, which originally and since 1942 had been the Cinema Avenida, to the current day UR Palacio Avenida, have led to the hotel being a highly considered boutique hotel in the city.The hotel remains open all year round and offers a personalised service to both businessmen and those who simply wish to enjoy their holidays.Its central location, with direct access to public transport makes it easy to reach any part of the island.A few meters away from the hotel is located the largest public parking of the city and only 300 meters away, is located the Hotel UR Misión de San Miguel where a private parking is available for hotel guests of both hotels (costs apply).The Hotel UR Palacio Avenida has 68 rooms, with extraordinary natural light, views of the centre of Palma de Mallorca and modern furnishing, which cares for the smallest detail.The hotel also offers a cocktail bar, a gastronomic restaurant and a coffee shop at street level with a dreamlike terrace where any kind of important event can take place. Wireless Internet access in all areas of the building and a safety deposit box in the room are both free of charge.The three modular conference rooms cover a total of 200m2 and have been perfectly designed to meet the needs of any event meeting, banquet, conference or presentation. The modern and comfortably furnished rooms can be divided by mobile panels and are also equipped with internet access, air conditioning, a projector and large screen, and direct access to an exterior terrace which is ideal for coffee breaks.Due to the unique location of the hotel, guests can enjoy the main shopping areas and cultural activities, excursions, golf, restaurants, etc.Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc.For guests who wish a more personalized service Private Concierge is also available. ... more   less 
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Also Known As:
Ur Palacio Avenida Hotel Palma De Mallorca
UR Palacio Avenida Palma De Mallorca, Majorca

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