This was one of 9 hotels in which I stayed while on a 14-day Globus "Spanish Fiesta tour, which I highly recommend. This was the worst of the hotels. All suffered from lack of adequate sound proofing between the rooms, but this hotel easily took the prize as the noisiest. The faux wood floors meant that every movement of a desk chair on up and down the hall was heard as a loud screech. I was on the floor above the reception and dining area and near the large open stairway that led downstairs. The noise from the various conversations and activities on the ground floor made going to sleep impossible until well after midnight. Also, the room was advertised as having a safe. I had to bring one of the men from the front desk to the room to convince him that it didn't.

On the plus side, the food was good at breakfast the next morning where everyone in our group was talking about the noise.

We were unfortunate to arrive in Vitoria-Gasteiz on the eve of festivities "La Blanca" so hotels were mostly full and expensive leaving us with not much choice. So we went for NH Canciller Ayalar as we know that NH usually has a standard that we like. We also used Vitoria as a base to explore the Basque country so it was important for us to have a decent hotel to stay in.

Overall this NH is quite average at best, in comparison to other NH. We were disappointed with the room allocation as we were staying for more than one night yet we were given a room chosen without consideration. Not only were the room size very small but our only windows were facing a discotheque. Throughout our entire stay the quality of the sleep was bad as noises refused to die down until 3-4 am in the morning (even later hours still for the actual festivities).

The hotel's parking price is certainly an issue. It's very expensive considering that Vitoria isn't a city which is very much visited as Barcelona, Madrid, Bilbao or Sevilla. However since we didn't like the other parking lots so we accepted it as it is. Moreover, the parking is limited and can not be reserved, meaning regardless of whether you are already a guest or not the hotel makes no attempt to differentiate you from other guests who happened to pop by for a wedding in the hotel. Also the hotel's reception is ready to tell you to go park somewhere else even if there's a parking space empty (we checked out of curiosity once we left our car elsewhere). It's a shame really for services to be this disinterested in clients who are staying for the long haul.
The elevators are also few and as guests started arriving for the weekend, waiting could take a long while.

The best thing about the hotel? well the view of the park in front. Rooms with views towards this lush green garden would be happy to wake up to it. The location is excellent as it is only a short pleasant (never creepy) 5-10 minutes stroll into city center. It is also very near to museums.

So the verdict is this: if you have a better option, you can bypass this. If you don't, it's tolerable. Just make sure you got the room facing the street Ramon y Cajal (better than to the side alley).

Recently I had dinner in this hotel restaurant and I have to say that especially the ENGLISH service from a waitress was very good and her service was impeccable.
That is for me a rare experience in Spain even in good restaurants.
The next time I go to Vitoria I am sure to visit that restaurant again to get another nice English meal description and a professional service from that waitress.
Just a pity she is the only one.............-

The hotel is very clean, we had a room on the top floor with a small balcony and a great view. Modern furniture and bathroom with window. No carpet, real wooden floor(noisy but charming). The major downside was that the walls are very thin so you must bring earplugs or hope to have quiet neighbours. I didn't have any of them. Breakfast was too expensive for us, but the nearby bar opens only at 9, so for an early breakfast you have to walk towards plaza de la virgen blanca where a lot of bars open at around 8. We paid about 50 euros per night and that was good value for money.