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“Comfortable and Conveniently Located” 4 of 5 stars
Review of Tryp Orly

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Tryp Orly
4.0 of 5 Hotel   |   Plaza de Zaragoza 4, 20007 San Sebastian - Donostia, Spain   |  
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GreenLeadersSilver level
Grass Valley, California
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Comfortable and Conveniently Located”
4 of 5 stars Reviewed July 13, 2014

We reserved an ocean view room. Looking at the hotel from the street, it was hard to imagine that any of the rooms would have an ocean view. The hotel is one block from the beach, and there are tall buildings between the Tryp Orly and the ocean. It turns out that you could see the ocean from our room, but you had to stand close to the window and look out to the right. Looking straight out the window afforded a view of the southwest section of town.

The room had a private bath. Spacious accomodations with a nice large bathtub and modern shower fixtures. The room interior was otherwise a bit worn and dated, but clean and quite comfortable. The bed was an actual king-sized bed, not two beds pushed together as found in many European hotels. The room seemed more like an American hotel room than a European hotel room. Amenities included the use of robes and slippers - a nice touch.

Front desk service was good. One of the desk clerks has taken it upon himself to prepare a list of his recommended bars and restaurants. I suppose he gets questions so frequently that it just made sense to compile the list, which he hands out to guests. We tried a few of his suggested spots, and all were good.

It is an easy walk from the hotel to the beach, the Centro district and Old Town.

We were there during the shoulder season, and the hotel and town were fairly quiet. It rained during our stay, which was disappointing, as we were looking forward to some beach time.

We bought a package that included breakfast. At first, we thought we'd just skip the hotel's breakfast and dine at one of the fine eateries in town. But after perusing the hotel's breakfast buffet, we decided to eat there. In a town noted for its food, the hotel breakfast did not disappoint. There were a variety of local specialty meats, cheeses and fresh fruit. All very good - a pleasant surprise.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello RJ748,

Thanks for your wonderful comments!!

It's very good of you to read that you recommened our hotel.

With you we learned to grow and believe that everything is possible, because you are the only one who always makes us feel that we can be better

Thanks!!!

Luis Torrico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
Sydney, Australia
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 9, 2014

The Tryp Orly is in a great location, close to the beach, promenade and a short walk to the old town. It was very good being able to park our car underneath the hotel in the car park. All rooms seemed to have a nice outlook, some with a better view than others. The hotel itself is looking a bit tired. To get to the (small and old) lift, you have to take your bags up a some stairs. This is an unusual set up and unfortunately no staff offered to help. This didn't give a very warm welcome on arrival. Wi-fi was frustratingly slow or non-existent.

Room Tip: Rooms at the beach end obviously have a much better view.
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello Jenny_Sydney5,

Every comment we receive is invaluable for us and I would like to tell you that all the reviews are considered and studyed by our Guest Experience and Operations department

Your cooperation is very important for us because our objective is to do it better each time.

Regads,

Luis Torrico
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Québec
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

Pros:
- Well located. Near the beach (1 min walk) and the old town (10 min walk).
- Good service at the reception desk.
- Clean.
- Good sized rooms.
- Good breakfast buffet (eggs, meat, pastries, bread, fruits juices, coffee, etc.)
- Free WIFI with decent speed.

Cons:
- Rooms aren't soundproof. You can clearly hear your neighbours.
- Very small elevators.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello YannLC,

We love to hear you are happy with us.

We look forward to your next visit to San Sebastián, where we hope you will enjoy our breakfast, now expanded and with new products, really appetizing

Thanks!!!

Luis Torrico
General manager
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San Sebastian
1 review
4 of 5 stars Reviewed July 6, 2014

the hotel is very well located, and because it occupies the last 4 or 5 floors the view is great. needs some renovation but in a great shape. we did not have the breakfast ( 19 Euro) it is a little expensive, many good places around to eat

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello Saadallah,

Firstly we would like to thank you for having stayed at Tryp San Sebastian Orly.

We would also like to let you know that we sincerely appreciate your opinion in Tripadvisor.

Regards,

Luis Torrico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 3, 2014

We were driving from The Pyrenees to Bilbao, and realized we had missed one day in our itinerary and had no booking for the night! We chose San Sebastian rather than Biarritz as it was on our "must-visit" list. After a few other hotel viewings, we stumbled upon the Tryp Orly.
The lobby was dismal and the desk clerk was frazzled, but we lucked out with a over-sized, ocean view room at what we considered to be a pretty good rate for a walk-in. The room was clean and well appointed like a chain hotel - no surprises. It is located 5-10 minutes from the old city, a few steps from the sea-wall promenade, across the street from the more expensive waterfront hotels. Parking was available (for a price) underground which was a bonus as many hotels in Spain do not have this to offer. Value was good and we would stay there again.

Room Tip: Get a room as high up as possible, facing the water.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello Lizzydvancouver,

My name is Luis Torrico and I am the hotel manager. It was a pleasure to hear from you.Thank you for your kind comments which I shall share with my colleagues.

It would be a pleasure to see you on your next visit.
Your sincerely

Luis Torrico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 1, 2014

Spent two nights at Orly Hotel. The location is superb ... virtually on the sea front, but only 10 minute walk to the Old Town. Reception welcome was excellent, with clear ideas and advice as to what to do and where to go. Great mini suite with superb views, clean, comfortable and good facilities. Good range at breakfast in a bright, modern area. It was a bit 'cramped' on Sunday morning, but the hotel was fully booked. Car parking at the hotel was a bonus, but a bit pricey at €22 a day.
Would highly recommend.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello Basil_peacock,

Many thanks for your comments!!!

We would like to let you know that we sincerely appreciate your opinion in Tripadvisor.

Your cooperation is very important for us because our objective is to do it better each time.

Regards,

Luis Torrico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 30, 2014

Had a lovely weekend in San Sabastian the hotel Tryp Orly was clean and tidy, a very well appointed room however the air conditioning unit was worse than useless. We had a corner mini suite which had an absolutely amazing view. Breakfast was in a very modern dinning room, the food was very nicely presented and tasty.

Room Tip: Ask for corner room overlooking the sea
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisTorrico, Director General at Tryp Orly, responded to this review, July 14, 2014
Hello Laurie R,

Firstly, I would like to thank you for choosing to stay in our hotel whilst visiting our city. I am grateful to you for your comments via Tripadvisor, as we wish very much to meet all of our customers’ expectations.
I bitterly regret the inconveniences we have caused. We wish to let you know that we will be doing everything we can to resolve these matters.
I would very much wish to see you once again in the hotel, and it would give me immense pleasure to welcome you personally.
Yours sincerely


Luis Torrico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tryp Orly

Address: Plaza de Zaragoza 4, 20007 San Sebastian - Donostia, Spain
Location: Spain > Basque Country > Guipuzcoa Province > San Sebastian - Donostia
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Sebastian - Donostia
#10 Luxury Hotel in San Sebastian - Donostia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tryp Orly 4*
Number of rooms: 64
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Also Known As:
Tryp Orly Hotel San Sebastian - Donostia
Tryp San Sebastián Donostia
Tryp Hotel Orly

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