We stayed with Urban House as it was recommended by Busabout. We were first left and ignored because we weren't staying in a dorm room on our arrival but eventually were taken to the separate building we'd be staying in (after a short stop at a third building to get the key). The apartment itself was nice, but there were some problems while we were there. Initially we were told by others staying there, that there was no hot water for showers, altogether we stayed 3 nights and during that time (after someone complained) a plumber came in to fix the hot water problem... which he did (eventually, it took a full day - I think he went off for a siesta in the middle) but then the water was SO hot, and the handle of the shower kept flying off so we couldn't adjust the temperature, or switch the shower off completely, so it ran all night. We couldn't believe how little the staff seemed to care about how much water was being wasted.
The kitchen has breakfast food to help yourself with, but I saw a cockroach in amongst the bags of bread and cereal which put me off.
These problems weren't MAJOR but I think they could do a lot to improve the place.
- Official Description (provided by the hotel):
- The most famous hostel in San Sebastian we are located in Plaza Gipuzkoa,2 in the very HEART of the city; a stones throw from the beach and old town.We now offer a large chill out area, access to kitchen. FREE: BREAKFAST, TEA&COFFEE, PASTA, INTERNET. We also have a honesty bar and board and bike hire.Great knowledgeable staff and lots of recommendations on places to go and things to do - don´t hesitate to ask us for anything you need! ... more less
- Reservation Options:
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- Also Known As:
- Lolo Urban House Hotel San Sebastian - Donostia