This hotel is located directly across the street from the Guggenheim. We stayed on the fourth floor and our room had an unobstructed view of both the Guggenheim profile and Koons' puppy. Great way to start each morning! I cannot vouch for the views from rooms located on the other side of the hotel.
The room was moderately sized with decor leaning toward modern and playful rather than antiques. Although the front desk referred to our room as a "suite," it was only one room (I think most American hotel "suites" include a sitting room separate from the sleeping room). The room and linens were clean. Also, there were two "suitcase stands" (I'm sure there's a name for these, but I don't know what it is) which was quite helpful considering that we were traveling with multiple pieces of luggage on this trip.
The bathroom was well equipped with plenty of hot water. Only two shower/bath towels were provided (I noticed this trend throughout all of Spain) along with two hand towels. No wash cloths were provided, however, housekeeping was efficient in providing clean towels every day.
Public areas of the hotel were a bit trendy. We did not eat or drink in any of the hotel properties since there were so many other dining options available. (For seriously good food, try Mina across the river from the Bilbao food market.) The front desk was always helpful and all the staff we encountered spoke excellent English. We did find the hotel to be slightly understaffed (at most times throughout the day there was only one front desk person and one porter/doorman), but again, we found this issue throughout most of Spain. Generally, an excellent hotel and we would certainly return to this property.
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