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“Excellent” 5 of 5 stars
Review of Silken Gran Hotel Domine Bilbao

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Silken Gran Hotel Domine Bilbao
5.0 of 5 Hotel   |   Alameda de Mazarredo 61, 48009 Bilbao, Spain (Abando)   |  
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Ranked #7 of 43 hotels in Bilbao
Athens, Greece
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Excellent”
5 of 5 stars Reviewed February 11, 2013

Gran Hotel Domine is for me the best place to stay in Bilbao.
The hotel is luxurious, with modern design, comfortabe rooms with huge bathroom, nice breakfast. It is situated downtown, next to the guggenheim museum, so you eat your breakfast with this view.
The only minus I would find is a small delay in the check in procedure, probably because it happened to arrive many people in the same time. In the check out, there was no delay.

I overall strongly recommend this hotel for business as well as for tourism.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 14, 2013
Dear Guest,

Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We would like to thank you for your great review about your stay at our property. We are glad to receive such remarkable comments about our service and facilities. Your warm words definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations. We are very pleased to know that your stay with us was superb! We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao. Warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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872 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Bangalore, India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 17, 2013

We stayed here to visit the Guggenheim which is just across the road, ideal location. The hotel is very good, excellent roof top restaurant for breakfast, very chic bar area, and friendly service. Our room was very spacious and nicely designed..

Room Tip: ask for a room which overlooks the guggenheim
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 14, 2013
Dear guest,

We are very pleased to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel, the locarion and the falicities. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao.Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taradale, Napier, New Zealand
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed at the Gran Hotel Domine Bilbao for two nights in October 2012. Drove to location and GPS found the hotel easily. However, right outside the hotel there were barriers - I got out to check that we were in the right place to park our car - the bellman said yes but didn't offer to help shift the barriers so that we could park the car to get our luggage out. I shifted the barriers to get the car parked as traffic was building up behind us. He then came and helped. I found him most unhlepful and certainly did not have a friendly attitude to us arriving at the hotel. He was slightly older and I would have thought he would have been promoting the hotel. However, this was the only negative we encountered and it was a shame the gentleman was like this. The other bellman (younger) was very obliging as were the rest of the hotel staff. There was a Ducati conference on at the time which made for great excitement for my husband on seeing the motorbikes.

We were upgraded to a suite which was delightful. The staff at reception were friendly and very efficient - would highly recommend this hotel. Beds are so comfortable - didn't want to get out of them really. The hotel has the perfect location looking towards the Guggenheim Museum and each night we sat in our room admiring the complexity of the Guggenheim and experienced seeing it with certain lights as the sun was going down. Magical!

We were advised that because of the Ducati Conference that if we wanted to dine in the restaurant we should book that night. We were going to go anyway but went that night - fantastic meal and service. Great views to the museum and all in all a wonderful experience. One of the best meals we had in Spain. We couldn't fault anything with the meal - in fact exceptional!

The rooms are beautifully appointed and very modern and tasteful - we loved the decor of the rooms and the hotel. The bar area is quirky and lovely to relax in to have a drink. The Cafe/Restaurant on ground level is very good for a meal or a drink. Great service here and fantastic food.

Breakfasts were so,so good!! Everything you could wish for - wonderful fresh fruits, cereal, fresh fruit juice and anything you wanted really. Would recommend this to anyone.

If you want to stay at a very special place to experience the Guggenheim Museum stay at Gran Hotel Domine Bilbao - you will not be disappointed - in fact you will thank me for recommending it to any Trip Advisor member - well worth the extra cost over other hotels. Exceptional service and hotel amenities.

Room Tip: Pay for a room with a view over to the Guggenheim Museum - you will not be disappointed.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. Its is a pleasure to hear that you enjoyed our hotel´s location, facilities and flriendly staff service.
We apologize the first impression you had from us regarding the lack of assistance by our porter. We have taken action in this matter, in order for this not to happen to you or any other guest in the future. Once again, thank you for your time and comments, hoping to welcoming you in your next visit to Bilbao!
Warm regads!
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Manchester
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 26, 2012

Went to the Gran Hotel early in December for a pre-xmas city break.

The hotel was central only being a short walk to most sightseeing hot spots. The tram is close by if walking is not your thing.

Hotel was to a high spec and very comfortable.

Booked as a package with Easyjet.

Located a short bus journey from the airport with a regular bus service.

Room Tip: Excellent quality hotel in a central location. Room was in the centre of the hotel and did not have...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback! It is s a pleasure to hear that you enjoyed the "handy" location of our hotel and that we meet your expectations!
We hope to host you again soon in the near future! Regards from Bilbao!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 20, 2012

We were with friends for a long wekend and had our doubts about being so far away from the old town but it really wasn't a problem as the tram system is very close and efficient. Close by are all the shops on the Gran Via and little bars and restaurants although most of the good ones are in the Casco Viejo (see review for Deliciosa) We also ate at the Guggenheim Bistro booked in advance for a table with view, 25 set menu was very good including wine, fabulous veiws and then a stroll along the river to walk it off,it couldn't be closer to the hotel. Big rooms with baths and showers welcome after a day walking around staff very efficient and friendly particularly the bar staff although it is expensive to drink here it is a great place too meet up.
Breakfast was superb great choice of fruits and hot cooked breakfast as well as smoked salmon and asparagus, pity about the coffee but that's what you get at hotels.

Room Tip: Asked for a window in room and we were given one that had a small window but it did open although we...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
We are glad to receive such remarkable comments about our service and facilities. We are very pleased to know that your stay with us was superb! We hope to host you again soon in the near future! Kindest regads!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

Our 3rd time at this hotel, just a flying visit so we opted for a standard room. No complaints! Thought I'd miss the luxury of a Guggenheim view and fancy bathroom, but not really. Our room was spacious and had all usual items we're accustomed to. Staff are courteous and efficient and the bar serves one of the best mojitos we've had. Everything is within walking distance and perfect for pinxos-hopping. We'll be back!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
We hope you had a safe and pleasant trip home.Thank you for making our Gran Hotel Domine Bilbao your second home! It is always a pleasure to welcome you on your visits to Bilbao. Your warm words definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations. Awaitng to your next visit in Bilbao!
Regards from the entire Domine staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 11, 2012

Having read other the other commentaries I must say that many objections have been addressed by the administrative. Let's start with the front desk. They do speak English as well as other languages. Cordial, polite and reserved. A few more genuine smiles would be optimum, but with that said they accommodate their guests. They will gladly hail a cab, lend you an umbrella, and recommend area restaurants taking into consideration your likes.

The restaurants are fantastic. A gourmet chef myself, the food was fresh and well presented. After arriving from the airport only 15 minutes from this location I was seated at 9:30pm and greeted with a pleasant disposition. I was not rushed and the waiter was attentive. The breakfast was included and the buffet had everything you could imagine. A omelette bar, eggs any which way you like them, crepes, American fare, lunch meats, cheese, fresh fruits, juices....like I said everything! The view is spectacular and there is plenty of outdoor seating. The staff kept up with cleaning the tables and refilling the beverages as we investigated a new fare to taste. Breakfast s served as early as 6 am for business travelers.

The rooms are modern, get a room on the outside. Mine was 615, equipped with a patio that was a perfect spot to read and sip a hot tea in the evening breeze. It didn't face the Guggenheim, but it had an extra perk. That was a bathtub! Yes... An old fashioned four footed tub, on a cherry slat floor, with a view of the terrace. It was like bathing in the outdoors. Private and luxurious. My only complaint here was that of all the toiletries the only thing missing was bubble bath. Otherwise you can leave your toothbrush behind because that's available everyday. Men's items are more prevalent, most likely due to business conventions. His and Her's robes, slippers are standard.

Room amenities included Cd's for every musical taste with a stereo system comparable to a Bose system. Room service available 24 hours. In-bar fridge is well stocked with champagne and special items. Turn down with chocolate bonbons and the latest magazine. Truly a five star experience.

Room Tip: Go for any outside room with a patio/balcony. 6th floor as a walk up to the rooftop restaurant. En...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear Guest
On behalf of the entire Silken Gran Hotel Domine Bilbao team I would like to take this opportunity to thank you for your warm words regarding your recent vacation at our hotel.
It is a pleasure to read that we met your expectations during you stay and that you enjoyed the Doma restaurant , the excellent service, the hotel and room facilities. Regarding the bubble bath, we have 24 hour room assistance for any additional service you may require during your stay. We are honored that you have chosen our hotel as your holiday destination and will be looking forward to welcoming you back again.
Warmest regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Silken Gran Hotel Domine Bilbao

Address: Alameda de Mazarredo 61, 48009 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Vizcaya Province > Bilbao > Abando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 43 hotels in Bilbao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silken Gran Hotel Domine Bilbao 5*
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