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Silken Gran Hotel Domine Bilbao: Traveler Reviews

5.0 of 5
Alameda de Mazarredo 61, 48009 Bilbao, Spain
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Silken Gran Hotel Domine Bilbao
Ranked #1 of 45 hotels in Bilbao
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615 reviews from our community

Traveler rating
    369
    170
    51
    19
    6
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Families
57
 
Couples
315
 
Solo
29
 
Business
61
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bangalore, India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Stylish and convenient”
5 of 5 stars Reviewed January 17, 2013

We stayed here to visit the Guggenheim which is just across the road, ideal location. The hotel is very good, excellent roof top restaurant for breakfast, very chic bar area, and friendly service. Our room was very spacious and nicely designed..

Room Tip: ask for a room which overlooks the guggenheim
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LauraandAshim about Silken Gran Hotel Domine Bilbao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review
March 14, 2013
Dear guest,

We are very pleased to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel, the locarion and the falicities. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao.Best regards!
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Taradale, Napier, New Zealand
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
“OUTSTANDING LOCATION”
5 of 5 stars Reviewed January 2, 2013

We stayed at the Gran Hotel Domine Bilbao for two nights in October 2012. Drove to location and GPS found the hotel easily. However, right outside the hotel there were barriers - I got out to check that we were in the right place to park our car - the bellman said yes but didn't offer to help shift the barriers so that we could park the car to get our luggage out. I shifted the barriers to get the car parked as traffic was building up behind us. He then came and helped. I found him most unhlepful and certainly did not have a friendly attitude to us arriving at the hotel. He was slightly older and I would have thought he would have been promoting the hotel. However, this was the only negative we encountered and it was a shame the gentleman was like this. The other bellman (younger) was very obliging as were the rest of the hotel staff. There was a Ducati conference on at the time which made for great excitement for my husband on seeing the motorbikes.

We were upgraded to a suite which was delightful. The staff at reception were friendly and very efficient - would highly recommend this hotel. Beds are so comfortable - didn't want to get out of them really. The hotel has the perfect location looking towards the Guggenheim Museum and each night we sat in our room admiring the complexity of the Guggenheim and experienced seeing it with certain lights as the sun was going down. Magical!

We were advised that because of the Ducati Conference that if we wanted to dine in the restaurant we should book that night. We were going to go anyway but went that night - fantastic meal and service. Great views to the museum and all in all a wonderful experience. One of the best meals we had in Spain. We couldn't fault anything with the meal - in fact exceptional!

The rooms are beautifully appointed and very modern and tasteful - we loved the decor of the rooms and the hotel. The bar area is quirky and lovely to relax in to have a drink. The Cafe/Restaurant on ground level is very good for a meal or a drink. Great service here and fantastic food.

Breakfasts were so,so good!! Everything you could wish for - wonderful fresh fruits, cereal, fresh fruit juice and anything you wanted really. Would recommend this to anyone.

If you want to stay at a very special place to experience the Guggenheim Museum stay at Gran Hotel Domine Bilbao - you will not be disappointed - in fact you will thank me for recommending it to any Trip Advisor member - well worth the extra cost over other hotels. Exceptional service and hotel amenities.

Room Tip: Pay for a room with a view over to the Guggenheim Museum - you will not be disappointed.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stoddardhowell about Silken Gran Hotel Domine Bilbao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review
March 8, 2013
Dear guest,
Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. Its is a pleasure to hear that you enjoyed our hotel´s location, facilities and flriendly staff service.
We apologize the first impression you had from us regarding the lack of assistance by our porter. We have taken action in this matter, in order for this not to happen to you or any other guest in the future. Once again, thank you for your time and comments, hoping to welcoming you in your next visit to Bilbao!
Warm regads!
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Manchester
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Fantastic city break”
5 of 5 stars Reviewed December 26, 2012

Went to the Gran Hotel early in December for a pre-xmas city break.

The hotel was central only being a short walk to most sightseeing hot spots. The tram is close by if walking is not your thing.

Hotel was to a high spec and very comfortable.

Booked as a package with Easyjet.

Located a short bus journey from the airport with a regular bus service.

Room Tip: Excellent quality hotel in a central location. Room was in the centre of the hotel and did not have...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Geaynor about Silken Gran Hotel Domine Bilbao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review
March 8, 2013
Dear guest,
We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback! It is s a pleasure to hear that you enjoyed the "handy" location of our hotel and that we meet your expectations!
We hope to host you again soon in the near future! Regards from Bilbao!
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liverpool
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Superb weekend stay!”
5 of 5 stars Reviewed December 20, 2012

We were with friends for a long wekend and had our doubts about being so far away from the old town but it really wasn't a problem as the tram system is very close and efficient. Close by are all the shops on the Gran Via and little bars and restaurants although most of the good ones are in the Casco Viejo (see review for Deliciosa) We also ate at the Guggenheim Bistro booked in advance for a table with view, 25 set menu was very good including wine, fabulous veiws and then a stroll along the river to walk it off,it couldn't be closer to the hotel. Big rooms with baths and showers welcome after a day walking around staff very efficient and friendly particularly the bar staff although it is expensive to drink here it is a great place too meet up.
Breakfast was superb great choice of fruits and hot cooked breakfast as well as smoked salmon and asparagus, pity about the coffee but that's what you get at hotels.

Room Tip: Asked for a window in room and we were given one that had a small window but it did open although we...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask samspain about Silken Gran Hotel Domine Bilbao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review
March 8, 2013
Dear guest,
We are glad to receive such remarkable comments about our service and facilities. We are very pleased to know that your stay with us was superb! We hope to host you again soon in the near future! Kindest regads!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Perfect location”
5 of 5 stars Reviewed December 16, 2012 via mobile

Our 3rd time at this hotel, just a flying visit so we opted for a standard room. No complaints! Thought I'd miss the luxury of a Guggenheim view and fancy bathroom, but not really. Our room was spacious and had all usual items we're accustomed to. Staff are courteous and efficient and the bar serves one of the best mojitos we've had. Everything is within walking distance and perfect for pinxos-hopping. We'll be back!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
Ask P D about Silken Gran Hotel Domine Bilbao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Silken Gran Hotel Domine Bilbao, responded to this review
March 8, 2013
Dear guest,
We hope you had a safe and pleasant trip home.Thank you for making our Gran Hotel Domine Bilbao your second home! It is always a...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silken Gran Hotel Domine Bilbao

Address: Alameda de Mazarredo 61, 48009 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Vizcaya Province > Bilbao
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 45 hotels in Bilbao
Price Range: $$
Hotel Class:5 star (5*)
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