We stayed at the Gran Hotel Domine Bilbao for two nights in October 2012. Drove to location and GPS found the hotel easily. However, right outside the hotel there were barriers - I got out to check that we were in the right place to park our car - the bellman said yes but didn't offer to help shift the barriers so that we could park the car to get our luggage out. I shifted the barriers to get the car parked as traffic was building up behind us. He then came and helped. I found him most unhlepful and certainly did not have a friendly attitude to us arriving at the hotel. He was slightly older and I would have thought he would have been promoting the hotel. However, this was the only negative we encountered and it was a shame the gentleman was like this. The other bellman (younger) was very obliging as were the rest of the hotel staff. There was a Ducati conference on at the time which made for great excitement for my husband on seeing the motorbikes.
We were upgraded to a suite which was delightful. The staff at reception were friendly and very efficient - would highly recommend this hotel. Beds are so comfortable - didn't want to get out of them really. The hotel has the perfect location looking towards the Guggenheim Museum and each night we sat in our room admiring the complexity of the Guggenheim and experienced seeing it with certain lights as the sun was going down. Magical!
We were advised that because of the Ducati Conference that if we wanted to dine in the restaurant we should book that night. We were going to go anyway but went that night - fantastic meal and service. Great views to the museum and all in all a wonderful experience. One of the best meals we had in Spain. We couldn't fault anything with the meal - in fact exceptional!
The rooms are beautifully appointed and very modern and tasteful - we loved the decor of the rooms and the hotel. The bar area is quirky and lovely to relax in to have a drink. The Cafe/Restaurant on ground level is very good for a meal or a drink. Great service here and fantastic food.
Breakfasts were so,so good!! Everything you could wish for - wonderful fresh fruits, cereal, fresh fruit juice and anything you wanted really. Would recommend this to anyone.
If you want to stay at a very special place to experience the Guggenheim Museum stay at Gran Hotel Domine Bilbao - you will not be disappointed - in fact you will thank me for recommending it to any Trip Advisor member - well worth the extra cost over other hotels. Exceptional service and hotel amenities.
Pay for a room with a view over to the Guggenheim Museum - you will not be disappointed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 8, 2013
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Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. Its is a pleasure to hear that you enjoyed our hotel´s location, facilities and flriendly staff service.
We apologize the first impression you had from us regarding the lack of assistance by our porter. We have taken action in this matter, in order for this not to happen to you or any other guest in the future. Once again, thank you for your time and comments, hoping to welcoming you in your next visit to Bilbao!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.