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“Great location, modern hotel and very helpful staff” 4 of 5 stars
Review of NH Collection Villa de Bilbao

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NH Collection Villa de Bilbao
4.0 of 5 Hotel   |   Gran Via, 87, 48011 Bilbao, Spain (Abando)   |  
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Ranked #1 of 42 Hotels in Bilbao
Certificate of Excellence 2014
GreenLeadersSilver level
Portsmouth, United Kingdom
Top Contributor
102 reviews 102 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
“Great location, modern hotel and very helpful staff”
4 of 5 stars Reviewed June 29, 2014

Enjoyed the business stay at this hotel. Recently updated the hotel has good facilities and is well located being only minutes walk form the river, main park and Guggenheim.
Front desk staff (Elena) really helpful with local advice and when a problem occurred it was resolved very quickly without fuss. Internet is fidley with needing a new log in everyday but its reasonably fast and log in details are free for multiple devices from the front desk. Food in the restaurant is good although there are numerous other venues in a few minutes walk in case you need something different (Baden Baden is about 200m to the right on Gran Via and is great!).
Breakfast is good with cooked to eggs orders as well as a good buffet.
Parking is tight in the basement carpark so hire a small car!
Happy to stay here on my next visit so must have enjoyed it!

Room Tip: Choose the premier U rooms at the front of the hotel. Well decorated and good bathroom space!
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, July 4, 2014
Dear Guest.

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

It is our aim to exceed the expectations of our guest and Elena will be informed about your nice comments about her.

Referring to our Wi-Fi connection, we have just started to work with a new provider that generates a new Wi-Fi access automatically per day, we think that is simple and easier to use.

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
London, United Kingdom
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 28, 2014

I had a fantastic time in Bilbao and the hotel was very nice. Rooms were spacious and inviting. Breakfast of very good quality and breakfast room was pleasant and inviting. Bar area could be a bit more special, but overall very nice hotel at a good location.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, July 4, 2014
Dear Guest:

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed the expectations of our guest. With pleasure,

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

The NH Villa de Bilbao is a nice boutique hotel within an easy walk to most everything you could want to get to or to public transit. The staff were nice and helpful. The rooms were great. I would definitely stay here again.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, June 27, 2014
Google Translation
Estimado cliente:

Lo primero queremos agradecerle de todo corazón sus comentarios.

Nos alegra que haya disfrutado de su estancia e informaré sobre su percepción en cuanto a la profesionalidad del personal que aquí trabaja a mis compañeros.

Si decide regresar a Bilbao en un futuro, estaremos encantados de poder alojarle.

Un cordial saludo

Muy atentamente,

Jon Espeja
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

Very nice hotel in the city center. The rooms were large and clean and the bed was comfortable. I ate at the hotel restaurant twice for lunch because I know it would be fast. The food and service was excellent but a bit expensive. If you plan to eat there though, its better to make a reservation to ensure you get a table.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, June 27, 2014
Google Translation
Estimado Michael T.

Muchas gracias por sus comentarios en cuanto al alojamiento en nuestro hotel.

Si decide regresar a Bilbao en un futuro, estaremos encantados de poder alojarle.

Un cordial saludo

Muy atentamente,

Jon Espeja
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
158 reviews 158 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed June 7, 2014

Its well located at the very end (or begining) of the Gran Via street where all the shopping life happens, so thats good. Is next to the sagrado corazon monument, and a few steps from palacio Euskalduna, the psrk, la Ría and 15 minutes walk from Guggenheim. Location, check. The rooms are not that nice. They are a bit small (and the one I had was also a bit dark, because it didnt had drapes but only blackouts).
The bed was decent, and also the bathroom and shower. Although the shower is small and its not closed so there is a lot of spilling when yo take a bath. Internet works, but it changes everyday, so you have to go for the passcodes everyday to the concierge. Breakfast is good, and if you are into sports, they have no gym. What they do have is an agreement with a gym convenienlty located 4 blocks away in case you want to lift some iron. To go for a run? Well the river is just 2 blocks away and its really nice (when its not raining). So thats it. I wiil rate this a 7 out of 10.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, June 10, 2014
Dear Guest,

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

Regarding to your room size, accept our apologies because of not having given a room as was expected. Nh Collection Villa de Bilbao hotel has 3 different categories of rooms with different sizes: standards between 31 m2- 37 m2, premiums 37 m2 and junior suites 56 m2 per a small supplement from standard room´s price.

Secondly, referring to our Wi-Fi connection, it was uncomfortable to change codes every day, so we have just started to work with a provider, it generates a new Wi-Fi access automatically with a code per day, and so you do not have to go to the reception in order to take another ticket. Moreover, we go on keeping two option: we free (for free) and paying Wi-Fi for highest connections.

It is our aim to provide our guests the warmth and hospitality through our facilities and services.

Thanking you again for your time and your comments.

I remain at your entire disposal and send you my best regards.

Warm regards
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Estoril, Portugal
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 29, 2014

Bilbao is charming packed small city, so location probably won't never be a problem (we are always close to everything).

Airport bus stops on this block (1.40€ dropped at the hotel door).

Hotel staff was very polite and attentive but a little bit slowwww for checking in. Check out was smooth.

I asked a non-smoking bedroom with NO carpets and that was exactly what I got. And more: brand new, clean, modern room gave us a great sleep quality.

The breakfast was unnecessarily expensive: 9.9€ per person. 1 block eastwards you'll find a great bakery with a 2.35€ per person. Guess what we did.

It's besides the Basque Government building..like...door-to-door, so beware on strikes and protesters (there was one ongoing when we arrived)!!

Room Tip: Ask for a non-smoking room without carpets.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, June 6, 2014
Dear Guest,

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

Accept our apologies because of not feeling interaction with our reception staff, we always try to offer a pleasant treatment to our customers. My partners will be informed and we will be faster for the next time.

Regarding to our breakfast buffet. We offer a great variety of high quality products. This new concept is called ANTIOX and its aim is to be healthy and varied. Our breakfast could not be sold with the same prices that you will find outside for a great bakery.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed the expectations of our guest. With pleasure,

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.

Best regards


Jon Espeja Martínez
Guest relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin,ireland
Top Contributor
84 reviews 84 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed May 29, 2014

Convenient to reach from the Airport by public transport. Centrally located for the main sights and old town. We stayed on the second floor and although we fronted the Gran Via, there was little disturbance from street noise/traffic although there was some internal noise from people moving above us. The room was large and well appointed. Two large individual beds with good quality bed linen.Reading lights above the bed. The bathroom was excellent with good quality towels and toiletries and a magnifying mirror - the toilet was off the bathroom, which is my preference.There was a Nespresso maker with 3 pods and plenty of table top and hanging space.
The buffet breakfast was, although seemingly expensive by local standards, extremely good value. It was among the most plentiful and varied we had in our three weeks in Spain. The quality and freshness was top notch.Egg and vegetable dishes could be cooked fresh to order.The female supervisor had excellent organisational skills running a busy breakfast room. You can pick up a quick coffee and pastry locally but if you prefer to have a substantial leisurely breakfast which will take you through to dinner, the breakfast here is recommended. The only quibble I have with the hotel is that there was little interaction with reception staff as we came in and out over a period of 3 days. It is always nice to hear a cheery 'Hola' or have someone ask if you had a nice day or need anything as you come and go. An exception to this was when we were checking out - a staff member called Elena was particularly helpful with directions to our next destination and was generally very charming in talking to us about our stay in Bilbao. Overall - a very happy experience in this hotel.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, June 2, 2014
Dear Guest,

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

Our management and staff are pleased to be your hosts. It is our aim to provide our guests the warmth and hospitality through our facilities and services. We offer high quality products for our breakfast buffet. This new concept is called ANTIOX breakfast and its aim is to be healthy and varied. It is a pleasure for us when customers tell us they like it.

Accept our apologies because of not feeling interaction with our reception staff, we always try to offer a pleasant treatment to our customers. My partners will be informed and we will do our best for a next time.

Thanking you again for your time and your comments.

I remain at your entire disposal and send you my best regards.

Best wishes

Jon Espeja
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Villa de Bilbao

Address: Gran Via, 87, 48011 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Vizcaya Province > Bilbao > Abando , Indautxu
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bilbao
#1 Business Hotel in Bilbao
#1 Green Hotel in Bilbao
#3 Family Hotel in Bilbao
#3 Romantic Hotel in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Villa de Bilbao 4*
Number of rooms: 142
Official Description (provided by the hotel):
NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more   less 
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Also Known As:
Nh Hotels Bilbao
Nh Hotel De Bilbao

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