A great location on the Gran Via - 10 minutes walk to the Guggenheim and a leisurely 25 minutes to the Old Town. Public transportation is near if you don't want to walk.
The hotel pampered us with heated towel racks, fluffy robes and a great women’s travel kit with a nice selection of high end toiletries which we appreciated when Iberia lost our luggage.
As to the lost luggage, we were getting nowhere with the 800 number supplied by the airlines.
BUT the hotel has a wonderful resource in Esther who works in reception. She was
delightful, creative and tenacious. She had lots of phone numbers not available to passengers
and went out of her way track down the luggage and find out when it would be delivered
to the hotel. She was a wealth of information - Service with a smile and "above and beyond" what you usually get at “reception” ..
The breakfast buffet was abundant, varied and tasty.. something for everyone.
- Official Description (provided by the hotel):
- NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more less
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- Also Known As:
- Nh Hotels Bilbao
- Nh Hotel De Bilbao