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“Comfortable, clean, stylish” 4 of 5 stars
Review of NH Collection Villa de Bilbao

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NH Collection Villa de Bilbao
4.0 of 5 Hotel   |   Gran Via, 87, 48011 Bilbao, Spain (Indautxu)   |  
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Ranked #2 of 43 Hotels in Bilbao
Switzerland
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
“Comfortable, clean, stylish”
4 of 5 stars Reviewed October 25, 2012

We booked for one night and ended up staying two, which says it in a nutshell.
The hotel was centrally located. We had asked for a quiet room as we are light sleepers, and did get a very quiet room looking out into the central court, on the 1st floor and heard nothing during the night. Our room had a nice sophisticated Scandinavian-style design. Everything worked fine and free wifi appreciated. The bathroom was very spatious and clean. The reception staff efficient and friendly. Very much enjoyed, just what you need for a comfortable citybreak weekend hotel.

Room Tip: Our room was 111, quiet, on the inside, and reachable by using the stairs instead of the elevator.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
    165
    196
    34
    14
    2
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68
188
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77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Donostia-San Sebastián, Pais Vasco, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

Staff was really really helpful.Food was EXTRAORDINARY and ecelently clean, nice and state of the art. Right at the heart of downtown......AMAZING!!! Everything I needed was provided within a few minutes from asking......even got us a kettle!!! THANKSSS!!!!!!!!!!!!!!

Room Tip: Ask for a 15€ upgrade to get a window!!! it´s worth it!!
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 21, 2012 via mobile

I stayed here as part of a group for one night. Both rooms were huge with massive, comfortable beds, flat screen tvs and large bathrooms. Check in and out was hassle free and the price we got was great value.
The hotel is in a great location about 10 minutes walk from the Guggenheim museum.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 7, 2012

This hotel was an awful let down. We did a road trip throughout France and Spain and decided to include Bilbao as one of our stops. Having come straight from a fantastic experience in Barcelona, our stay in Bilbao was horrible. When we arrived the receptionist was rude, rude, rude. There is parking available but we were told to pull the car up outside the hotel so Irantzu the (incredibly rude) receptionist could indeed confirm that it was our car. Asking for internet access in our room and in reception was met with a sneer and the kind of reaction you'd imagine if you were asking for her kidney. Awful, would not recommend this hotel and it left such a bad taste in our mouths that we will probably never bother returning to Bilbao when there are other great spots to stay in Spain and the Basque country where one can expect to be treated so much better.

Room Tip: choose a room in another hotel!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jesus juan A, General Manager at NH Collection Villa de Bilbao, responded to this review, October 11, 2012
Dear Guest,
Really sorry for the inconveniences, we will speak with the recepcionist, the parking has a limitate occupancy, and was at that time full. We always try to help as much as possible our guests.
We hope that because of your staying in the hotel, this will not handicap your opinion of the city of Bilbao, as all the Bilbainos (peaople from Bilbao) have made an important effort during two decades to make it modern, cultural , gastronomic and friendly to all visitors.
At your disposal, sincerely,
Jesus Arnedo. GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Top Contributor
77 reviews 77 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed September 30, 2012

Check in was way too long, slow, impersonal and not helped by builders everywhere in the middle of refurbishing the lobby - no apology, no welcome gift to make up for the mess & noise. Got the feeling no one really cared.

This feeling was reinforced when we saw the rubbish, broken glass and dishevelled furniture on the outside cafeteria terrace - not cleared for 2 days!!!

Room was not what we were expecting, but the descriptions have a complication. There are in fact Standard rooms, superiour rooms & something called premium rooms which are not shown on Booking.com and so we thought we were getting the facilities of a premium room when in fact it was one grade lower - a superiour room . Phew!

Anyway, after querying this reception arranged for bathrobes & slippers but not tea & coffee facilities.

Breakfast is a good choice & you can order any type of cooked eggs with sausages & bacon if you want. Very pleasant staff in the dining room.

Would we stay here again - yes at the discounted rate that we paid!

Room Tip: Make sure you know which grade of room you have booked, the location is quiet for a city centre so n...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2012

Yes, this is part of a chain aimed mostly at business clientele, but it is used by all sorts of travellers. Our room was spacious, light and quiet, even though it faced the Gran Via, thanks to the double glazing. It was all very modern and smart, though not clinical and without character like some business hotels can be. Don't bother with the buffet breakfast if you are intending to eat a substantial comida later in the day. Instead, pop into the cafe which is part of the hotel and have excellent freshly-squeezed orange juice etc served by friendly staff for a few euros. Convenient for the bus station and for a tram stop which will take you past the Guggenheim and on to the Old Town.

Room Tip: Apparently, not all rooms have an outside window; be prepared to haggle if you get one of those
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Villa de Bilbao

Address: Gran Via, 87, 48011 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Vizcaya Province > Bilbao > Indautxu
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Bilbao
#2 Luxury Hotel in Bilbao
#5 Romantic Hotel in Bilbao
#6 Family Hotel in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Villa de Bilbao 4*
Number of rooms: 142
Official Description (provided by the hotel):
NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more   less 
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Also Known As:
Nh Hotels Bilbao
Nh Hotel De Bilbao

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