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“We will stay again” 4 of 5 stars
Review of Silken Indautxu Hotel

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Silken Indautxu Hotel
4.0 of 5 Hotel   |   Plaza Bombero Etxaniz S/N, 48010 Bilbao, Spain (Abando)   |  
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Ranked #21 of 43 Hotels in Bilbao
Belgrade, Serbia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“We will stay again”
4 of 5 stars Reviewed September 15, 2013

Everything was good, from stuff to great breakfast. I missed gym, but you have plenty of choice to run out thru the city or by the river Bilbao. Excellent choice to stay. We did not have balcony, but we do not mind. Overall we could recommend from business people to tourists.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, September 25, 2013
Dear Guest

It´s a pleasure for us, knowing that your stay at Silken Indautxu has been as comfortable as we expect to all our visitors ; That´s why we really appreciate the use of this web to let users know the valuation of our establishment by our own guest .

We invite you to visit our web www.hoteles-silken.com , where you´ll be able to see all our promotions for future visits to Bilbao or any other country where Hoteles Silken resided.

Best Regads,
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385 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Melbourne, Australia
Top Contributor
211 reviews 211 reviews
56 hotel reviews
Reviews in 104 cities Reviews in 104 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed September 7, 2013

A good hotel to stay. Clean rooms, on site parking for a fee (bit pricey), walking distance to attractions and old city. Did not want to pay their price for breakfast and there is couple of nice cafes across the road where you can get breakfast at a much better price.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, September 10, 2013
Dear Guest

Thank you for choosing Hotel Silken Indautxu for your stay at Bilbao City , and that our service had been as expected .

For the next to come, do not doubt to visit us again . Follow us on our web www.hoteles-silken.com.

Best regads
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West Sussex, UK
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 17, 2013

The central location made this hotel seem like an ideal sightseeing location but we did not plan on the hour circulating Bilbau, often in sight of the hotel to find the correct one way street that had the hotel's hidden car park entrance. Once in, we needed the porter to re-park the car in the underground maze! However the tram to the old city, waterfront and tourist sights, was within easy walking distance and a good way of seeing more of the city without touching the car until making the difficult exit on departure!
The hotel was soleless and the corridors to the rooms were airless and smelly. The room itself was adequate and clean, the bed comfortable, but the airconditioning, necessary since the widow opened above a narrow noisy street, was itself quite noisy. We planned to eat in the large restaurant on our first night but backed off seeing only one table in use by 9pm. The tappas bars nearby proved very attractive and better value.
Only the breakfast room and buffet lived up to the 4 Star standard. You need to negotiate an attractive rate discount to make this hotel value for money.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, August 21, 2013
Dear Guest

Thank you for leaving your impressions of your stay at Silken Indautxu , we´d like to mention about our restaurant opening time that dinner stars at 21:00 p.m. that´s why maybe you found this space not as busy as expected. We´re offering our Bistró
from 19 € (beverage included) and with a large variety of main and second courses of a basque and international variety offer, beverage included .

For the next visit you may consider to Bilbao city, please do not doubt to contact us directly at www.hoteles-silken.com , in order to inform and provide the best of our services, including directions for an easier arrival to our Hotel.

Best regads ,
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Dublin, Ireland
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 14, 2013

We paid just under €280 for 5 nights in a double room in the hotel

Our room was located in the older section of the hotel and was certainly a bit tired. The furniture was scratched BUT the room was large, spotlessly clean, our bed was really comfortable and we had a massive bathroom.

We didn't eat in the main restaurant but did eat in the Cafeteria and found that the food was very tasty.

It's rated as a four star but personally I felt like it was more like a three star. That being said we were really happy with our stay and would be happy to stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, August 21, 2013
Dear Guest,

We expect you coming again on your next visit to the city , it would be a pleasure for us to welcome you again . For more information about rooms and restaurant , visit us www.hoteles-silken.com.

See you next time , Best regads
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Fremantle, Australia
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 13, 2013 via mobile

Hotel was disappointing: the room was tired, the bed had a thin mattress and wad uncomfortable, and the bathroom had a blocked basin. Getting to the room with four bags was very difficult down a number of flights of stairs to a small lift with no help. Wifi in room was very poor, with barely any signal.
Location was ok, but there are other options much closer to the main attractions and probably at a better price.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, August 21, 2013
Dear Guest

We´re sorry if your experience at Silken Indautxu was not as you expected , the access to the classic room , which actually offers a better rate has some stairs before arriving to their lifts but please note Hotel includes a Porter free service that kindly help you with the luggage or car, if requested. The same happens with WIFI, for a premium wifi conection, for only
6 € user /24 hrs allows you to work properly with internet .

On the other hand, we apologise for the inconvenience happened with the bain , once reception is informed we fix it as soon as possible to avoid objections of our visitors that deserve its own rest.

Best Regads
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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 29, 2013

Stayed two nights , 1st night ate at the hotel , what a disaster.
poor service , poor food.
Requested the fillet steak , arrive with my traveling team as a starter , just a steak in a sauce , looked like a very thin cut sirloin masquerading as a fillet , sauce cold steak cold.
Asked for some chips these came but were still frozen in the middle.
Service so slow it was now 23:00 hours after traveling all day I had lost the will to live, went too bed disappointed , the menu promised so much & delivered so little.
never a 4* hotel .

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this review, July 29, 2013
Dear Guest

We apologise if this particular service you demanded was not of your taste , Hotel Silken Indautxu works hardly to offer the best of our basque cuisine , in fact, our proposals have suffered changes in order to keep the best for our guest .

For any further information or help you may need, please do not doubt to contact us , we will be very pleased to welcome you any time.
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Torrevieja, Spain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed June 19, 2013

The hotel itself is pleasant enough but I wouldn't have classified this as 4 star. The rear part of the hotel where my room was located is the old part. You have to travel down several flights of stairs and whilst not a problem without luggage with luggage its certainly an issue.
Reception staff were friendly and helpful at all times.
Breakfast was good value, lots to choose from an all fresh.
However my real gripe was with the restaurant. We booked a meal there through a discount website and wanted to eat there the same evening. We were told we could not as the allocation for discount vouchers was taken that evening. The restaurant was empty. We then had to prebook for the next night (good job we were staying more than one night) and we spent 30mins at the beginning of the meal trying to verify the voucher - all I wanted to do was eat! Plus we were told the steak was not available that evening - not great given it was one of the few menu options.
We were offered a complimentary drink in the bar for the issue which was appreciated. However when I asked for a drink I was told it should be a cheaper drink than I had asked for - come on, really?! A complimentary drink is just that isn't it?! Was pretty annoyed and frustrated with the whole dining experience and even with the voucher the meal was still v expensive!

So would I return? Sadly, probably not.

Room Tip: Don't stay in the old part of the hotel! Long trip down stairs with luggage and rooms pretty out...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silken Indautxu Hotel

Address: Plaza Bombero Etxaniz S/N, 48010 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Vizcaya Province > Bilbao > Abando , Indautxu
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silken Indautxu Hotel 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Hotel Silken Indautxu
Silken Indautxu Bilbao

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