The Silken Indautxu is a four-star hotel located in the center of Bilbao. The hotel originally was a beautiful Basque-style mansion, however the majority of the rooms are located in an annex building of dubious style.
I stayed for 4 nights, Monday through Thursday
I arrived rather late, so the check-in was flawless at first, fast and no problems. Service was good, but not exceptional. After having a small problem (and a big disappointment – of which I will explain later) I went down again and changed my room. This time, service was just OK, but nothing else, at least I managed to get a different room.
As I said above, I had a small problem and a big disappointment, let me get to this: first of all, getting to your room is a pain. The room I was given was located in the annex, so instead of taking the elevator in the lobby I had to walk down two rows of staircases (full of luggage and with no help whatsoever) in order to arrive to another area of the hotel that was very worn out and uninspiring (the walls were painted in what looked like a fading 80’s grey color).
Once I got to room floors, to my disgust, I discovered the state was much worse. The carpets were stained, the hallway was poorly illuminated, the wall looked dirty and in desperate need for a repaint, and there was rotten-like smell floating in the air.
When I got to my room the door was ajar, it wasn’t closed! I opened slowly (honestly, I was a little scared) and I discovered that the room was more or less in the same condition as the hallway. Even though it was big, and it was well equipped I would say it had not been renovated, not even well maintained for decades. However the thing that puzzled me was the high-pitched awkward noise that was coming from the thermostat (!) and furthermore, it was a double-bed room instead of the king size I had asked for. Taken into account that the door was open when I got to the room, the state of the room itself, the annoying noise and the double bed I decided to go for a change.
Thankfully, I was given another room. But things did not improve much. The room was slightly larger (it was, in fact, quite big) it had a single king size bed and the noise the thermostat emitted was less annoying. The condition of the room was the same. Same old stained carpet with stains, same old-fashioned furniture, same worn-out walls and yellowish curtains. The TV was manufactured in the mid-90’s (just a guess)… Certainly not the kind of room you are expecting to find in a four-star hotel. The room was more what you would expect of a dodgy roadside motel (except for the size).
The bed and the linens were OK, however I found the mattress to be too soft.
The bathroom was big too; it was clean except for some stains in the marble floor that looked like they were permanent. The shower had good pressure and good temperature, the showerhead was broken and it sprayed water in every direction. This malfunction combined with the also yellowish shower curtain (I hate shower curtains, specially in hotels, I don’t find them very hygienic) made showering a big disappointment.
Moreover, amenities were very limited. I did not bring any aftershave or comb with me, as they are usually provided in the amenities kits. However there were none! I called reception to ask for them, and ten minutes later they called me back to say they didn’t provide any of that. Aftershave and comb! To make things worse, it looked like the packaging of some of the few amenities provided had been reused. Same with the laundry bag, it was wrinkled as if the guest before me had used it and the hotel was too cheap to replace it with a new one. I found this particular detail very disgusting.
Breakfast was by far the best of my stay. It is not that good, but compared to the rest of the hotel it was certainly a relief. There was an ample choice of fruit, some of them good quality like, and some others not so good. There was also a selection of cheese, cold cuts, Spanish tortilla, fried eggs, etc. One nice detail was the orange juice, which it turned out to be very good.
However, one annoying detail was that the staff was quite uncoordinated and I was often asked twice what room I was staying in.
I didn’t have the time or the willingness to experience the common areas, but the little I saw was quite disappointing. They were renovated, but the design was cheap, and nothing special and it looked already outdated.
Overall, a very disappointing stay. Certainly not the room I was expecting of a four star hotel, it looked more like what I would expect of a two star hotel.
I wouldn’t recommend this hotel to anybody, it certainly didn’t leave a good taste. It’s a pity because other than the hotel I had a wonderful experience in this beautiful city in northern Spain.
I am sure that you can find better deals in Bilbao. However, if you can manage to get a renovated room your impression might improve.
Try to get a renovated room, maybe those are like the pictures in the webpage.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.