The hotel is in a great location with pintxo (tapa) bars, restaurants, shops (including the dep.store ElCortesIngles) nearby. It's within walking distance between major sights like the Old Town and Guggenheim. My husband and my adult sister first stayed in a room on the third floor but it didn't have wifi reception. We'd like to thank the manager who moved us to a room on the second floor with a good wifi reception. Both rooms were clean and, luckily, had no steps mentioned in other reviews. I would only complain about the transparent walls of the toilet because it would light the room at night. The staff was helpful and kind. Breakfast at the hotel cost 16.5 euros so we had it in a different place every morning. The closest place is Cafeteria Restaurante Gaico which is round the corner on the left. (2-3 min. away). I would definitely recommend this hotel to everyone who wants to stay in Bilbao.